List of Square Systems Opinion8 Employee Engagement Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Square Systems Opinion8 Employee Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Square Systems Opinion8 Employee Engagement for Employee Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Square Systems Opinion8 Employee Engagement for Employee Engagement include: Teleperformance, a France based Professional Services organisation with 420000 employees and revenues of $7.49 billion, Western Power Distribution (South Wales), a United Kingdom based Utilities organisation with 6556 employees and revenues of $2.29 billion, Ventrica, a United Kingdom based Professional Services organisation with 800 employees and revenues of $210.0 million and many others.
Contact us if you need a completed and verified list of companies using Square Systems Opinion8 Employee Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Teleperformance | Professional Services | 420000 | $7.5B | France | Square Systems | Square Systems Opinion8 Employee Engagement | Employee Engagement | 2017 | n/a |
In 2017, Teleperformance implemented Square Systems Opinion8 Employee Engagement to support Employee Engagement and contact-centre feedback workflows. Industry write-ups cite Teleperformance among Opinion8 customers for contact-centre feedback and quality measurement in the UK market, aligning the implementation with the CRM/Customer Experience process area.
Square Systems Opinion8 Employee Engagement was configured to deliver voice of the customer and voice of the employee style feedback capabilities common to the Employee Engagement category, including configurable surveys, real-time feedback capture, QA scoring and operational dashboards. Implementations emphasized agent-level quality measurement, closed-loop feedback routing and reporting for supervisors and quality assurance teams, supporting standard workflows for agent coaching and continuous quality measurement.
Operational coverage is focused on UK contact-centre operations, affecting contact-centre operations, quality assurance and people managers responsible for agent performance and engagement. The source material lists Teleperformance as a typical Opinion8 customer for contact-centre use while explicit employee-focused usage is not documented in the source and is inferred from Opinion8s stated Voice of the Employee capabilities.
The public source does not detail specific system integrations or implementation partners, and implementations in this category commonly integrate with CRM and workforce management systems to close feedback loops and inform scheduling and coaching, though no specific integrations are documented for Teleperformance in the cited material.
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Ventrica | Professional Services | 800 | $210M | United Kingdom | Square Systems | Square Systems Opinion8 Employee Engagement | Employee Engagement | 2017 | n/a |
In 2017, Ventrica implemented Square Systems Opinion8 Employee Engagement to support CRM/Customer Experience and outsourced contact-centre performance measurement in the United Kingdom. Square Systems Opinion8 Employee Engagement is cited in vendor materials as being used by Ventrica to capture feedback tied to customer satisfaction and to inform contact-centre operations.
The implementation emphasizes Voice of the Employee capture through the Employee Engagement capabilities of Opinion8, with inferred use of agent pulse surveys, structured feedback forms, and correlation of employee sentiment with customer experience metrics, consistent with Employee Engagement category functionality. Operational coverage centers on contact-centre teams and CRM/Customer Experience processes, with configuration focused on recurring feedback cycles and workflows that route employee input into contact-centre performance tracking and operational review.
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Western Power Distribution (South Wales) | Utilities | 6556 | $2.3B | United Kingdom | Square Systems | Square Systems Opinion8 Employee Engagement | Employee Engagement | 2015 | n/a |
In 2015, Western Power Distribution (South Wales) implemented Square Systems Opinion8 Employee Engagement as part of a contact-centre and communications program in the United Kingdom. The initial deployment focused on capturing employee feedback and Voice of the Customer signals to improve customer communications and to automate information delivery across customer-facing channels.
Square Systems Opinion8 Employee Engagement was configured to support Voice of the Customer and employee engagement surveying, real-time feedback capture, and operational reporting for contact-centre teams. The implementation emphasized workflow automation that linked feedback collection to communications processes and operational queues, and it exposed dashboards and reporting to frontline supervisors and communications managers to close feedback loops.
Governance concentrated on embedding feedback-to-action processes within contact-centre and communications operations across South Wales and wider UK customer service functions. Outcomes cited by the engagement include improved customer communications and automated information delivery, with operationalization of employee and customer feedback into contact-centre workflows.
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