List of Total Customer Connect Customers
Contra Costa, CA, 94583-4392,
United States
Since 2010, our global team of researchers has been studying Total Customer Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Total Customer Connect for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Total Customer Connect for Customer Experience include: Price Cars Sr, a United States based Automotive organisation with 150 employees and revenues of $15.0 million, Gates Toyota Scion, a United States based Automotive organisation with 70 employees and revenues of $9.0 million, Toyota of Glendora, a United States based Automotive organisation with 70 employees and revenues of $7.0 million, Symes Motors, a United States based Automotive organisation with 52 employees and revenues of $5.0 million, Oak Lawn Toyota Co, a United States based Automotive organisation with 48 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Total Customer Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Total Customer Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coldwell Bank Penn One Real Estate | Construction and Real Estate | 17 | $2M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2019 | n/a |
In 2019, Coldwell Bank Penn One Real Estate implemented Total Customer Connect on their website. Total Customer Connect is deployed as a Customer Experience application to manage web-based client engagement and inbound lead capture for the firm.
Deployment is web-embedded, with the Total Customer Connect application surfaced on public property pages to provide live chat, contact capture forms, and automated messaging workflows. Functional modules and capabilities implemented include real time web chat, form-based lead capture, automated reply templates, and interaction tracking to consolidate inquiries and support agent follow up.
Operational scope is centered on brokerage, sales, and marketing activities within the 17 person firm, with configuration and widget management handled centrally by an administrator. Governance focused on template and routing configuration to ensure consistent data capture and handoff to agents, aligning the Total Customer Connect Customer Experience capabilities with day to day client engagement processes.
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Gates Toyota Scion | Automotive | 70 | $9M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2019 | n/a |
In 2019, Gates Toyota Scion deployed Total Customer Connect on its website as a Customer Experience implementation to support sales and service customer engagement. Gates Toyota Scion implemented Total Customer Connect in 2019 to centralize web-based customer interactions and lead capture across its digital storefront, aligning the application with customer facing operations at the dealership.
The Total Customer Connect deployment focused on customer engagement modules typical of Customer Experience platforms, including web lead capture forms, on-site messaging and chat workflows, online service appointment scheduling, targeted messaging for website visitors, and reporting dashboards for engagement metrics. Configuration work emphasized mapping those capabilities to dealership workflows, configuring automated touchpoints for inbound leads, and setting permissions for customer facing staff to manage conversations and appointments.
Operational coverage centered on the dealership website, with the application embedded in public pages and used by sales and service teams for inbound customer interactions. Governance was organized through a centralized admin role that controlled message templates, scheduling rules, and user access, and rollout was executed as an on-site web activation accompanied by staff onboarding and operational procedures for handling captured leads and appointments.
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Grant- Bishop Motors | Automotive | 32 | $3M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2017 | n/a |
In 2017 Grant- Bishop Motors implemented Total Customer Connect as a Customer Experience application on its public website. The deployment of Total Customer Connect on the website provides embedded customer engagement and lead capture capabilities for the 32 employee automotive dealership. Grant- Bishop Motors uses Total Customer Connect to support sales and service customer engagement workflows and inbound lead handling.
The implementation follows a lightweight cloud hosted SaaS pattern with an embedded web widget and an administrative console to configure messaging, appointment capture, and engagement analytics. Functional capabilities configured include customer messaging, appointment scheduling flows, and lead capture forms, aligned to dealership sales and service operations. Governance and operational ownership reside with dealership operations and sales leadership who manage template configuration, website placement, and ongoing message tuning within Total Customer Connect.
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Automotive | 10 | $1M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2017 | n/a |
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Automotive | 30 | $3M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2019 | n/a |
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Automotive | 10 | $1M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2020 | n/a |
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Automotive | 48 | $4M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2021 | n/a |
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Automotive | 150 | $15M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2020 | n/a |
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Automotive | 18 | $3M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2023 | n/a |
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Automotive | 52 | $5M | United States | Total Customer Connect | Total Customer Connect | Customer Experience | 2020 | n/a |
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Buyer Intent: Companies Evaluating Total Customer Connect
- Eastgate Ford Canada, a Canada based Automotive organization with 120 Employees
- Discovery ChildrenS Centre, a Canada based Healthcare company with 63 Employees
- Bradfield College, a United Kingdom based Education organization with 120 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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