List of TapTalk.io Platform Customers
Since 2010, our global team of researchers has been studying TapTalk.io Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TapTalk.io Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TapTalk.io Platform for Customer Engagement include: Bank Mega, a Indonesia based Banking and Financial Services organisation with 4320 employees and revenues of $390.0 million, Ciputra Surya, a Indonesia based Construction and Real Estate organisation with 513 employees and revenues of $180.0 million, Kawan Lama Sejahtera, a Indonesia based Distribution organisation with 1200 employees and revenues of $22.0 million and many others.
Contact us if you need a completed and verified list of companies using TapTalk.io Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TapTalk.io Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank Mega | Banking and Financial Services | 4320 | $390M | Indonesia | TapTalk.io | TapTalk.io Platform | Customer Engagement | 2021 | n/a |
In 2021, Bank Mega implemented the TapTalk.io Platform as a Customer Engagement solution to support retail banking customer service and CRM in Indonesia. The deployment focused on bringing messaging and omnichannel chat capabilities into frontline customer engagement operations, positioning the TapTalk.io Platform as the primary conversational interface for retail customers.
Functional configuration emphasized omnichannel messaging, chatbot-driven triage, automated conversation routing, and agent handoff workflows. The TapTalk.io Platform was configured to host conversational bot flows for initial issue qualification, queue conversations for service agents, and surface contextual chat transcripts into CRM-aligned service workflows to maintain continuity across touchpoints.
Integrations centered on messaging channel connectivity and CRM data alignment, including the addition of WhatsApp and in-app chat channels to centralize customer conversations. Operational coverage targeted Bank Mega retail banking customer service teams in Indonesia, consolidating inbound messaging into a unified inbox to streamline ticket creation and CRM updates.
Governance and process change accompanied the implementation, with new triage rules and escalation paths introduced to leverage chatbot screening and reduce manual routing. Outcomes stated by the client included faster issue triage and improved customer responsiveness, reflecting the platform role in operationalizing conversational CRM functions at Bank Mega.
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Ciputra Surya | Construction and Real Estate | 513 | $180M | Indonesia | TapTalk.io | TapTalk.io Platform | Customer Engagement | 2021 | n/a |
In 2021, Ciputra Surya implemented the TapTalk.io Platform to strengthen Customer Engagement and to support customer service and CRM operations across Indonesia. The deployment centered on omnichannel in-app chat and chatbot capabilities to enable real time customer conversations and automated handling of frequent inquiries.
The implementation utilized TapTalk.io Platform modules aligned with OneTalk omnichannel chat and chatbot functionality, configured for in-app messaging across mobile and web customer touchpoints. Configuration work focused on conversational workflows, message routing, session handoff to human agents, and chatbot response scripting to reduce manual ticket handling and streamline front line interactions.
Operational coverage targeted Ciputra Surya customer service teams across Indonesia with the platform embedded into existing customer engagement channels to support sales inquiry handling and post sales service processes. Governance and process adjustments established chat response workflows, escalation paths, and content governance for chatbot scripts to align agent behavior with CRM operational procedures.
The engagement was scoped to improve response times and customer engagement as part of Ciputra Surya support operations, with the TapTalk.io Platform providing omnichannel message orchestration and automated conversational handling through its in-app chat and chatbot capabilities.
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Kawan Lama Sejahtera | Distribution | 1200 | $22M | Indonesia | TapTalk.io | TapTalk.io Platform | Customer Engagement | 2021 | n/a |
In 2021, Kawan Lama Sejahtera deployed the TapTalk.io Platform to introduce omnichannel chat and chatbot capabilities for its retail and after-sales customer service operations in Indonesia, aligning the initiative with its Customer Engagement priorities. The TapTalk.io Platform implementation positioned the platform as the primary Customer Engagement tool for customer service, enabling concurrent handling of web and mobile conversations and automated conversational triage for common inquiries.
The implementation emphasized the OneTalk omnichannel chat module and chatbot workflows, using conversational routing, automated FAQs, and agent handoff to support frontline service teams. Configuration work included agent queue definitions, message orchestration across digital touchpoints, and templated response flows to accelerate first response and standardize interaction handling.
Operational scope covered retail customer service and after-sales support across Kawan Lama Sejahtera locations in Indonesia, with rollout activities focused on agent onboarding, process standardization, and governance of escalation paths and response SLAs. The deployment helped reduce customer wait times and streamline support processes as part of the company Customer Engagement strategy, while day to day operations centered on conversational management, agent dashboards, and scripted chatbot triage.
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