List of SurveySensum CX Platform Customers
Jakarta, x,
Indonesia
Since 2010, our global team of researchers has been studying SurveySensum CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SurveySensum CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SurveySensum CX Platform for Customer Experience include: Azadea Group, a Lebanon based Retail organisation with 12900 employees and revenues of $3.00 billion, PT Astra Honda Motor, a Indonesia based Automotive organisation with 11000 employees and revenues of $2.00 billion, Indosat Ooredoo, a Indonesia based Communications organisation with 6700 employees and revenues of $1.77 billion and many others.
Contact us if you need a completed and verified list of companies using SurveySensum CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SurveySensum CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Azadea Group | Retail | 12900 | $3.0B | Lebanon | SurveySensum | SurveySensum CX Platform | Customer Experience | 2023 | n/a |
In 2023, Azadea Group implemented the SurveySensum CX Platform to scale QR code NPS and CSAT surveys and closed loop ticketing across its retail network. The deployment targeted Customer Experience use cases tied to store operations across 750+ stores and more than 80 brands in the UAE and the broader Middle East.
The implementation configured SurveySensum CX Platform survey flows for QR code capture at point of sale and service, NPS and CSAT scoring, and automated ticket generation for negative feedback. Role based dashboards were provisioned to deliver differentiated views for store managers, brand owners, and regional CX teams, and the platform supported workflow automation for ticket routing and resolution.
Operational coverage centered on store level survey instrumentation and frontline feedback loops, integrating survey capture into existing store operations and customer experience processes. The case study describes store level QR deployment, role based dashboards, and closed loop workflows as the primary mechanisms for surfacing and actioning feedback across brands and sites.
Governance used role based visibility and closed loop ticketing to assign accountability for issue resolution and to close feedback loops at the store and regional level. The implementation yielded explicit customer outcomes reported in the case study, including a 12 point NPS improvement and an approximately 3 percent reduction in churn.
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Indosat Ooredoo | Communications | 6700 | $1.8B | Indonesia | SurveySensum | SurveySensum CX Platform | Customer Experience | 2023 | n/a |
In 2023, Indosat Ooredoo implemented SurveySensum CX Platform to centralize its Customer Experience data capture across WhatsApp and online channels. The SurveySensum CX Platform was used to operationalize real-time voice of the customer capture and survey routing within the Customer Experience function.
The implementation focused on multi-channel survey distribution and automated text analytics, leveraging WhatsApp and web survey delivery to increase engagement. Functional capabilities implemented included survey orchestration, automated text analysis for open feedback, and real-time VOC dashboards to surface trending product, pricing and service feedback.
Integrations targeted channel delivery layers, specifically WhatsApp and online survey endpoints, and the platform was used to feed customer insights into product, pricing and service feedback workflows. Operational coverage was centered on telecommunications customer insights in Indonesia and impacted product management, pricing strategy teams and customer service operations.
Outcomes reported in the vendor case study include approximately a 10x increase in response rates, a 20x increase in survey throughput, and an estimated $100K reduction in research costs through automation and higher-volume feedback collection using SurveySensum CX Platform.
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PT Astra Honda Motor | Automotive | 11000 | $2.0B | Indonesia | SurveySensum | SurveySensum CX Platform | Customer Experience | 2022 | n/a |
In 2022, PT Astra Honda Motor implemented SurveySensum CX Platform to capture customer feedback via WhatsApp surveys and apply text-analytics for near real-time insight, the deployment is categorized under Customer Experience and uses the full SurveySensum CX Platform capability set. The deployment is centered on automotive customer experience and after-sales customer-measurement work in Indonesia, with explicit emphasis on WhatsApp surveys, templated instruments, instant alerting, and automated text analysis functionality.
The implementation configured WhatsApp survey orchestration, survey templates for repeatable after-sales workflows, instant alerts for operational teams, and SurveySensum text-analytics to convert open-text responses into actionable signals. SurveySensum CX Platform was used to operationalize feedback collection and to drive analysis workflows, enabling analysts to consume text-analysis outputs and alert streams rather than manual transcript review.
Operational scope focused on after-sales and customer measurement functions across PT Astra Honda Motor in Indonesia, integrating survey collection and analytics into ongoing CX processes and daily operational alerts. Outcomes cited include cutting survey costs by approximately 70 percent and saving eight to ten hours per week on analysis while delivering real-time feedback to relevant teams.
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