List of TextMyGov Customers
Logan, 84321, UT,
United States
Since 2010, our global team of researchers has been studying TextMyGov customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TextMyGov for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TextMyGov for Customer Engagement include: County Of Midland, a United States based Government organisation with 500 employees and revenues of $140.0 million, City of Oswego, a United States based Government organisation with 1025 employees and revenues of $123.0 million, City of Aiken, a United States based Government organisation with 850 employees and revenues of $102.0 million, Sherman County United States, a United States based Government organisation with 75 employees and revenues of $10.0 million, TextMyGov, a United States based Professional Services organisation with 55 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using TextMyGov, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TextMyGov customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Aiken | Government | 850 | $102M | United States | TextMyGov | TextMyGov | Customer Engagement | 2023 | n/a |
In 2023, the City of Aiken deployed TextMyGov to provide keyword-driven text access to city services and public safety notifications. The deployment is categorized as Customer Engagement and was implemented to support CRM and communications workflows alongside emergency management functions for Aiken, South Carolina, United States.
The TextMyGov implementation included keyword-driven messaging workflows for service requests and information lookup, configured subscription alerts for trash collection and road notifications, and geofenced emergency notification capabilities for area based messaging. Configuration work focused on keyword routing, message templates, and opt in subscription management consistent with Customer Engagement functional patterns.
Integrations included an IPAWS integration to enable area based emergency alerts through federal alerting channels, allowing geofenced notifications to escalate to broader emergency broadcasts when required. The rollout timeline shows onboarding in April 2023 and a public launch in July 2023, with operational ownership assigned to city communications and emergency management teams for list management and alert governance.
Local news reports referenced an up-front implementation cost and ongoing fees for the TextMyGov service, indicating recurring budgetary considerations. Governance activities concentrated on mapping municipal service codes to keywords and defining escalation and routing rules between CRM communications and emergency management workflows.
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City of Oswego | Government | 1025 | $123M | United States | TextMyGov | TextMyGov | Customer Engagement | 2026 | n/a |
In 2026, City of Oswego deployed TextMyGov for Customer Engagement to provide citizen engagement through 24/7 two way texting. TextMyGov was provisioned to support municipal intake for citizens in Oswego, New York, United States, with primary business functions including communications, citizen services, and public works.
The deployment emphasized conversational SMS intake, automated routing, and a complaint to work order workflow, with module usage aligned to issue reporting and departmental routing. TextMyGov handles two way message threading, delivers links to city documents, and captures structured report data to convert citizen complaints into routable work requests.
Operational coverage is citywide within municipal departments, with complaints and work orders automatically directed to the proper department, routing into communications or CRM intake queues and public works work order processes. Governance focused on routing rules and departmental intake workflows, and the program cost was reported at approximately $5,000 per year.
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County Of Midland | Government | 500 | $140M | United States | TextMyGov | TextMyGov | Customer Engagement | 2025 | n/a |
In 2025, County Of Midland deployed TextMyGov, a Customer Engagement application, to enable residents in Midland County, Texas, United States to report road issues and subscribe to road condition updates. The implementation went live in June 2025 and the county published opt-in shortcodes and keyword instructions at launch to simplify resident access and enrollment. The service operates 24/7 to receive reports of potholes, damaged signs, and debris.
TextMyGov was configured to parse simple keywords and manage subscription workflows, supporting inbound SMS keyword parsing, automated acknowledgments, and subscription management for ongoing road condition alerts. The County integrated TextMyGov with its public works CRM to route incoming reports as service requests to road crews and to centralize case records for follow-up and tracking. TextMyGov is used for both ad hoc incident intake and ongoing subscription-based notifications.
Operational coverage focused on the public works department and road crews, positioning TextMyGov as the primary citizen intake channel for road-related issues and road condition communications. Governance at rollout included a published keyword taxonomy and opt-in shortcode guidance to standardize triage and routing rules within the public works CRM. The county stated the implementation aims to improve response times for road crews and to simplify reporting for residents.
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Government | 75 | $10M | United States | TextMyGov | TextMyGov | Customer Engagement | 2026 | n/a |
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Professional Services | 55 | $6M | United States | TextMyGov | TextMyGov | Customer Engagement | 2026 | n/a |
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