List of Sprinklr Live Chat Customers
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Since 2010, our global team of researchers has been studying Sprinklr Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sprinklr Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sprinklr Live Chat for Chatbots and Conversational AI include: HDFC Bank, a India based Banking and Financial Services organisation with 214521 employees and revenues of $23.22 billion, Vodafone Idea India, a India based Communications organisation with 9985 employees and revenues of $4.91 billion, Samsung Electronics UK, a United Kingdom based Manufacturing organisation with 1426 employees and revenues of $4.89 billion, World Health Organization, a Switzerland based Healthcare organisation with 7000 employees and revenues of $4.84 billion and many others.
Contact us if you need a completed and verified list of companies using Sprinklr Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sprinklr Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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HDFC Bank | Banking and Financial Services | 214521 | $23.2B | India | Sprinklr | Sprinklr Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022 HDFC Bank deployed Sprinklr Live Chat as part of a broader Sprinklr Modern Care and Sprinklr Service rollout to unify omnichannel customer care, establishing Sprinklr Live Chat within the Chatbots and Conversational AI category for contact center operations. The implementation was positioned as part of a digital first contact center transformation in India, embedding conversational AI to support customer service and CRM driven workflows.
The deployment implemented Sprinklr conversational AI capabilities, chatbots and automation to drive automated resolution workflows and agent assist scenarios, with configuration focused on automated intent handling and escalation rules. Sprinklr Live Chat was configured alongside automation to enable high levels of self service, bot to agent handoffs, and centralized case creation for follow up by customer care teams.
Integrations consolidated live chat, WhatsApp, social channels, SMS, email and voice into a single operational interface under the Sprinklr platform, enabling unified interaction history and omnichannel routing for contact center agents. The deployment covered HDFC Bank customer care and contact center functions across India and served as the primary CRM oriented service layer for digital customer engagement.
Governance and process changes established centralized omnichannel workflows and standardized routing and escalation policies to ensure consistent handling across channels, with phased operational rollout across support desks. Outcomes reported from the deployment included approximately 70% resolution via automated tools, a 15% reduction in average handling time, and a 50% reduction in first response time following activation of Sprinklr Live Chat and associated conversational automation.
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Samsung Electronics UK | Manufacturing | 1426 | $4.9B | United Kingdom | Sprinklr | Sprinklr Live Chat | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Samsung Electronics UK implemented Sprinklr Live Chat on its UK support website. Sprinklr Live Chat, categorized as Chatbots and Conversational AI, is deployed as a web-embedded chat widget on the support chat members pages to enable customer support and real-time web-based engagement. The deployment routes web conversations into a centralized agent interface and manages session persistence and conversation history for support workflows. This configuration places the application squarely in the customer support function, linking Samsung Electronics UK, Sprinklr Live Chat, Chatbots and Conversational AI and frontline support operations.
Sprinklr Live Chat is configured to provide conversational AI capabilities aligned with Chatbots and Conversational AI applications, including automated greetings, intent triage, continuity of session history, escalation to human agents, and agent routing and message threading. The implementation emphasizes a browser-based widget integrated on support pages, conversation logging to a centralized interface, and operational coverage limited to the United Kingdom support site. Governance and rollout focus on webpage-level deployment and operational ownership by the UK support organization, with implementation visible on the support chat-members endpoint.
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Vodafone Idea India | Communications | 9985 | $4.9B | India | Sprinklr | Sprinklr Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Vodafone Idea India implemented Sprinklr Live Chat in the Chatbots and Conversational AI category to centralize social and digital customer care and standardize messaging workflows across its India operations. The deployment was driven by adoption of Sprinklr Service, and the Sprinklr Live Chat application was positioned as the conversational layer for social channels and web chat within customer care operations.
The implementation included live chat and chatbot capabilities together with Sprinklr AI for automated response generation and priority scoring of urgent cases. Configuration focused on automated response workflows, AI-driven case prioritization, and conversational routing to customer service and social care agents, aligning the Chatbots and Conversational AI functionality to contact center and social media moderation processes.
Operational coverage was explicitly social and digital channels across India, impacting customer service and social care teams rather than enterprise-wide IT systems. Integrations with other backend systems are not specified in the source, the scope instead emphasized channel consolidation and centralized case handling through Sprinklr Service and the Sprinklr Live Chat module.
Governance changes centered on centralized social care triage and new workflows for escalation and AI-assisted response handoffs, shifting agent responsibilities toward handling prioritized and escalated conversations. Reported outcomes from the deployment include a 30% time savings via automation and a fivefold increase in transactional NPS for social interactions, demonstrating measurable improvements in response efficiency and customer feedback for social channels.
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Healthcare | 7000 | $4.8B | Switzerland | Sprinklr | Sprinklr Live Chat | Chatbots and Conversational AI | 2020 | n/a |
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