List of TIM Enterprise Customers
Tri-Line
9-10 Telfords Yard The Highway,
London, E1W 2BS,
United Kingdom
London, E1W 2BS,
United Kingdom
44 20 7265-2656
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying TIM Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TIM Enterprise for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TIM Enterprise for Analytics and BI include: South East Water, a United Kingdom based Utilities organisation with 1100 employees and revenues of $327.0 million, Feadship, a Netherlands based Manufacturing organisation with 1000 employees and revenues of $250.0 million, Ten Lifestyle Group, a United Kingdom based Professional Services organisation with 260 employees and revenues of $66.0 million and many others.
Contact us if you need a completed and verified list of companies using TIM Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TIM Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Feadship | Manufacturing | 1000 | $250M | Netherlands | Tri-Line | TIM Enterprise | Analytics and BI | 2018 | n/a |
In 2018 Feadship implemented TIM Enterprise as an Analytics and BI application to centralize hours registration oversight and support HR and payroll workflows. TIM Enterprise was used explicitly for control of timesheet records and as the primary urenregistratiesysteem, with configuration aimed at validation of hours entries and reporting for finance and HR teams.
Configuration and functional modules focused on time and attendance analytics, timesheet management, and payroll support, with operational responsibilities including beheer of the TIM Enterprise urenregistratiesysteem and control of urenregistratie. The implementation supported declaratieverwerking workflows in tandem with SRXP and Exact, and was used to verify hours for salary processing and HR administration.
TIM Enterprise operated alongside Exact Globe, Exact Synergy, Elvy, SRXP, MiCollab, email and Teams as part of the broader application landscape, reflecting cross-application operational handoffs between accounts payable, payroll, and HR. Operational scope covered finance and HR functions at Feadship, with day to day use by financial administrative staff for creditor processing, bank and cash operations, and timesheet control.
Governance emphasized system ownership for timesheet administration, control processes for between account and balance account reconciliations, and communication protocols using MiCollab email and Teams with creditors, debtors and colleagues. TIM Enterprise provided the analytics and reporting layer for time data feeding payroll and finance processes, and its deployment formalized timesheet verification and support workflows within Feadship's finance and HR operations.
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South East Water | Utilities | 1100 | $327M | United Kingdom | Tri-Line | TIM Enterprise | Analytics and BI | 2020 | n/a |
In 2020 South East Water deployed TIM Enterprise from Tri-Line to centralize call logging and operational reporting, aligning the project with the company requirement to use telecoms to drive post-merger efficiencies. TIM Enterprise is positioned as an Analytics and BI solution for telecoms performance and contact centre visibility and was rolled out to support approximately 2100 users across the organisation.
The implementation emphasized call logging, an object-based directory and real-time reporting capabilities. TIM Enterprise’s object-based directory was configured to mirror South East Water’s existing directory structure, enabling flexible administration and phased user provisioning, and the solution provided up-to-the-minute statistics required for the decision to bring the contact centre back in-house.
Deployment was built on a consolidated advanced digital network, with voice and data unified and a Cisco telephony estate standardized across eight principal sites and 55 water stations. The TIM Enterprise deployment integrated directly with the Cisco switch infrastructure to capture call detail and real-time metrics, supporting IT services, contact centre operations and telecoms management across the utility’s operational footprint.
Governance and rollout used phased cutovers and administrative handover, with Tri-Line incorporating customer feedback into TIM Enterprise development to support extended network scope. South East Water extended TIM Enterprise across a much larger network during the roll-out, enabling centralized call logging and operational reporting that met the stated need for accurate, timely contact centre statistics.
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Ten Lifestyle Group | Professional Services | 260 | $66M | United Kingdom | Tri-Line | TIM Enterprise | Analytics and BI | 2020 | n/a |
In 2020, Ten Lifestyle Group implemented TIM Enterprise to centralize call logging and reporting across its contact center and telephony estate. The deployment targeted contact center operations and back office reporting workflows, positioning TIM Enterprise as the core Analytics and BI platform for operations centre reporting and call analytics.
TIM Enterprise was configured to ingest TIM Call logger data and to produce scheduled and ad hoc reports for operations teams. Implementation work included configuration of call logging, report generation, and call recording linkage for redaction workflows, aligning TIM Enterprise capabilities with contact analytics, agent performance reporting, and operational dashboards.
The TIM Enterprise deployment integrated directly with a heterogeneous telephony stack, including Genesys Cloud, Genesys ICBM, Genesys Pure Connect, Avaya ASA, Avaya Session Manager, Avaya SBCs, SIP and ISDN trunks, Prognosis monitoring, and Oak call recorders. Operational tasks tied to the implementation included DDI provisioning, IVR announcement setup either on Avaya or via Genesys IP tables, creation of back office and agent accounts on Avaya ASM and Genesys Pure Connect, and support for Genesys Desktop and cloud agent interfaces.
Governance and operationalization emphasized telephony incident management, SLA driven queue handling, monthly third party billing review, and vendor relationship management. TIM Enterprise supported onboarding processes for new clients, including announcement and IVR configuration and call routing changes associated with Avaya Aura 8 upgrades and the roll out of Genesys Pure Connect and bullseye routing. Ten Lifestyle Group TIM Enterprise Analytics and BI supported centralized reporting and operational control for contact center and telephony functions.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD TIM Enterprise Coverage
TIM Enterprise is a Analytics and BI solution from Tri-Line.
Companies worldwide use TIM Enterprise, from small firms to large enterprises across 21+ industries.
Organizations such as South East Water, Feadship and Ten Lifestyle Group are recorded users of
TIM Enterprise for Analytics and BI.
Companies using TIM Enterprise are most concentrated in Utilities, Manufacturing and Professional Services, with adoption spanning over 21 industries.
Companies using TIM Enterprise are most concentrated in United Kingdom and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of TIM Enterprise across Americas, EMEA, and APAC.
Companies using TIM Enterprise range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of TIM Enterprise include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified TIM Enterprise customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Analytics and BI.