List of Sunrise Sostenuto ITSM Customers
Chessington, KT9 2NY,
United Kingdom
Since 2010, our global team of researchers has been studying Sunrise Sostenuto ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sunrise Sostenuto ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sunrise Sostenuto ITSM for IT Service Management include: Persimmon PLC, a United Kingdom based Construction and Real Estate organisation with 4200 employees and revenues of $3.66 billion, Muller UK, a United Kingdom based Consumer Packaged Goods organisation with 5930 employees and revenues of $3.27 billion, Culina Group United Kingdom, a United Kingdom based Transportation organisation with 22000 employees and revenues of $2.80 billion, NHS South Birmingham (Primary Care), a United Kingdom based Healthcare organisation with 1800 employees and revenues of $950.0 million, Chelsea and Westminster Hospital NHS Foundation Trust, a United Kingdom based Healthcare organisation with 6339 employees and revenues of $896.0 million and many others.
Contact us if you need a completed and verified list of companies using Sunrise Sostenuto ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Sunrise Sostenuto ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bond Dickinson | Professional Services | 1300 | $612M | United Kingdom | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | 2020 | n/a |
In 2020, Bond Dickinson implemented Sunrise Sostenuto ITSM as a SaaS IT Service Management solution to consolidate and modernize IT support across its UK operations. The UK IT team of 48 supports 1,400 staff in nine offices and was handling approximately 2,400 service requests per month, driving the selection of a cloud platform that delivered more intuitive configuration and richer management information.
Sunrise Sostenuto ITSM was deployed across the IT function from the frontline service desk through level 3 support and IT management. Functional capabilities implemented include incident management, request management for new joiners and leavers, a visual process engine for workflow automation, and extensive reporting and analytics to drill down on ticket trends and team performance.
Operational usage encompassed incidents and requests related to core business systems, including practice management and document management solutions, and the platform was used to process and progress a high volume of Windows 10 rollout tickets. The cloud based deployment of Sunrise Sostenuto ITSM reduced on premises management overheads and enabled faster ticket processing during peak volumes.
Rollout extended beyond IT, with the 25 person Risk and Best Practice Group going live shortly after the IT team, the Business Assurance Unit scheduled to go live in early 2020, and Facilities Management planned to adopt the platform for incident reporting and request management. Governance and process changes centered on using the Sunrise reporting capability and visual process engine to standardize workflows and surface actionable trends for continuous improvement.
Outcomes reported from the Sunrise Sostenuto ITSM deployment include a 10 percent increase in first time fix rates to 85 percent, a 38 percent increase in ticket volumes during the Windows 10 implementation which the platform handled through improved processing speed, and measurable efficiency gains attributed to the visual process engine and enhanced reporting.
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Central and North West London NHS Foundation Trust | Healthcare | 7444 | $578M | United Kingdom | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | 2014 | n/a |
In 2014 Central and North West London NHS Foundation Trust implemented Sunrise Sostenuto ITSM for IT Service Management to formalize application support workflows and incident handling across its IT estate. The Sunrise Sostenuto ITSM deployment served as the primary tool for third line support and for coordination with external vendors on Sostenuto, Sorce intranet, and NHS Mail systems.
The implementation included a targeted review and overhaul of the Sunrise Sostenuto ITSM security module to align user roles and access rights with staff security levels, ensuring users had the relevant access for their security level. Configuration work focused on role based access control and service desk workflows consistent with IT Service Management platforms, and the system was used to support change assessment activities.
Operational coverage encompassed third line application support, liaison with external vendors, and functional work on the Sorce intranet including development of a new contact directory. Governance changes included active participation in the Change Advisory Board to assess and prioritize changes, embedding Sostenuto into change control and incident resolution processes, and assistance in identifying documents and media to support a move from the intranet to Microsoft SharePoint.
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Chelsea and Westminster Hospital NHS Foundation Trust | Healthcare | 6339 | $896M | United Kingdom | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | 2017 | n/a |
In 2017, Chelsea and Westminster Hospital NHS Foundation Trust implemented Sunrise Sostenuto ITSM. The deployment was positioned as an IT Service Management implementation to centralize incident and change workflows across the Trust's IT function.
Sunrise Sostenuto ITSM was configured to deliver ITIL-aligned incident management and structured change request handling. Functional capabilities implemented included requirement gathering, needs analysis, and structured systems and applications testing workflows to support change and release activities. The configuration emphasized formal incident classification, ticket lifecycle management, and traceability for testing artifacts.
The implementation coexisted and integrated with ITIL LANDesk and ITSM ServiceNow incident management components cited in program notes, enabling handoffs and synchronization between existing incident repositories and the Sunrise Sostenuto ITSM platform for testing and change request activities. Integrations focused on incident synchronization and handover to support requirement validation and systems testing.
Operational scope covered the Trust's IT service desk, change management function, and applications testing teams, aligning governance with ITIL principles for change approvals and incident escalation. Process changes included standardized change request templates, defined testing acceptance criteria, and integrated incident to change workflows to improve traceability across requirement gathering and validation steps.
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Transportation | 22000 | $2.8B | United Kingdom | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | 2012 | n/a |
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Consumer Packaged Goods | 5930 | $3.3B | United Kingdom | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | 2014 | n/a |
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Healthcare | 1800 | $950M | United Kingdom | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | 2010 | n/a |
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Construction and Real Estate | 4200 | $3.7B | United Kingdom | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | 2005 | n/a |
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Professional Services | 1650 | $256M | United Kingdom | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating Sunrise Sostenuto ITSM
- BAE Systems, a United Kingdom based Aerospace and Defense organization with 111400 Employees
- Electoral Office for Northern Ireland, a United Kingdom based Government company with 30 Employees
- Curo Housing Group, a United Kingdom based Non Profit organization with 560 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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