List of Systems & Software enQuesta CIS Customers
Systems & Software
10 East Allen Street,
Winooski, 05404, VT,
United States
Winooski, 05404, VT,
United States
1 802-865-1170
Professional Services
100
$12M
Since 2010, our global team of researchers has been studying Systems & Software enQuesta CIS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Systems & Software enQuesta CIS for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Systems & Software enQuesta CIS for Utilities Customer Care and Billing include: Unitil Energy Systems, a United States based Utilities organisation with 508 employees and revenues of $527.1 million, SEMCO ENERGY, a United States based Utilities organisation with 500 employees and revenues of $321.0 million, The City of Santa Ana, a United States based Government organisation with 1400 employees and revenues of $200.0 million, Marquette Board of Light & Power, a United States based Utilities organisation with 45 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Systems & Software enQuesta CIS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Systems & Software enQuesta CIS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Marquette Board of Light & Power | Utilities | 45 | $20M | United States | Systems & Software | Systems & Software enQuesta CIS | Utilities Customer Care and Billing | 2006 | n/a |
In 2006, Marquette Board of Light and Power implemented Systems & Software enQuesta CIS to automate customer billing and payment posting. The deployment served the municipal electric utility in Michigan and is categorized as Utilities Customer Care and Billing.
The Systems & Software enQuesta CIS installation centralized billing and payment posting workflows, embedding e-commerce billing capabilities and customer care functionality to replace many manual processes. Configuration work focused on automating billing cycle processing, payment posting workflows, and customer account management modules to streamline operational tasks.
Operational coverage emphasized customer service and billing operations, enabling staff to manage account inquiries, bill presentment, and online payment posting through the newly provisioned e-commerce interfaces. The implementation affected front office customer care and back office billing processes within the utility.
Governance centered on process standardization and rollout of automated workflows to remove manual posting and reconciliation tasks. According to the source, the deployment delivered improved customer service, e-commerce billing capabilities, and operational efficiencies.
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SEMCO ENERGY | Utilities | 500 | $321M | United States | Systems & Software | Systems & Software enQuesta CIS | Utilities Customer Care and Billing | 2006 | n/a |
In 2006, SEMCO Energy Gas Company went live with Systems & Software enQuesta CIS. The deployment positioned Systems & Software enQuesta CIS as the Utilities Customer Care and Billing application supporting the investor-owned gas utility in Michigan, anchoring billing and customer care workflows for the company.
The implementation included configuration of enQuesta WebConnect for web self-service, enhanced IVR capabilities, and EBPP electronic bill presentment and payment, with functional focus on customer account management, bill presentment, payments, and cash application. Modules and workflows were adjusted to support faster cash posting and improved billing and reporting processes, with billing, payments, and cash posting automation central to the configuration.
Integrations were implemented with the field order management system to coordinate work orders and with JD Edwards for financial posting and general ledger synchronization, establishing end-to-end flows from field operations to billing and into finance. The integration approach centralized customer transactions in enQuesta CIS while feeding settled payment and receivable data into JD Edwards for downstream accounting and reporting.
Governance and rollout emphasized rapid EBPP adoption, with immediate EBPP uptake and thousands of bills delivered electronically within days of go-live, and reported improvements in cash posting speed and reporting capability. The implementation affected customer service, billing, finance, and field operations across SEMCO Energy Gas Company and delivered immediate electronic billing volumes as an operational outcome.
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The City of Santa Ana | Government | 1400 | $200M | United States | Systems & Software | Systems & Software enQuesta CIS | Utilities Customer Care and Billing | 2009 | n/a |
In 2009, the City of Santa Ana implemented Systems & Software enQuesta 3e CIS and the enQuesta WebConnect customer self-service module. The deployment addressed Utilities Customer Care and Billing for municipal water, refuse, sewer and paramedic subscription services in Orange County California.
Systems & Software enQuesta CIS was configured to deliver core customer account management and billing engine functionality, combined with a web self-service layer for online account and consumption access. The implementation included service order processing and billing workflows typical of a municipal customer information system and centralized consumption visibility for residential accounts.
The project completed the first phase of the citys ERP initiative and provided more than 350,000 residents with online account and consumption access. Operational scope covered utility billing and customer service functions across the city, consolidating multi-utility billing into a single CIS platform.
This best-of-breed CIS deployment tied the enQuesta WebConnect self-service capability to municipal billing operations and improved customer service processes while provisioning broad public access to account and usage data.
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Unitil Energy Systems | Utilities | 508 | $527M | United States | Systems & Software | Systems & Software enQuesta CIS | Utilities Customer Care and Billing | 2015 | n/a |
In 2015 Unitil Energy Systems converted its customer information and billing platform to Systems & Software enQuesta CIS, deploying the web based Utilities Customer Care and Billing application for its electric and gas operations. The implementation moved core CIS responsibilities off a SunGard HTE Customer Information System running on IBM AS400 and positioned Systems & Software enQuesta CIS as the primary browser based CIS.
Implementation work covered configuration of core customer care and billing capabilities typical of Utilities Customer Care and Billing systems, including customer account management, billing and collections workflows, and service order processing aligned to utility operational practices. Maintenance and modification efforts prior to cutover included support for in house IBM AS400 systems and the SunGard HTE CIS, while post cutover configuration emphasized web based module setup and data mappings within enQuesta.
Reporting and analytics were handled through a transition to a Cognos Report Writer that is Oracle based, with the Cognos instance interfacing directly with Systems & Software enQuesta CIS to produce operational and billing reports. The deployment architecture therefore combined web based CIS services with an Oracle backed reporting layer, supporting customer care and billing departments across Unitil.
Operational governance included repositioning reporting responsibilities into a Cognos Report Writer role to maintain report catalogues and data extracts, while ongoing application maintenance shifted from AS400 operations teams to web application and database support functions. Rollout sequencing began in January 2015 with functional cutover and reporting integration, and workflows for customer service and billing teams were restructured to align with the new web based CIS.
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Buyer Intent: Companies Evaluating Systems & Software enQuesta CIS
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Systems & Software enQuesta CIS. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Systems & Software enQuesta CIS for Utilities Customer Care and Billing include:
- BLCKMNTN, a Netherlands based Professional Services organization with 140 Employees
- Simacor, a United States based Government company with 35 Employees
- City of Irving, TX, a United States based Government organization with 3400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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BLCKMNTN | Professional Services | 140 | $27M | Netherlands | 2026-02-27 |
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Simacor | Government | 35 | $3M | United States | 2026-01-21 |
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City of Irving, TX | Government | 3400 | $682M | United States | 2025-09-18 |
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Government | 1879 | $590M | United States | 2025-07-17 |
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Government | 7000 | $1.0B | United States | 2024-06-26 |
FAQ - APPS RUN THE WORLD Systems & Software enQuesta CIS Coverage
Systems & Software enQuesta CIS is a Utilities Customer Care and Billing solution from Systems & Software.
Companies worldwide use Systems & Software enQuesta CIS, from small firms to large enterprises across 21+ industries.
Organizations such as Unitil Energy Systems, SEMCO ENERGY, The City of Santa Ana and Marquette Board of Light & Power are recorded users of
Systems & Software enQuesta CIS for Utilities Customer Care and Billing.
Companies using Systems & Software enQuesta CIS are most concentrated in Utilities and Government, with adoption spanning over 21 industries.
Companies using Systems & Software enQuesta CIS are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Systems & Software enQuesta CIS across Americas, EMEA, and APAC.
Companies using Systems & Software enQuesta CIS range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 0%.
Customers of Systems & Software enQuesta CIS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Systems & Software enQuesta CIS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.