List of Total IP+IA Contact Center Customers
Sao Paulo, 01038-100, SP,
Brazil
Since 2010, our global team of researchers has been studying Total IP+IA Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Total IP+IA Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Total IP+IA Contact Center for Call Center include: Lojas Colombo, a Brazil based Retail organisation with 3000 employees and revenues of $750.0 million, Cash do Brasil, a Brazil based Professional Services organisation with 65 employees and revenues of $12.0 million, Nube Brazil, a Brazil based Education organisation with 350 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Total IP+IA Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Total IP+IA Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cash do Brasil | Professional Services | 65 | $12M | Brazil | Total IP+IA | Total IP+IA Contact Center | Call Center | 2019 | n/a |
In 2019, Cash do Brasil deployed Total IP+IA Contact Center to support collections and customer-contact workflows in Brazil. The Total IP+IA Contact Center implementation uses the Call Center platform to centralize outbound contact management and automated engagement for recovery operations.
The deployment foregrounded contact center discador capability and reporting and speech analytics modules as inferred from vendor testimonials on Total IP landing pages, enabling automated dialing, call recording, campaign reporting and speech analytics for collection interactions. Configuration focused on contact routing, call scripting and workflow automation consistent with Call Center functional terminology and standard campaign management capabilities.
Operational scope covered collections and customer contact teams within Cash do Brasil in Brazil, with the Total IP+IA Contact Center integrated into daily recovery processes. Governance emphasized automation driven workflows and structured reporting, and vendor statements indicate the solution was used to improve recovery processes.
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Lojas Colombo | Retail | 3000 | $750M | Brazil | Total IP+IA | Total IP+IA Contact Center | Call Center | 2015 | n/a |
In 2015, Lojas Colombo implemented Total IP+IA Contact Center to introduce Call Center capabilities centered on conversational bots and omnichannel customer experiences for retail visitors and customers in Brazil. The initial engagement focused on deploying chatbot-driven automated interactions and channel orchestration across web chat, social messaging, and voice, consistent with product descriptions. Total IP+IA published a customer testimonial in 2021 that describes a multi year partnership with Lojas Colombo.
Functional modules implemented as part of Total IP+IA Contact Center included conversational bot engines, omnichannel routing and queuing, agent desktop integration for assisted service, and operational reporting to support customer service and e commerce workflows. Deployment targeted retail customer service and digital commerce teams across Brazil, with iterative bot training and phased channel rollout documented across the vendor testimonial. The configuration emphasized centralized contact center orchestration and automation for inbound customer engagement, placing Lojas Colombo Total IP+IA Contact Center squarely in the Call Center application footprint.
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Nube Brazil | Education | 350 | $3M | Brazil | Total IP+IA | Total IP+IA Contact Center | Call Center | 2015 | n/a |
In 2015, Nube Brazil implemented Total IP+IA Contact Center to centralize multichannel student and employer communications. The deployment is categorized as Call Center and was presented by Total IP in 2016 as improving agent productivity and quality monitoring across Brazil.
Implementation signals indicate use of omnichannel contact handling, an automated discador for outbound workflows, and speech analytics for monitoring and quality assurance, drawn from vendor materials and testimonials. Total IP+IA Contact Center was configured to support voice, SMS, and web channels, with routing, skill-based queues, agent desktop workflows, recording, and session logging for evaluation and compliance.
Operational scope centered on student services and employer engagement teams within Nube Brazil, consolidating recruitment and placement communications across Brazil. Governance moved toward centralized quality monitoring using speech analytics outputs and structured QA workflows to enable systematic agent coaching, with rollout details and implementation outcomes described by Total IP in 2016.
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