List of Support Hero Knowledge Management System Customers

Support Hero

5280 Ivyfarm Rd,
Cincinnati, 45243, OH,
United States

https://www.supporthero.com/

n/a

Professional Services

$1M

Since 2010, our global team of researchers has been studying Support Hero Knowledge Management System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Support Hero Knowledge Management System for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Support Hero Knowledge Management System for Content Management include: Arcadis Australia, a Australia based Construction and Real Estate organisation with 1150 employees and revenues of $250.0 million, Freightos, a Spain based Professional Services organisation with 370 employees and revenues of $57.0 million, Agorapulse, a France based Professional Services organisation with 190 employees and revenues of $28.0 million, Cengage Learning Australia, a Australia based Media organisation with 200 employees and revenues of $20.0 million, CVCheck NZ, a Australia based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.

Contact us if you need a completed and verified list of companies using Support Hero Knowledge Management System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Support Hero Knowledge Management System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
5000fish	Professional Services	10	$1M	United States	Support Hero	Support Hero Knowledge Management System	Content Management	2018	n/a	In 2018, 5000fish implemented Support Hero Knowledge Management System on its public website. The deployment uses Support Hero Knowledge Management System as a Content Management solution to publish and serve customer facing knowledge base content, establishing a clear link between 5000fish, Support Hero Knowledge Management System, Content Management and customer support operations. The implementation centers on knowledge base authoring, content publishing workflows, searchable article indexing, and role based article management, consistent with Content Management capabilities. Operational scope is focused on the small internal support function and website customer service touchpoints, with content creation and publishing managed by a compact team at 5000fish.
Agorapulse	Professional Services	190	$28M	France	Support Hero	Support Hero Knowledge Management System	Content Management	2015	n/a	In 2015, Agorapulse implemented Support Hero Knowledge Management System. Support Hero Knowledge Management System is deployed on their public website and operates as a Content Management solution to deliver customer-facing knowledge and web self-service. The implementation supports Agorapulse's professional services and customer support functions and is surfaced through the corporate site at https://www.agorapulse.com/. Configuration emphasizes content authoring, structured categorization, search indexing, version control, and editorial workflows consistent with knowledge management best practices. The deployment is web-hosted and oriented toward a public knowledge base, with content lifecycle management and publishing controls to coordinate support and marketing contributors. Operational governance centers on centralized content ownership and staged review processes that align support agents and documentation owners for ongoing maintenance and publishing.
Alliance Spot	Professional Services	10	$2M	Singapore	Support Hero	Support Hero Knowledge Management System	Content Management	2020	n/a	In 2020, Alliance Spot implemented Support Hero Knowledge Management System, a Content Management solution, on their website. The deployment supports this Singapore professional services firm with roughly 10 employees, providing a public-facing knowledge base for clients and a centralized repository for internal guidance. Support Hero Knowledge Management System is used to author, categorize, and publish knowledge articles, with structured taxonomy, metadata management, and full-text search to improve discoverability. The configuration aligns with typical Content Management capabilities, including content authoring workflows, versioning, and web publishing controls. The system is embedded on Alliance Spot's public site to deliver searchable help content to clients and to centralize knowledge for operations and client success teams. No external integrations are listed for this implementation, the operational scope focuses on web content delivery and structured knowledge workflows for a small professional services organization. Content governance and article lifecycle management are maintained internally by Alliance Spot staff, with defined roles for authors and reviewers to ensure content accuracy. The implementation emphasizes ongoing editorial control and direct web-based access for clients and consultants, positioning Support Hero Knowledge Management System as the firm’s primary Content Management layer for knowledge.
	Construction and Real Estate	1150	$250M	Australia	Support Hero	Support Hero Knowledge Management System	Content Management	2023	n/a
	Professional Services	10	$1M	Australia	Support Hero	Support Hero Knowledge Management System	Content Management	2021	n/a
	Professional Services	20	$2M	United States	Support Hero	Support Hero Knowledge Management System	Content Management	2021	n/a
	Media	200	$20M	Australia	Support Hero	Support Hero Knowledge Management System	Content Management	2019	n/a
	Professional Services	100	$10M	Australia	Support Hero	Support Hero Knowledge Management System	Content Management	2018	n/a
	Professional Services	10	$1M	United Kingdom	Support Hero	Support Hero Knowledge Management System	Content Management	2021	n/a
	Leisure and Hospitality	15	$3M	United States	Support Hero	Support Hero Knowledge Management System	Content Management	2022	n/a

Showing 1 to 10 of 23 entries

Buyer Intent: Companies Evaluating Support Hero Knowledge Management System

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FAQ - APPS RUN THE WORLD Support Hero Knowledge Management System Coverage

Support Hero Knowledge Management System is a Content Management solution from Support Hero.

Companies worldwide use Support Hero Knowledge Management System, from small firms to large enterprises across 21+ industries.

Organizations such as Arcadis Australia, Freightos, Agorapulse, Cengage Learning Australia and CVCheck NZ are recorded users of Support Hero Knowledge Management System for Content Management.

Companies using Support Hero Knowledge Management System are most concentrated in Construction and Real Estate, Professional Services and Media, with adoption spanning over 21 industries.

Companies using Support Hero Knowledge Management System are most concentrated in Australia, Spain and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Support Hero Knowledge Management System across Americas, EMEA, and APAC.

Companies using Support Hero Knowledge Management System range from small businesses with 0-100 employees - 82.61%, to mid-sized firms with 101-1,000 employees - 13.04%, large organizations with 1,001-10,000 employees - 4.35%, and global enterprises with 10,000+ employees - 0%.

Customers of Support Hero Knowledge Management System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Support Hero Knowledge Management System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Content Management.

List of Support Hero Knowledge Management System Customers

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Buyer Intent: Companies Evaluating Support Hero Knowledge Management System

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Q1. What is Support Hero Knowledge Management System used for?

Q2. Who uses Support Hero Knowledge Management System for Content Management?

Q3. Which companies use Support Hero Knowledge Management System?

Q4. What is the industry breakdown of companies using Support Hero Knowledge Management System?

Q5. What is the country breakdown of companies using Support Hero Knowledge Management System?

Q6. What is the breakdown by employee size of companies using Support Hero Knowledge Management System?

Q7. What is the breakdown by revenue of companies using Support Hero Knowledge Management System?

Q8. How can I get the full list of companies using Support Hero Knowledge Management System?