List of Tines SOAR Customers
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Since 2010, our global team of researchers has been studying Tines SOAR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tines SOAR for Security Orchestration, Automation, and Response (SOAR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tines SOAR for Security Orchestration, Automation, and Response (SOAR) include: McKesson, a United States based Distribution organisation with 45000 employees and revenues of $359.10 billion, Mars, a United States based Consumer Packaged Goods organisation with 135000 employees and revenues of $47.00 billion, GitLab, a United States based Professional Services organisation with 2375 employees and revenues of $759.0 million and many others.
Contact us if you need a completed and verified list of companies using Tines SOAR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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GitLab | Professional Services | 2375 | $759M | United States | Tines | Tines SOAR | Security Orchestration, Automation, and Response (SOAR) | 2022 | n/a |
In 2022, GitLab implemented Tines SOAR to automate incident response and alert triage for its Security and Incident Response teams, using Tines SOAR within the Security Orchestration, Automation, and Response (SOAR) category to reduce pager noise and standardize triage. The deployment focused on codifying repeatable response actions into automated playbooks and triage rules that sit within the Tines SOAR platform.
Configuration centered on incident response workflows and automated alert triage, with implemented capabilities including playbook-driven orchestration, automated enrichment and classification steps, and scripted remediation handoffs. The implementation leveraged typical SOAR functional modules such as runbook automation, event deduplication, and rule-based routing to reduce manual investigation steps and standardize decision logic across incidents.
Operational coverage spanned GitLab’s global incident response organization, including EMEA and other regions, and the rollout targeted Security and Incident Response teams that manage on-call rotations and alert handling. Reported outcomes from the deployment include more than 1,000 hours saved per year and an approximately 80% reduction in pager noise, reflecting reduced alert fatigue and fewer manual escalations.
Governance changes emphasized standardized triage workflows and centralized playbook ownership to ensure consistent incident handling across regions, with process changes to align runbook templates and escalation criteria to the automated flows. The implementation positioned Tines SOAR as the orchestration layer for GitLab’s incident lifecycle, enabling security operators to codify response logic and drive repeatable triage practices.
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Mars | Consumer Packaged Goods | 135000 | $47.0B | United States | Tines | Tines SOAR | Security Orchestration, Automation, and Response (SOAR) | 2023 | n/a |
In 2023, Mars implemented Tines SOAR within its cybersecurity operations to consolidate prior SOAR playbooks and accelerate detection and response across global security teams. Mars deployed Tines SOAR as a central automation layer under Security Orchestration, Automation, and Response (SOAR) to standardize incident handling and orchestrated remediation workflows.
The security implementation consolidated 200 Phantom playbooks into approximately 50 Tines stories, reauthoring legacy playbook logic into story-based automation and standardized response actions. Functional capabilities emphasized include automated alert ingestion and enrichment, decisioning logic, and orchestrated response sequences aligned with Security Orchestration, Automation, and Response (SOAR) operational patterns. Tines SOAR was used to centralize a reusable story library and to enforce consistent automation patterns across the security operations center.
Rollout was executed at a global scope and achieved coverage of 80 to 90 percent of sources for true positives within weeks, supporting faster MTTR and improved team adoption. Governance changes focused on story ownership, centralized versioning, and cross-team reuse to sustain the consolidated automation footprint across Mars' security teams.
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McKesson | Distribution | 45000 | $359.1B | United States | Tines | Tines SOAR | Security Orchestration, Automation, and Response (SOAR) | 2019 | n/a |
In 2019, McKesson implemented Tines SOAR to automate alert processing, incident chat-room creation, and suspicious-login validation across its global environment. The Active Defence security team operates Tines SOAR as part of enterprise security operations, using the Security Orchestration, Automation, and Response (SOAR) application to centralize automated triage and response workflows. Tines SOAR was instrumented to reduce manual configuration and to codify routine investigation steps into repeatable automation.
Functional implementation focused on automated alert processing pipelines, templated incident chat-room provisioning, and scripted suspicious-login validation playbooks, aligning with standard SOAR orchestration and automation capabilities. Configurations included playbook-driven decision logic, automated task assignment for analysts, and event normalization to support consistent triage procedures. The deployment supported global operational coverage, enabling the Active Defence team to standardize triage across regions and security environments.
Governance centered on embedding automated workflows to enforce consistent incident setup and to reduce manual errors in incident setup and triage. An early automation freed approximately 1.5 analysts per week, a stated outcome from the implementation. The McKesson Tines SOAR implementation impacted security operations and incident response by embedding playbook automation into analyst workflows and centralizing routine triage tasks.
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