List of Sprocket Customers
Sprocket
KU Building 6F, 7-24-4 Nishigotanda, Shinagawa-ku,,
Tokyo, n/a,
Japan
Tokyo, n/a,
Japan
81 354315233
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying Sprocket customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sprocket for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sprocket for Customer Experience include: SECOM CO., a Japan based Professional Services organisation with 59436 employees and revenues of $9.12 billion, AXA Life Japan, a Japan based Insurance organisation with 8210 employees and revenues of $5.84 billion, Asahi Mutual Life Insurance Company, a Japan based Insurance organisation with 18724 employees and revenues of $4.67 billion, Nestle Japan, a Japan based Consumer Packaged Goods organisation with 2400 employees and revenues of $1.80 billion, Elevit, a Japan based Healthcare organisation with 1991 employees and revenues of $1.75 billion and many others.
Contact us if you need a completed and verified list of companies using Sprocket, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sprocket customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aeonbike | Retail | 10 | $1M | Japan | Sprocket | Sprocket | Customer Experience | 2023 | n/a |
In 2023, Aeonbike implemented Sprocket on its public website. Sprocket functions as a Customer Experience application to support onsite customer engagement and behavioral measurement for the retailer's ecommerce storefront in Japan.
The deployment emphasizes client side instrumentation and experience orchestration, with configuration focused on content targeting, behavioral segmentation, and session analytics. Sprocket is embedded into the website to deliver personalized content, manage on site messaging, and enable A/B testing workflows. Implementation scope is proportional to a small retailer environment, concentrating on web merchandising and core storefront experiences.
Integrations operate at the website front end level, leveraging tag based instrumentation to feed Customer Experience workflows and analytics. Governance centers on content rule management and tag governance to maintain personalization logic and measurement fidelity. Day to day operational ownership is within ecommerce and marketing functions.
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Asahi Mutual Life Insurance Company | Insurance | 18724 | $4.7B | Japan | Sprocket | Sprocket | Customer Experience | 2021 | n/a |
In 2021 Asahi Mutual Life Insurance Company deployed Sprocket as a Customer Experience application on its public website. Sprocket was provisioned to deliver on-site personalization, content targeting, and customer engagement workflows consistent with Customer Experience platforms, with the implementation running in the web channel to instrument visitor experiences and campaign delivery. The deployment places Sprocket at the center of the insurer's digital marketing layer to control experience rules and segmentation across site pages.
Operational responsibility is centered in digital marketing and web operations, who configure Sprocket experience rules, segmentation logic, and campaign scheduling to support marketing and customer engagement functions. Rollout and configuration focused on site-level instrumentation and experience orchestration rather than backend system replacement, with Sprocket serving as the visible customer experience control point on Asahi Mutual Life Insurance Company’s website.
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AXA Life Japan | Insurance | 8210 | $5.8B | Japan | Sprocket | Sprocket | Customer Experience | 2020 | n/a |
In 2020, AXA Life Japan implemented Sprocket on its website to support Customer Experience. The deployment uses Sprocket's web tag model to instrument digital pages, capturing behavioral events and enabling page level personalization and content targeting. Sprocket is embedded on AXA Life Japan's public site as the primary on-site customer experience layer.
Configuration focuses on Customer Experience capabilities such as on-site personalization, behavioral analytics, A/B experimentation, and content targeting, aligned to digital marketing and customer engagement workflows. Operational ownership is concentrated in the digital experience and marketing teams across AXA Life Japan, with a phased rollout of page groups and tag governance to control data collection and campaign configurations. The implementation emphasizes privacy and consent controls at the tagging layer and centralized campaign governance to standardize how personalization and experimentation are executed.
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Bizmates Philippines | Professional Services | 820 | $100M | Philippines | Sprocket | Sprocket | Customer Experience | 2020 | n/a |
In 2020, Bizmates Philippines, a professional services firm of 820 employees, deployed Sprocket on their website. Bizmates uses Sprocket as a Customer Experience application to instrument customer-facing web pages and manage on-site engagement across marketing and customer success channels.
The Sprocket implementation focuses on front-end instrumentation and real-time interaction capture, using client-side tagging to enable visitor analytics, on-site feedback collection, and targeted engagement triggers typical of Customer Experience platforms. Configuration work centered on page-level rules and engagement workflows within the website environment, and the full application name Sprocket is present in the site implementation.
Operational ownership is aligned with digital, marketing, and customer success teams who tune engagement parameters and feedback funnels. Governance emphasizes front-end configuration controls and privacy-aware data capture for web interactions, with ongoing tuning of engagement rules rather than back-office system integration.
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Cedyna Financial Corporation | Banking and Financial Services | 3096 | $1.0B | Japan | Sprocket | Sprocket | Customer Experience | 2021 | n/a |
In 2021, Cedyna Financial Corporation deployed Sprocket on its public website to support Customer Experience initiatives and to centralize web-based digital engagement. Cedyna Financial Corporation implemented the Sprocket application to instrument customer-facing web channels, aligning the Customer Experience platform with marketing and digital channel objectives.
The implementation leveraged Sprocket capabilities commonly associated with Customer Experience platforms, including personalization, session-level analytics, content targeting, and experiment management to orchestrate on-site customer journeys. Configuration focused on web-first deployment, event-level tracking, rule-driven experience delivery, and template-level script embedding to enable dynamic page content and targeted experiences.
Integration was limited to website instrumentation, embedding the Sprocket script in site templates and routing behavioral events into marketing and digital operations workflows. Operational scope centered on the corporate web channel in Japan, with day-to-day use by digital marketing and web operations teams to manage campaigns and on-site experience rules.
Governance and rollout were organized around staged site deployment and content governance, with web operations controlling script deployments and marketing teams defining targeting rules and experiment plans. Privacy and consent handling were incorporated into site-level configuration to align Sprocket use with customer data policies.
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Manufacturing | 395 | $70M | Japan | Sprocket | Sprocket | Customer Experience | 2022 | n/a |
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Healthcare | 1991 | $1.7B | Japan | Sprocket | Sprocket | Customer Experience | 2018 | n/a |
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Banking and Financial Services | 4555 | $1.1B | Japan | Sprocket | Sprocket | Customer Experience | 2024 | n/a |
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Manufacturing | 5402 | $489M | Japan | Sprocket | Sprocket | Customer Experience | 2019 | n/a |
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Retail | 206 | $49M | Japan | Sprocket | Sprocket | Customer Experience | 2023 | n/a |
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Showing 1 to 10 of 26 entries
Buyer Intent: Companies Evaluating Sprocket
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Sprocket Coverage
Sprocket is a Customer Experience solution from Sprocket.
Companies worldwide use Sprocket, from small firms to large enterprises across 21+ industries.
Organizations such as SECOM CO., AXA Life Japan, Asahi Mutual Life Insurance Company, Nestle Japan and Elevit are recorded users of
Sprocket for Customer Experience.
Companies using Sprocket are most concentrated in Professional Services, Insurance and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using Sprocket are most concentrated in Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sprocket across Americas, EMEA, and APAC.
Companies using Sprocket range from small businesses with 0-100 employees - 26.92%, to mid-sized firms with 101-1,000 employees - 23.08%, large organizations with 1,001-10,000 employees - 42.31%, and global enterprises with 10,000+ employees - 7.69%.
Customers of Sprocket include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sprocket customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.