List of TW Solutions Call Center Customers
Sao Paulo, 07022-010, SP,
Brazil
Since 2010, our global team of researchers has been studying TW Solutions Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TW Solutions Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TW Solutions Call Center for Call Center include: CNA Ingles Definitivo, a Brazil based Education organisation with 2300 employees and revenues of $200.0 million, EDP, a Brazil based Utilities organisation with 750 employees and revenues of $188.0 million, Anhanguera Educational, a Brazil based Education organisation with 25 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using TW Solutions Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TW Solutions Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anhanguera Educational | Education | 25 | $3M | Brazil | TW Solutions | TW Solutions Call Center | Call Center | 2019 | n/a |
In 2019, Anhanguera Educational deployed TW Solutions Call Center, a cloud Call Center platform supplied by TW Solutions for student services and admissions contact center operations in Brazil. The implementation focused on centralizing student-facing inquiries and admissions workflows within a cloud contact center architecture.
TW Solutions Call Center was configured to operate with supervisor dashboards, agent callback workflows and API integration endpoints, reflecting the vendor's standard Call Center capabilities. Configuration emphasized CRM oriented case creation and queue management for student service scenarios, aligning the application with customer-service processes. The platform used cloud hosted services to provide real time visibility into contacts and callback scheduling.
Integrations were implemented using the platform's API capability to connect contact events to CRM and student information systems, enabling automated ticket creation and callback orchestration. Operational coverage targeted admissions and student services teams across Brazil, with agent desktops and supervisory dashboards as primary touch points. The architecture supported centralized monitoring and programmatic handoffs between the Call Center and core student systems.
Governance workstreams standardized contact handling procedures and CRM workflows to align with the new platform, including scripted callback processes and dashboard driven performance monitoring. The project aimed to improve responsiveness and reduce costs through cloud consolidation and automation of common student service interactions.
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CNA Ingles Definitivo | Education | 2300 | $200M | Brazil | TW Solutions | TW Solutions Call Center | Call Center | 2019 | n/a |
In 2019, CNA Ingles Definitivo deployed TW Solutions Call Center to support inbound customer service and student support across Brazil, using a cloud-hosted Call Center environment with national 0800 numbers provisioned for voice contact. The TW Solutions Call Center implementation was positioned to operate as the institution’s SAC solution, handling front-line telephony intake and agent-facing dashboards for operational monitoring.
The deployment emphasized core Call Center capabilities, including URA voice menus for self-service routing, centralized call recording for quality assurance, and real-time and historical dashboards for supervisor visibility. Module usage aligns with SAC and call-center functionality identified on TW Solutions product listings, and configuration focused on IVR menu flows, queue handling, and agent state monitoring to support CRM and customer-service workflows.
Operational scope covered customer service and student support teams in Brazil, with cloud telephony and national 0800 termination to ensure reachability from across the country. The implementation concentrated on aligning contact handling with CRM and customer-service processes, enabling routed inbound interactions to follow standardized service and escalation paths.
Governance emphasized professionalization of support through standardized scripts, recorded interactions for QA reviews, and dashboard-driven KPI visibility to inform operations teams. The program aimed to professionalize support and improve KPI visibility without specific outcome metrics provided.
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EDP | Utilities | 750 | $188M | Brazil | TW Solutions | TW Solutions Call Center | Call Center | 2019 | n/a |
In 2019, EDP implemented TW Solutions Call Center, deploying a cloud Call Center solution in Brazil to handle customer service and billing inquiries for its CRM and customer-service operations. The TW Solutions Call Center was provisioned as a SAC call center environment focused on inbound contact management and billing inquiry workflows.
The deployment included intelligent IVR for automated routing, call recording for compliance and quality assurance, and real-time KPI dashboards to surface service metrics. The implementation was scoped to Brazil customer-service operations and the Call Center category functionality centralized contact handling, monitoring, and operational reporting with the stated aim of improving operational metrics and customer experience.
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Buyer Intent: Companies Evaluating TW Solutions Call Center
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