List of UseResponse Customers
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Since 2010, our global team of researchers has been studying UseResponse customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UseResponse for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UseResponse for Customer Support include: Chamber of Commerce and Industry of Western Australia, a Australia based Non Profit organisation with 350 employees and revenues of $50.0 million, Netomnia, a United Kingdom based Communications organisation with 200 employees and revenues of $30.0 million, YouFibre, a United Kingdom based Professional Services organisation with 203 employees and revenues of $12.0 million, Nextens, a Netherlands based Professional Services organisation with 83 employees and revenues of $10.0 million, Glengarry Wines, a New Zealand based Retail organisation with 60 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using UseResponse, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UseResponse customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Autogarage Crm India | Automotive | 10 | $1M | India | UseResponse | UseResponse | Customer Support | 2024 | n/a |
In 2024, Autogarage Crm India deployed UseResponse on their website. Autogarage Crm India implemented UseResponse as its Customer Support application to centralize customer inquiries and front-line support for its automotive services, with the UseResponse instance surfaced on https://www.autogaragecrm.biz/ as a web-embedded support portal and widget.
The deployment for a 10-employee company implies a configuration focused on web-facing ticket intake, knowledge base self-service, and user feedback workflows, consistent with typical UseResponse capabilities in the Customer Support category. Operational coverage is centered on customer service and sales-support workflows for the small internal team, with centralized administration for agent queues and response routing, and lightweight governance to manage support SLAs and content authoring for the public help resources.
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Bluesky Synergy | Professional Services | 10 | $1M | United States | UseResponse | UseResponse | Customer Support | 2020 | n/a |
In 2020, Bluesky Synergy implemented UseResponse for Customer Support. The company deployed UseResponse as a web-embedded, hosted customer support portal on its public website, using UseResponse to centralize incoming client inquiries and deliver self-service resources for its Professional Services clients. UseResponse is used to provide a public-facing knowledge base and intake point for support requests, and the UseResponse implementation is positioned as the primary channel for client engagement and issue capture. Configuration emphasized standard Customer Support capabilities including a searchable knowledge base, ticketing workflow, community feedback channels, and web forms that convert inquiries into tracked support tickets, with operational scope limited to the customer-facing support function and governance focused on centralized support intake and ticket lifecycle management appropriate for a small services firm.
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Chamber of Commerce and Industry of Western Australia | Non Profit | 350 | $50M | Australia | UseResponse | UseResponse | Customer Support | 2021 | n/a |
In 2021, the Chamber of Commerce and Industry of Western Australia implemented UseResponse as its Customer Support solution on its website. UseResponse was deployed to deliver web-facing member support and to centralize inquiry intake from the public site, routing member questions into internal support queues and the application’s built-in case management interface.
Configuration emphasis included helpdesk ticket management, a searchable knowledge base, and community feedback channels within UseResponse, with role-based access for support agents and administrators to manage content and triage. Operational coverage targeted member services and external communications across the Chamber’s Western Australia remit, and governance shifted toward centralized ticket triage and knowledge governance to align member service workflows with the web-first Customer Support platform.
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Glengarry Wines | Retail | 60 | $6M | New Zealand | UseResponse | UseResponse | Customer Support | 2020 | n/a |
In 2020, Glengarry Wines implemented UseResponse as its Customer Support solution and embedded the UseResponse experience directly on its website. UseResponse serves as the retailer's on-site channel for capturing customer inquiries and feedback, supporting publicly visible knowledge base content alongside private helpdesk ticketing flows consistent with Customer Support platforms. This places UseResponse at the center of Glengarry Wines Customer Support operations for the New Zealand retailer.
The deployment followed a lightweight web-embedded SaaS pattern, with UseResponse configured to operate within storefront pages and to present structured categories, response templates, and role-based access for internal staff. Functional modules implemented include knowledge base publishing, ticket creation and routing, and user feedback collection, aligned to online customer service and retail support workflows. Governance focused on configuring categories, workflows, and content publishing rules inside UseResponse to manage customer queries and formalize support agent responsibilities.
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Maineline Computer Systems | Distribution | 17 | $2M | United States | UseResponse | UseResponse | Customer Support | 2021 | n/a |
In 2021, Maineline Computer Systems deployed UseResponse as its Customer Support application. The deployment is customer-facing and embedded on the company website, indicating a web-hosted UseResponse implementation acting as the primary support channel for a 17-employee distribution firm.
The UseResponse implementation centers on core Customer Support capabilities typical of the category, including ticketing and a knowledge base, a feedback and community portal, and a self-service help center. Configuration work focused on ticket routing and triage, response templates, categorization and tagging, and publishing structured knowledge articles to the web-hosted portal, aligning support workflows with ongoing customer inquiries.
Operational coverage is centered on the customer support function and service operations, with the website-embedded UseResponse instance serving external customers and front-line support staff. Governance emphasis is on ownership of knowledge base content, ticket lifecycle management and standardized triage and escalation workflows, implemented through UseResponse configuration and site-embedded routing rather than on-premises infrastructure.
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Communications | 200 | $30M | United Kingdom | UseResponse | UseResponse | Customer Support | 2023 | n/a |
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Professional Services | 83 | $10M | Netherlands | UseResponse | UseResponse | Customer Support | 2020 | n/a |
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Professional Services | 21 | $3M | Singapore | UseResponse | UseResponse | Customer Support | 2020 | n/a |
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Professional Services | 15 | $1M | United States | UseResponse | UseResponse | Customer Support | 2021 | n/a |
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Professional Services | 10 | $1M | United States | UseResponse | UseResponse | Customer Support | 2013 | n/a |
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Buyer Intent: Companies Evaluating UseResponse
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