List of Teladoc Virtual Care Platform Customers
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Since 2010, our global team of researchers has been studying Teladoc Virtual Care Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Teladoc Virtual Care Platform for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Teladoc Virtual Care Platform for Audio Video and Web Conferencing include: Blue Cross Blue Shield of Michigan, a United States based Insurance organisation with 9500 employees and revenues of $36.30 billion, Hackensack Meridian Health, a United States based Healthcare organisation with 36000 employees and revenues of $8.00 billion, Saint Francis Health, a United States based Healthcare organisation with 12000 employees and revenues of $1.80 billion and many others.
Contact us if you need a completed and verified list of companies using Teladoc Virtual Care Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blue Cross Blue Shield of Michigan | Insurance | 9500 | $36.3B | United States | Teladoc Health | Teladoc Virtual Care Platform | Audio Video and Web Conferencing | 2019 | n/a |
In 2019 Blue Cross Blue Shield of Michigan implemented Teladoc Virtual Care Platform, classified in the Audio Video and Web Conferencing category, to extend virtual care access to its members across Michigan. The deployment established a multi-year partnership with Teladoc Health to deliver Primary360 and other virtual programs through the Teladoc Virtual Care Platform.
Implementation centered on Teladoc Virtual Care Platform modules including Primary360 primary care workflows, synchronous audio video consultations, scheduling and care coordination capabilities, and patient engagement features that support virtual assessments and follow up. Configuration emphasized program-level routing and clinical workflow alignment so Teladoc offerings fit BCBSM benefit designs and member access pathways.
Operational coverage targeted BCBSM membership statewide, embedding virtual care into payer clinical operations, care management, and member experience channels. Program governance was managed jointly by BCBSM clinical leadership and Teladoc operations to oversee enrollment, utilization rules, and ongoing program administration.
The case study reports that the Teladoc Virtual Care Platform deployment improved access, member engagement and clinical outcomes for Blue Cross Blue Shield of Michigan members while delivering Primary360 and related virtual care services through a centralized audio video and web conferencing platform.
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Hackensack Meridian Health | Healthcare | 36000 | $8.0B | United States | Teladoc Health | Teladoc Virtual Care Platform | Audio Video and Web Conferencing | 2023 | n/a |
In 2023, Hackensack Meridian Health deployed Teladoc Virtual Care Platform to expand telestroke and teleneurology services across its New Jersey network, in partnership with Adjacent Health. The deployment leveraged Teladoc Virtual Care Platform capabilities in the Audio Video and Web Conferencing category to provide synchronous video consultations and remote neurological assessments across multiple hospital sites.
Implementation centered on telestroke and teleneurology modules delivered through the Teladoc Virtual Care Platform, supporting rapid neurological triage, clinician to clinician consults, and structured diagnostic workflows. Configuration emphasized real-time audio and video conferencing, secure clinician workflows for time critical stroke evaluation, and standardized consult routing to on call neurology teams. The platform was used to operationalize consult scheduling, clinical documentation capture, and clinician collaboration during acute events.
Operational coverage extended across the Hackensack Meridian Health New Jersey network, producing hundreds of neurology consults monthly and an average time to diagnostic decision of approximately 18 minutes as reported. Governance and sustainment included operational coordination with Adjacent Health to align clinical delivery models and support rollout across acute stroke pathways and neurology services at hospital sites.
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Saint Francis Health | Healthcare | 12000 | $1.8B | United States | Teladoc Health | Teladoc Virtual Care Platform | Audio Video and Web Conferencing | 2024 | n/a |
In 2024 Saint Francis Health implemented Teladoc Virtual Care Platform as a clinical inpatient virtual nursing pilot across three medical surgical units in Eastern Oklahoma. The Teladoc Virtual Care Platform is positioned as an Audio Video and Web Conferencing solution to support virtual nursing workflows in acute care settings. The pilot deployment targeted medical surgical units and the organization planned to scale the Teladoc virtual nursing program systemwide in 2025.
The implementation configured the Teladoc Virtual Care Platform to enable two way audiovisual consultations, centralized virtual nurse station workflows, remote patient engagement, and encounter documentation workflows typical of virtual nursing operations. Configuration emphasized clinician workqueues, escalation routing, and session scheduling to align with inpatient nursing shift patterns. These functional capabilities were used to standardize virtual rounding, nurse initiated consults, and patient engagement procedures.
Operational scope covered clinical inpatient nursing on three units in Eastern Oklahoma with nursing leadership overseeing a staged pilot and expansion plan. Governance during the pilot included metric driven evaluation and development of operational playbooks to guide a broader rollout in 2025. Training and workflow change efforts centered on adapting nurse station processes and embedding virtual encounters into existing clinical routines.
Pilot outcomes reported a reduction in average discharge time from 90 to 54 minutes and approximately 900,000 dollars saved in the first year. The Saint Francis Health deployment demonstrates a scalable Audio Video and Web Conferencing implementation focused on virtual nursing as a clinical operations capability.
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