List of Toyota i-CROP Customers
Toyota City, 471-8571,
Japan
Since 2010, our global team of researchers has been studying Toyota i-CROP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Toyota i-CROP for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Toyota i-CROP for Customer Engagement include: GAC Toyota China, a China based Automotive organisation with 7000 employees and revenues of $12.00 billion, Lexus China, a China based Automotive organisation with 725 employees and revenues of $9.10 billion, Toyota Motor Thailand, a Thailand based Automotive organisation with 13500 employees and revenues of $2.50 billion, Toyota Kirloskar Auto Parts, a India based Manufacturing organisation with 500 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Toyota i-CROP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Toyota i-CROP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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GAC Toyota China | Automotive | 7000 | $12.0B | China | Toyota | Toyota i-CROP | Customer Engagement | 2016 | n/a |
In 2016, GAC Toyota China implemented Toyota i-CROP as a Customer Engagement platform across its China dealer network. The vendor timeline records an i-CROP rollout milestone in 2016 with 83 dealer deployments and a cumulative footprint of 1,272 stores, signaling coordinated dealer-level adoption for customer-facing operations.
Toyota i-CROP was deployed as a CRM and service-workflow platform to centralize customer tracking and service scheduling, with module usage inferred from vendor reporting including e-CRB for customer records, service follow-up workflows, and appointment management capabilities. Functional capabilities emphasized contact and interaction logging, appointment orchestration, and service follow-up automation consistent with Customer Engagement requirements for sales and aftersales teams.
Deployment scope covered dealer operations across China, with the implementation oriented toward standardizing dealer workflows and consistent CRM practices at store level and regional service sites. Rollout governance focused on dealer-level process alignment and the operationalization of appointment and follow-up workflows through Toyota i-CROP rather than enterprise back-office transformation.
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Lexus China | Automotive | 725 | $9.1B | China | Toyota | Toyota i-CROP | Customer Engagement | 2005 | n/a |
In 2005 Lexus China implemented Toyota i-CROP as part of the e-CRB family to centralize reservations, service follow-up and sales lead management at Guangzhou Junjia Lexus in Guangzhou, China. The deployment focused on Customer Engagement use cases across dealer service intake and sales pipeline workflows.
Toyota i-CROP was configured to provide dealer-level appointment scheduling, inspection intake coordination and structured service follow-up, with the vendor case story referencing SPM and SMB modules and module usage inferred for task orchestration and service process management. Functional workflows emphasized automated reservation handling, standardized inspection intake processes and consolidated sales lead tracking to create a single operational queue for front desk and service advisors.
The implementation was executed at the Guangzhou Junjia Lexus dealer site, operating within Toyota i-CROP as a centralized dealer system rather than multiple ad hoc touchpoints. Operational coverage stayed within dealer service and sales functions, aligning appointment, inspection and service task workflows under Toyota i-CROP to reduce handoffs and improve intake consistency.
Vendor case history reports inspection intake rising from about 50 percent to over 90 percent after the 2005 deployment, and service task time falling from about 60 minutes to about 26 minutes, reflecting measurable improvements in intake capture and service cycle efficiency documented by the vendor. Governance and process change centered on centralized reservation control and standardized follow-up procedures driven by Toyota i-CROP configuration at the dealer level.
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Toyota Kirloskar Auto Parts | Manufacturing | 500 | $40M | India | Toyota | Toyota i-CROP | Customer Engagement | 2012 | n/a |
In 2012, Toyota Kirloskar Auto Parts implemented Toyota i-CROP, the Integrated Customer Relationship Optimization Program, as its Customer Engagement application. The initial deployment focused on enabling dealer facing customer relations and spare parts workflows for dealers and third party distributors operating with Toyota Kirloskar in India. Toyota i-CROP was configured to provide core CRM capabilities including customer master records, case and complaint management, dealer portal access, and visibility into service and parts order status. The implementation incorporated specific supply chain logic to support open market distributors, enabling distributors to place parts orders, view status and ETA updates, receive invoices online, and access an online stock locator for parts inventory. The i-CROP deployment was integrated with the Dealer Management System and with Toyota parts supply chain systems, and aligned operationally with the Service Management Board to maintain end to end visibility between customer interactions and parts fulfillment. Operational coverage included dealer network users, distributor portals, and internal Toyota Kirloskar Motors personnel for planning and systems development. Governance for the program was managed through formal systems and application development practices, with detailed user requirements documentation, user acceptance trials, post deployment checks and gap analysis, and an application maintenance process for incident triage and assignment. Training and rollout were supported by subject matter experts who provided dealer onboarding, module level training across service, spare parts logistics and customer relations, and ongoing incident resolution and maintenance coordination.
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Automotive | 13500 | $2.5B | Thailand | Toyota | Toyota i-CROP | Customer Engagement | 2004 | n/a |
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Buyer Intent: Companies Evaluating Toyota i-CROP
- Eswari Global Metal Industries, a India based Manufacturing organization with 50 Employees
- Distribuciones Axa Colombia, a Colombia based Distribution company with 700 Employees
- Joy Ice Creams India, a India based Consumer Packaged Goods organization with 150 Employees
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