List of Toyota i-CROP Customers
Toyota
1, Toyota-cho, Aichi Prefecture,
Toyota City, 471-8571,
Japan
Toyota City, 471-8571,
Japan
81 565 282121
Automotive
383853
$305.3B
Since 2010, our global team of researchers has been studying Toyota i-CROP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Toyota i-CROP for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Toyota i-CROP for Customer Engagement include: GAC Toyota China, a China based Automotive organisation with 7000 employees and revenues of $12.00 billion, Toyota Motor Thailand, a Thailand based Automotive organisation with 13500 employees and revenues of $2.50 billion, Lexus China, a China based Automotive organisation with 725 employees and revenues of $332.0 million, Toyota Kirloskar Auto Parts, a India based Manufacturing organisation with 500 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Toyota i-CROP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Toyota i-CROP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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GAC Toyota China | Automotive | 7000 | $12.0B | China | Toyota | Toyota i-CROP | Customer Engagement | 2016 | n/a |
In 2016, GAC Toyota China implemented Toyota i-CROP as a Customer Engagement platform across its China dealer network. The vendor timeline records an i-CROP rollout milestone in 2016 with 83 dealer deployments and a cumulative footprint of 1,272 stores, signaling coordinated dealer-level adoption for customer-facing operations.
Toyota i-CROP was deployed as a CRM and service-workflow platform to centralize customer tracking and service scheduling, with module usage inferred from vendor reporting including e-CRB for customer records, service follow-up workflows, and appointment management capabilities. Functional capabilities emphasized contact and interaction logging, appointment orchestration, and service follow-up automation consistent with Customer Engagement requirements for sales and aftersales teams.
Deployment scope covered dealer operations across China, with the implementation oriented toward standardizing dealer workflows and consistent CRM practices at store level and regional service sites. Rollout governance focused on dealer-level process alignment and the operationalization of appointment and follow-up workflows through Toyota i-CROP rather than enterprise back-office transformation.
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Lexus China | Automotive | 725 | $332M | China | Toyota | Toyota i-CROP | Customer Engagement | 2005 | n/a |
In 2005 Lexus China implemented Toyota i-CROP as part of the e-CRB family to centralize reservations, service follow-up and sales lead management at Guangzhou Junjia Lexus in Guangzhou, China. The deployment focused on Customer Engagement use cases across dealer service intake and sales pipeline workflows.
Toyota i-CROP was configured to provide dealer-level appointment scheduling, inspection intake coordination and structured service follow-up, with the vendor case story referencing SPM and SMB modules and module usage inferred for task orchestration and service process management. Functional workflows emphasized automated reservation handling, standardized inspection intake processes and consolidated sales lead tracking to create a single operational queue for front desk and service advisors.
The implementation was executed at the Guangzhou Junjia Lexus dealer site, operating within Toyota i-CROP as a centralized dealer system rather than multiple ad hoc touchpoints. Operational coverage stayed within dealer service and sales functions, aligning appointment, inspection and service task workflows under Toyota i-CROP to reduce handoffs and improve intake consistency.
Vendor case history reports inspection intake rising from about 50 percent to over 90 percent after the 2005 deployment, and service task time falling from about 60 minutes to about 26 minutes, reflecting measurable improvements in intake capture and service cycle efficiency documented by the vendor. Governance and process change centered on centralized reservation control and standardized follow-up procedures driven by Toyota i-CROP configuration at the dealer level.
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Toyota Kirloskar Auto Parts | Manufacturing | 500 | $40M | India | Toyota | Toyota i-CROP | Customer Engagement | 2012 | n/a |
In 2012, Toyota Kirloskar Auto Parts implemented Toyota i-CROP, the Integrated Customer Relationship Optimization Program, as its Customer Engagement application. The initial deployment focused on enabling dealer facing customer relations and spare parts workflows for dealers and third party distributors operating with Toyota Kirloskar in India. Toyota i-CROP was configured to provide core CRM capabilities including customer master records, case and complaint management, dealer portal access, and visibility into service and parts order status. The implementation incorporated specific supply chain logic to support open market distributors, enabling distributors to place parts orders, view status and ETA updates, receive invoices online, and access an online stock locator for parts inventory. The i-CROP deployment was integrated with the Dealer Management System and with Toyota parts supply chain systems, and aligned operationally with the Service Management Board to maintain end to end visibility between customer interactions and parts fulfillment. Operational coverage included dealer network users, distributor portals, and internal Toyota Kirloskar Motors personnel for planning and systems development. Governance for the program was managed through formal systems and application development practices, with detailed user requirements documentation, user acceptance trials, post deployment checks and gap analysis, and an application maintenance process for incident triage and assignment. Training and rollout were supported by subject matter experts who provided dealer onboarding, module level training across service, spare parts logistics and customer relations, and ongoing incident resolution and maintenance coordination.
