List of Teckinfo InterDialog UCCS Customers
New Delhi, 110066,
India
Since 2010, our global team of researchers has been studying Teckinfo InterDialog UCCS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Teckinfo InterDialog UCCS for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Teckinfo InterDialog UCCS for Call Center include: Dfcu Bank Uganda, a Uganda based Banking and Financial Services organisation with 1301 employees and revenues of $105.0 million, Pace Setters Business Solutions India, a India based Professional Services organisation with 5000 employees and revenues of $22.0 million, Dubai Technologies, a United Arab Emirates based Distribution organisation with 180 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Teckinfo InterDialog UCCS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Teckinfo InterDialog UCCS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dfcu Bank Uganda | Banking and Financial Services | 1301 | $105M | Uganda | Teckinfo | Teckinfo InterDialog UCCS | Call Center | 2018 | n/a |
In 2018, Dfcu Bank implemented Teckinfo InterDialog UCCS to modernize customer service and collections operations across its Uganda contact centre footprint. The deployment centered on Teckinfo InterDialog UCCS as a Call Center application providing contact centre and debt collection capabilities for banking and financial services operations.
The implementation included core contact centre functional modules typical of the category, such as agent desktop and campaign management, call recording and quality monitoring, and automated dialing workflows. Specific debt-collection functionality is identified in vendor materials, and the deployment is inferred to leverage Teckinfo debt-collection connect & collect and predictive dialer modules to support collections campaigns and outreach orchestration.
Operational coverage targeted customer service and collections teams within Dfcu Bank in Uganda, aligning call handling, campaign orchestration, and collections workflow processes. Governance emphasis centered on standardized campaign management and agent workflow configuration to support collections compliance and customer engagement, with reporting and analytics capabilities implemented to support operational oversight.
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Dubai Technologies | Distribution | 180 | $2M | United Arab Emirates | Teckinfo | Teckinfo InterDialog UCCS | Call Center | 2020 | n/a |
In 2020, Dubai Technologies implemented Teckinfo InterDialog UCCS to meet contact-centre requirements. The deployment targeted customer service and contact-centre operations across the United Arab Emirates, aligning the vendor application to Dubai Technologies' distribution industry support workflows.
Teckinfo InterDialog UCCS was provisioned using the vendor UCCS omnichannel contact centre capabilities to centralize inbound and outbound customer interactions. Configuration emphasized omnichannel session routing, agent desktop setup, interaction tracking, and real-time and historical reporting functions consistent with Call Center solutions.
Operational scope covered the customer service organization and contact-centre agents and supervisors within Dubai Technologies' UAE operations. The implementation adopted contact-centre operational constructs such as skill based routing, queue management, and supervisor monitoring to support day to day agent workflows.
Governance and operational ownership referenced vendor support and solution management, with Dubai Technologies reporting satisfaction with the Teckinfo InterDialog UCCS solution and support in the vendor testimonial. This Teckinfo InterDialog UCCS deployment positions Dubai Technologies Call Center to centralize customer service interaction handling and standardize contact-centre processes.
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Pace Setters Business Solutions India | Professional Services | 5000 | $22M | India | Teckinfo | Teckinfo InterDialog UCCS | Call Center | 2019 | n/a |
In 2019, Pace Setters Business Solutions India deployed Teckinfo InterDialog UCCS to support its multi city BPO and contact centre operations across India. The implementation used Teckinfo InterDialog UCCS in the Call Center category to address collections, lead generation and customer service business functions.
The Teckinfo InterDialog UCCS deployment was configured to deliver predictive outbound dialing and a multichannel unified agent desktop, reflecting testimonial references to dialer and multichannel capabilities. Configuration centered on outbound campaign management, agent scripting and omnichannel session handling to centralize voice and digital interaction routing.
Operational coverage spanned multiple cities and implemented centralized campaign control with distributed agent endpoints, enabling coordinated dialer campaigns and unified agent workflows across sites. The technical approach emphasized centralized contact center control and agent desktop orchestration consistent with Call Center platform deployments.
Rollout governance applied campaign level controls and standardized agent workflows to support collections, lead generation and customer service operations. The testimonial reports improved agent productivity and multichannel handling following the Teckinfo InterDialog UCCS deployment.
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Buyer Intent: Companies Evaluating Teckinfo InterDialog UCCS
- Spire, a India based Professional Services organization with 170 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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