List of Transcom Call Center Service Customers
Transcom
Halsingegatan 40, 15th floor,
Stockholm, 113 43,
Sweden
Stockholm, 113 43,
Sweden
46 8 1208-0080
Professional Services
26389
$781M
Since 2010, our global team of researchers has been studying Transcom Call Center Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Transcom Call Center Service for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Transcom Call Center Service for Professional Services include: PayPal, a United States based Banking and Financial Services organisation with 24400 employees and revenues of $31.80 billion, TUI Group, a Germany based Leisure and Hospitality organisation with 57781 employees and revenues of $26.72 billion, Telefonica Germany, a Germany based Communications organisation with 7850 employees and revenues of $9.20 billion, Odido (formerly T-Mobile Netherlands), a Netherlands based Communications organisation with 2000 employees and revenues of $2.00 billion and many others.
Contact us if you need a completed and verified list of companies using Transcom Call Center Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Transcom Call Center Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Odido (formerly T-Mobile Netherlands) | Communications | 2000 | $2.0B | Netherlands | Transcom | Transcom Call Center Service | Professional Services | 2018 | n/a |
In 2018, Odido (formerly T-Mobile Netherlands) provisioned the Transcom Call Center Service as a Professional Services engagement to operate customer-facing support for T-Mobile Home products. The Transcom Call Center Service was structured to deliver inbound voice and assisted support for internet, television and fixed telephony, positioning Odido Professional Services to manage customer service and technical troubleshooting workflows for home connectivity subscribers.
The implementation emphasized core contact center capabilities typical of a Professional Services call operation, including structured call handling and escalation workflows, a centralized knowledge base for agents, trouble-ticket creation and closure processes, and performance monitoring tied to service KPIs. Agents were empowered to conduct conversations without strict scripts, resolving issues from billing inquiries to modem installation and intermittent internet drops, while relying on documented diagnostic and escalation procedures.
Operational architecture centered on a staffed site in Groningen adjacent to the Zernike campus, with a formal onboarding program and paid two week training for new hires to certify handling of T-Mobile Home scenarios. Workforce arrangements included a six month Transcom employment contract with probation, a path to permanent contracts contingent on performance, and conditional partial work from home after familiarization, reflecting a hybrid agent model within the Professional Services delivery.
Governance and workforce management incorporated the Binden & Boeien bonus program, KPI driven performance review, holiday pay at statutory rates, and local benefits such as travel allowance and a tax free bicycle plan after six months. The program tied hourly bonus increments to service quality and tenure, and training plus clear escalation governance supported consistent agent responses and operational quality standards.
Explicit employee-facing terms included a stated starting salary of €11.02 gross per hour, bonus schedules rising after six months with potential increases up to the stated maximum, reimbursed public transport for commutes over 10 kilometers, and a paid full time training period. The Transcom Call Center Service thus combined on-site and hybrid staffing, standardized support workflows, and KPI aligned compensation within Odido Professional Services customer support for T-Mobile Home.
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PayPal | Banking and Financial Services | 24400 | $31.8B | United States | Transcom | Transcom Call Center Service | Professional Services | 2009 | n/a |
In 2009, PayPal implemented Transcom Call Center Service in the Professional Services category to support customer service and contact-center operations. The engagement established third-party delivered multichannel contact handling for phone, chat, and email as core operational channels.
Transcom Call Center Service delivered conversational analytics support alongside live contact handling, enabling analytics-driven quality assurance and insights into customer experience drivers. Functional capabilities implemented included multichannel contact routing, agent-assisted interactions, and conversational analytics instrumentation to identify recontact drivers and sentiment trends.
Operational delivery was provided through Transcom Worldwide Tunisie S.A.R.L in Tunisia, covering PayPal customer support workflows and service desk operations. The setup operated as a managed services arrangement with analytics feedback loops integrated into service operations to inform agent coaching and contact handling protocols.
Outcomes reported by Transcom include improvements in Net Promoter Score and reductions in recontact rates, reflecting the combined impact of multichannel contact handling and conversational analytics. The PayPal Transcom Call Center Service Professional Services implementation targeted customer service quality and repeat-contact reduction through outsourced operations and analytics-enabled governance.
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Telefonica Germany | Communications | 7850 | $9.2B | Germany | Transcom | Transcom Call Center Service | Professional Services | 2021 | n/a |
In 2021, Telefonica Germany (O2) contracted Transcom to deliver the Transcom Call Center Service as a Professional Services engagement for its CRM and contact-centre customer service operations. The agreement transferred operations of the Essen and Berlin contact-centre sites to Transcom under a multi-year contract, with the transition executed mid-2021 to ensure continuity of service.
The implementation centers on outsourced CRM and contact-centre delivery, consolidating agent staffing and day-to-day customer service execution under Transcom’s operational model. Typical capabilities provisioned as part of the Transcom Call Center Service include contact routing and multichannel customer interaction handling, agent scheduling and flexibility controls, and quality and continuity processes aligned to contact-centre operations.
Operational coverage is explicitly the Essen and Berlin sites within Germany, with Transcom assuming operational management and workforce oversight for those locations. Contractual governance was established through a multi-year service agreement, and the handover included job preservation measures to retain existing staff while transferring operational responsibility.
Reported implementation outcomes included preserved jobs, improved operational flexibility, and maintained continuity of customer service in Germany, all delivered through the Transcom Call Center Service Professional Services arrangement.
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Leisure and Hospitality | 57781 | $26.7B | Germany | Transcom | Transcom Call Center Service | Professional Services | 2024 | n/a |
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Buyer Intent: Companies Evaluating Transcom Call Center Service
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Transcom Call Center Service. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Transcom Call Center Service for Professional Services include:
- General Conference of Seventh-day Adventists, a United States based Non Profit organization with 400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Transcom Call Center Service Coverage
Transcom Call Center Service is a Professional Services solution from Transcom.
Companies worldwide use Transcom Call Center Service, from small firms to large enterprises across 21+ industries.
Organizations such as PayPal, TUI Group, Telefonica Germany and Odido (formerly T-Mobile Netherlands) are recorded users of
Transcom Call Center Service for Professional Services.
Companies using Transcom Call Center Service are most concentrated in Banking and Financial Services, Leisure and Hospitality and Communications, with adoption spanning over 21 industries.
Companies using Transcom Call Center Service are most concentrated in United States, Germany and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Transcom Call Center Service across Americas, EMEA, and APAC.
Companies using Transcom Call Center Service range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 50%.
Customers of Transcom Call Center Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Transcom Call Center Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Professional Services.