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Toyota Motor Thailand | Automotive | 13500 | $2.5B | Thailand | Toyota | Toyota i-CROP | Customer Engagement | 2004 | n/a |
In 2004, Toyota Motor Thailand deployed Toyota i-CROP V.2 to support Customer Engagement functions as part of Toyota Connected Asia Pacific's early deployments. The Asia Pacific timeline records the April 2004 Thailand implementation as an early regional instance supporting dealer-facing CRM activities.
Toyota i-CROP V.2 was configured to support dealer CRM, the e-TOYOTACLUB membership program, and service appointment workflows. Implemented capabilities included membership management for e-TOYOTACLUB, contact and case management for dealer customers, and appointment scheduling to standardize service bookings across dealers. These modules reflect Customer Engagement workflows for customer data capture, membership lifecycle management, and service operations coordination.
Operational coverage focused on Toyota Motor Thailand's dealer network and customer service and aftersales functions, positioning Toyota i-CROP V.2 to centralize dealer customer records and appointment processing. The implementation was provisioned through Toyota Connected Asia Pacific as an early regional deployment model for Thailand, consistent with the April 2004 entry in the regional rollout notes. No external system integrations are documented in the source material.
Rollout governance followed the Toyota Connected Asia Pacific regional program cadence, with Thailand acting as an early operational node in the Asia Pacific sequence. Process changes emphasized centralizing dealer CRM and appointment scheduling workflows within Toyota i-CROP V.2 to align dealer customer management and membership operations.
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Buyer Intent: Companies Evaluating Toyota i-CROP
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Toyota i-CROP. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Toyota i-CROP for Customer Engagement include:
- ENETsolutions, a United States based Professional Services organization with 75 Employees
- Eswari Global Metal Industries, a India based Manufacturing company with 50 Employees
- Distribuciones Axa Colombia, a Colombia based Distribution organization with 700 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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ENETsolutions | Professional Services | 75 | $14M | United States | 2026-03-07 |
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Eswari Global Metal Industries | Manufacturing | 50 | $5M | India | 2026-01-13 |
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Distribuciones Axa Colombia | Distribution | 700 | $150M | Colombia | 2025-12-24 |
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Consumer Packaged Goods | 150 | $12M | India | 2025-11-26 |
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Education | 900 | $210M | India | 2025-11-10 |
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Manufacturing | 25 | $6M | United Arab Emirates | 2025-09-05 |
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Government | 500 | $50M | India | 2025-08-21 |
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Communications | 50 | $3M | India | 2025-08-04 |
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Professional Services | 500 | $100M | India | 2025-07-28 |
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Healthcare | 20 | $2M | United States | 2025-07-03 |
FAQ - APPS RUN THE WORLD Toyota i-CROP Coverage
Toyota i-CROP is a Customer Engagement solution from Toyota.
Companies worldwide use Toyota i-CROP, from small firms to large enterprises across 21+ industries.
Organizations such as GAC Toyota China, Toyota Motor Thailand, Lexus China and Toyota Kirloskar Auto Parts are recorded users of
Toyota i-CROP for Customer Engagement.
Companies using Toyota i-CROP are most concentrated in Automotive and Manufacturing, with adoption spanning over 21 industries.
Companies using Toyota i-CROP are most concentrated in China, Thailand and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Toyota i-CROP across Americas, EMEA, and APAC.
Companies using Toyota i-CROP range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Toyota i-CROP include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Toyota i-CROP customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.