List of Tivian CX Customers
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Since 2010, our global team of researchers has been studying Tivian CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tivian CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tivian CX for Customer Experience include: Swiss International Air Lines, a Switzerland based Transportation organisation with 9466 employees and revenues of $7.30 billion, Scope, a United Kingdom based Non Profit organisation with 1833 employees and revenues of $290.0 million, Boden, a United Kingdom based Retail organisation with 1050 employees and revenues of $95.0 million and many others.
Contact us if you need a completed and verified list of companies using Tivian CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tivian CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boden | Retail | 1050 | $95M | United Kingdom | Tivian | Tivian CX | Customer Experience | 2022 | n/a |
In 2022, Boden implemented Tivian CX to centralize customer, employee, and market research feedback across its UK retail operations and international channels. The deployment targeted Customer Experience and market research in the UK and incorporated a 15,000-customer panel as a persistent research resource.
Boden configured the Tivian CX/Market Research platform as a unified enterprise feedback repository, enabling panel management, survey orchestration, and feedback tagging workflows to support continuous listening. The Tivian CX implementation emphasized reusable survey templates, panel recruitment and management, and consolidated reporting for customer experience and market research use cases.
Operational coverage included customer experience teams, employee feedback channels, and market research functions across UK retail and other international touchpoints. Governance centralized listening cadence and feedback routing, which increased listening frequency and organizational agility as reported by Boden.
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Scope | Non Profit | 1833 | $290M | United Kingdom | Tivian | Tivian CX | Customer Experience | 2020 | n/a |
In 2020, Scope implemented Tivian CX to build an accessible, automated panel research platform focused on Customer Experience for disabled service users in the United Kingdom. The deployment of Tivian CX was positioned to support in-house market research and customer listening programs and to enable the organisation to listen and act on feedback without routine use of external research suppliers.
The implementation leveraged Tivian Market Research and Customer Experience platform capabilities for panel management, automated survey orchestration, and consolidated reporting and analysis, aligning platform configuration to accessibility requirements for disabled participants. Tivian CX was configured to run recurring research projects and to streamline respondent recruitment, questionnaire distribution, and standardized output generation for research teams.
Operational scope covered market research and customer listening activities across Scope, concentrating on programs involving disabled service users and internal research teams in the United Kingdom. The program shifted operational ownership of research execution to internal teams, instituting closed loop feedback workflows and centralized panel governance to reduce dependence on external vendors.
Outcomes reported from the deployment included halving project run-times and reducing research costs, outcomes captured directly from Scope and Tivian case materials. The implementation demonstrates a Customer Experience platform use case where accessible panel infrastructure, automation, and internal governance were used to centralize and accelerate qualitative and quantitative listening programs.
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Swiss International Air Lines | Transportation | 9466 | $7.3B | Switzerland | Tivian | Tivian CX | Customer Experience | 2010 | n/a |
In 2010 Swiss International Air Lines implemented Tivian CX, deploying the Tivian CX Customer Experience solution to run post-trip online customer satisfaction CSS surveys across routes, classes, and aircraft types. The initial deployment covered Switzerland and international routes and was positioned to capture post-trip passenger feedback at scale.
The implementation leveraged Tivian’s Enterprise Feedback platform capabilities for survey orchestration, passenger segmentation by route, class, and aircraft type, near real time feedback capture, and KPI reporting. Tivian CX provided centralized survey management and reporting functionality to instrument passenger sentiment and CSS measures across operational segments.
Operational coverage included customer experience teams, in-flight and post-flight service workflows, and arrival experience processes across Swiss International Air Lines’ Switzerland and international operations. The deployment tied survey outputs to business functions responsible for service recovery and passenger communications.
Governance established KPI dashboards and feedback handling workflows to accelerate follow up, and the near real time passenger feedback and KPIs supported faster follow up and informed investment decisions, particularly improving the arrival experience.
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Buyer Intent: Companies Evaluating Tivian CX
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