List of Spaces by Moxie Customers
Reading, RG2 0TD,
United Kingdom
Since 2010, our global team of researchers has been studying Spaces by Moxie customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Spaces by Moxie for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Spaces by Moxie for Customer Support include: Dell, a United States based Manufacturing organisation with 108000 employees and revenues of $95.60 billion, United Airlines, a United States based Transportation organisation with 107300 employees and revenues of $57.06 billion, 3M, a United States based Manufacturing organisation with 61500 employees and revenues of $24.58 billion, Allied Irish Bank UK, a United Kingdom based Banking and Financial Services organisation with 2100 employees and revenues of $560.0 million and many others.
Contact us if you need a completed and verified list of companies using Spaces by Moxie, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Spaces by Moxie customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
3M | Manufacturing | 61500 | $24.6B | United States | Moxie Software | Spaces by Moxie | Customer Support | 2012 | n/a |
In 2012, 3M implemented Spaces by Moxie as a Customer Support application to power customer service and knowledge sharing across digital channels in the United States. Vendor and press listings indicate Spaces by Moxie was adopted to centralize self service knowledge and agent assistance workflows within 3M's customer-facing operations.
Product materials and third party reporting support an implementation profile centered on Knowledge Spaces, Chat/Email Spaces and internal Expert Connect collaboration, reflecting Customer Support capabilities for knowledge management, community Q and A, and conversational handling. Configuration appears to have included knowledge base authoring and publishing, threaded community discussions for subject matter experts, and chat and email workstreams to capture and resolve customer inquiries. The Spaces by Moxie deployment combined public customer channels with internal expert collaboration to surface authoritative answers and formalize knowledge capture.
Operational scope was concentrated on digital channels in the United States and on customer service and knowledge sharing business functions, with usage documented in vendor listings for 3M. Governance emphasis inferred from product patterns would focus on content moderation, contributor controls and expert routing to preserve answer accuracy and relevancy consistent with Customer Support knowledge management practices. Source materials do not document specific system integrations or quantified outcomes.
|
 |
Allied Irish Bank UK | Banking and Financial Services | 2100 | $560M | United Kingdom | Moxie Software | Spaces by Moxie | Customer Support | 2013 | n/a |
In 2013, Allied Irish Bank UK implemented Spaces by Moxie. Spaces by Moxie is a Customer Support application that AIB deployed to power its multi-channel customer service strategy, extending capability beyond branch interactions to contact centers and web self-service channels.
The implementation of Spaces by Moxie encompassed live chat functionality to connect customers directly to service representatives, co-browse capability to visually guide customers through online processes including mortgage applications, a unified knowledgebase for both customers and employees, searchable 24x7 web self-service, and email routing and response management to improve agent efficiency. Configuration focused on channel orchestration and knowledge delivery to ensure consistent information is available at the point of customer contact.
Operational coverage included the AIB website and contact center channels, with the platform enabling agent-assisted and self-service interactions across online banking touchpoints. The deployment linked customer-facing web workflows and employee knowledge access, creating a single Customer Support platform for handling inbound web chat, co-browse sessions, email cases, and on-demand knowledge searches.
Governance and process changes centered on standardizing knowledge assets and introducing multi-channel agent workflows so employees could deliver consistent, personalized service across channels. The stated outcomes included faster access to accurate answers for customers, non-intrusive online engagement, and the ability to provide consistent customer experiences at scale through the Spaces by Moxie Customer Support deployment.
|
 |
Dell | Manufacturing | 108000 | $95.6B | United States | Moxie Software | Spaces by Moxie | Customer Support | 2012 | n/a |
In 2012, Dell implemented Spaces by Moxie within its United States support operations to extend multichannel customer service and agent collaboration capabilities. The deployment targeted Customer Support functions and aimed to unify agent-facing collaboration and customer interaction channels across support teams.
Deployment incorporated core Spaces by Moxie capabilities inferred from product and press coverage, including a centralized knowledgebase, chat and email Spaces workflows, and Expert Connect collaboration features. Configuration work centered on knowledge management, real time chat routing, threaded email handling, and expert escalation workflows to support agent collaboration and case handling.
Operational coverage focused on contact center and agent workspaces in the United States, extending multichannel customer service channels into existing support touchpoints without publicized named system integrations. The implementation emphasized embedding collaboration features into agent desktop workflows, standardizing content governance for knowledge articles, and instrumenting expert connect paths for subject matter escalation.
Governance changes included formalizing knowledge lifecycle controls and updating agent collaboration protocols to accommodate threaded Spaces conversations and expert handoffs, with a staged rollout across support teams. Operational training and content curation processes were aligned to support the new collaboration model and to sustain the Spaces by Moxie driven Customer Support workflows.
|
 |
|
Transportation | 107300 | $57.1B | United States | Moxie Software | Spaces by Moxie | Customer Support | 2012 | n/a |
|
Buyer Intent: Companies Evaluating Spaces by Moxie
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||