List of TOGA CC Matrix Customers
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Australia
Since 2010, our global team of researchers has been studying TOGA CC Matrix customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TOGA CC Matrix for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TOGA CC Matrix for Call Center include: Santander Mexico, a Mexico based Banking and Financial Services organisation with 10000 employees and revenues of $5.14 billion, BMW Romania, a Romania based Automotive organisation with 24 employees and revenues of $427.0 million, ProMexico, a Mexico based Government organisation with 1250 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using TOGA CC Matrix, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TOGA CC Matrix customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BMW Romania | Automotive | 24 | $427M | Romania | TOGA Soluciones | TOGA CC Matrix | Call Center | 2022 | n/a |
In 2022, BMW Romania implemented TOGA CC Matrix from TOGA Soluciones as a Call Center solution to support dealer and customer service interactions in the Romania region. The deployment targeted contact center and omnichannel handling, leveraging TOGA CC Matrix for contact center omnichannel capabilities referenced in the vendor materials. The implementation centered on delivering a unified agent console to BMW Romania contact center teams and enabling remote agent support for dealer facing and customer facing workflows.
Functional coverage emphasized omnichannel contact routing, agent desktop consolidation, and session continuity to support voice and digital inquiries across dealer and customer service operations. Technical rollout prioritized central orchestration of agent sessions and remote agent connectivity while aligning agent workflows across dealer sites, with governance focused on standardized contact handling and operational handoffs between dealers and BMW Romania service teams. Reported benefits included unified agent consoles and remote agent support as the primary operational outcomes.
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ProMexico | Government | 1250 | $150M | Mexico | TOGA Soluciones | TOGA CC Matrix | Call Center | 2020 | n/a |
In 2020, ProMexico engaged TOGA Soluciones to deploy TOGA CC Matrix as a Call Center application to support citizen and business-facing service capabilities in Mexico. The initial deployment emphasized inbound contact handling and omnichannel interaction management to centralize contact-center operations for government services.
TOGA CC Matrix was configured to support inbound contact routing, omnichannel interaction handling, case creation and CRM-aligned service workflows, and centralized interaction reporting. Implementation work focused on agent desktop workflows, scripted response templates and interaction logging to maintain unified records for citizen and business inquiries.
Operational coverage included contact center agents supporting citizen services and business outreach within ProMexico's Mexico operations, with workflows aligned to CRM and government services processes. The solution captured voice and digital channel interactions to produce unified interaction histories and provide consistent handling across phone, email and messaging channels.
Governance changes concentrated on standardizing response workflows and centralizing interaction reporting to improve operational oversight and service consistency. Expected outcomes cited by the vendor include improved multichannel response and centralized interaction reporting to support more consistent citizen and business engagement.
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Santander Mexico | Banking and Financial Services | 10000 | $5.1B | Mexico | TOGA Soluciones | TOGA CC Matrix | Call Center | 2021 | n/a |
In 2021 Santander Mexico engaged TOGA Soluciones to implement TOGA CC Matrix to deliver Call Center capabilities for CRM and customer service in the Mexico region. The engagement focused on modernizing contact-center capabilities by introducing the TOGA CC Matrix omnichannel stack to standardize agent interactions and channel handling.
The implementation centered on TOGA CC Matrix omnichannel and contact-center modules, with emphasis on omnichannel agent tooling, unified interaction handling, and cloud-based contact operations. Configuration activity inferred from vendor materials included agent desktop setup, channel routing policies, and queue and session management aligned with Call Center functional workflows.
Operational scope covered Santander Mexico customer service and contact center teams across the region, aligning CRM and customer service processes to the new omnichannel tooling. The deployment emphasized cloud deployment of contact operations to centralize interaction handling and improve agent access to customer context.
TOGA Soluciones is listed as a supplier on vendor materials and reported outcomes include improved omnichannel agent tooling and cloud-based contact operations. Governance and rollout were organized around TOGA CC Matrix configuration and operationalization for Call Center functions, with TOGA leading the operational enablement and configuration effort.
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Buyer Intent: Companies Evaluating TOGA CC Matrix
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