List of Soprano Ubisend Chatbot Customers
Norwich, NR1 4DJ,
United Kingdom
Since 2010, our global team of researchers has been studying Soprano Ubisend Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Soprano Ubisend Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Soprano Ubisend Chatbot for Chatbots and Conversational AI include: Unilever UK & Ireland, a United Kingdom based Manufacturing organisation with 128000 employees and revenues of $60.67 billion, Archant, a United Kingdom based Professional Services organisation with 1929 employees and revenues of $142.6 million, Breckland Council, a United Kingdom based Government organisation with 308 employees and revenues of $85.0 million, Ombudsman Services, a United Kingdom based Non Profit organisation with 400 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Soprano Ubisend Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Soprano Ubisend Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Archant | Professional Services | 1929 | $143M | United Kingdom | Soprano | Soprano Ubisend Chatbot | Chatbots and Conversational AI | 2017 | n/a |
In 2017 Archant implemented Soprano Ubisend Chatbot. The Soprano Ubisend Chatbot, classified under Chatbots and Conversational AI, provided a voice and text enabled conversational layer to surface 160 years of newspaper archive content for content marketing and digital engagement in the United Kingdom.
The implementation centered on large scale data ingestion and volunteer assisted OCR correction to convert archival scans into searchable, conversational assets, with capabilities focused on conversational search, voice responses, and text chat interaction. Archant worked with ubisend with Google funding via the DNI programme and the solution evolved to support Google Assistant by 2019, showing explicit integration with voice assistant platforms. Operational scope targeted Archant content and marketing teams and public engagement audiences in the UK, and governance included structured volunteer workflows for OCR correction and archival metadata preparation to enable natural language querying of the archive.
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Breckland Council | Government | 308 | $85M | United Kingdom | Soprano | Soprano Ubisend Chatbot | Chatbots and Conversational AI | 2021 | n/a |
In 2021 Breckland Council deployed the Soprano Ubisend Chatbot under a Crown Commercial Service contract to automate customer service and contact centre workflows. The solution was implemented as a Chatbots and Conversational AI layer to handle resident enquiries across core service areas.
The Soprano Ubisend Chatbot was configured to handle enquiries for bins, council tax and planning, providing self service Q&A and scripted conversational flows to address common requests. The implementation emphasized high automation of first contact handling, with the bot answering approximately 80 percent of enquiries and 70 percent of users reporting answers as helpful, and it rapidly recovered staff time by reducing manual handling.
Operational deployment began on digital channels for resident interactions and was expanded into voice channels in subsequent phases, with a voicebot brought live after the initial rollout. The project focused on customer service and contact centre automation, extending conversational capabilities across web and voice entry points.
Governance and procurement followed the Crown Commercial Service contracting framework in 2021, enabling a phased rollout and channel expansion. Ongoing phases centered on broadening conversational coverage and embedding the Soprano Ubisend Chatbot into council customer engagement workflows.
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Ombudsman Services | Non Profit | 400 | $30M | United Kingdom | Soprano | Soprano Ubisend Chatbot | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Ombudsman Services implemented Soprano Ubisend Chatbot as a front-line intake channel to manage incoming consumer and business inquiries, a deployment aligned to the Chatbots and Conversational AI category. The organization routinely receives very lengthy free-text messages, often 500 to 1,000 words, and 70 percent of those messages are complaints, which created a high-volume triage challenge that the Soprano Ubisend Chatbot was configured to address.
The implementation centered on a conversational triage module that prompts users to classify their submission as a complaint or a request for information and advice, converting open-ended narrative into structured intake fields. The Soprano Ubisend Chatbot uses conversation flows and intent classification to guide users through a decision tree and collect discrete data points, enabling subsequent handling steps to be determined from the chat session rather than from manual review of long messages.
Operational scope covered Ombudsman Services intake and complaints handling workflows across its UK operations, impacting customer service and case intake teams by inserting the chatbot as the initial contact node. Governance changed the front-end intake process, establishing new handoff points where chat-collected data and classified intent are passed to human advisors for escalation or case creation, and defining conversational scripts and escalation triggers as part of intake policy.
The Soprano Ubisend Chatbot tackles the triage directly by asking for complaint versus information status and by structuring user responses, this addresses the volume of narrative requests and standardizes the entry point for complaint handling and advisory functions. The narrative preserves the full application name Soprano Ubisend Chatbot and the Apps Category Chatbots and Conversational AI to reflect the implementation and its functional alignment.
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Manufacturing | 128000 | $60.7B | United Kingdom | Soprano | Soprano Ubisend Chatbot | Chatbots and Conversational AI | 2016 | Collider |
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Buyer Intent: Companies Evaluating Soprano Ubisend Chatbot
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