List of UserGuiding Customers
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Since 2010, our global team of researchers has been studying UserGuiding customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UserGuiding for Digital Adoption from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UserGuiding for Digital Adoption include: VSP Global, a United States based Insurance organisation with 4149 employees and revenues of $1.30 billion, RBTX by igus, a Germany based Manufacturing organisation with 4500 employees and revenues of $1.06 billion, Milestone AV Technologies, a United States based Manufacturing organisation with 842 employees and revenues of $329.0 million, Eventbrite, a United States based Media organisation with 748 employees and revenues of $325.0 million, Ram Transport South Africa, a South Africa based Transportation organisation with 2800 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using UserGuiding, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UserGuiding customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alinea | Retail | 100 | $10M | France | UserGuiding | UserGuiding | Digital Adoption | 2023 | n/a |
In 2023, Alinea deployed UserGuiding on its website. Alinea implemented UserGuiding as a Digital Adoption application to instrument the customer-facing ecommerce site, delivering guided product tours, contextual tooltips, and onboarding flows to support customer self-service and conversion.
The implementation uses client-side embedding of UserGuiding code with content and behavior managed through the UserGuiding console, leveraging built-in authoring, segmentation, and analytics capabilities. Operational ownership is with digital commerce and marketing functions, which centrally manage guidance content, rollout cadence, and page level targeting across product detail pages and checkout flows, supported by iterative content releases and segmented user targeting for governance.
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Arquivar | Professional Services | 40 | $5M | Brazil | UserGuiding | UserGuiding | Digital Adoption | 2022 | n/a |
In 2022, Arquivar deployed UserGuiding on its website. Arquivar implemented UserGuiding as a Digital Adoption solution to deliver on-site user onboarding, contextual guidance, and self-service flows for visitors and customers on its public web properties. The deployment followed a web-first architecture, embedding the UserGuiding JavaScript snippet into site pages to surface guidance without backend reengineering, consistent with common Digital Adoption rollout patterns for customer-facing websites.
Configuration centered on interactive product tours, contextual tooltips, checklist sequences, and in-app messages, leveraging UserGuiding capabilities for flow orchestration and behavioral segmentation. Operational ownership was aligned to customer-facing teams such as marketing and support for authoring and iterating guides, with lightweight governance for content versioning and publishing cadence. The implementation was scoped to the website environment and executed without specified external system integrations.
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ATOM Group | Distribution | 300 | $35M | Australia | UserGuiding | UserGuiding | Digital Adoption | 2024 | n/a |
In 2024, ATOM Group deployed UserGuiding on its public website. ATOM Group implemented UserGuiding, a Digital Adoption application, to instrument website-based customer onboarding, guided product exploration, and self-service support at the point of digital engagement.
The implementation centers on web-facing Digital Adoption modules such as interactive walkthroughs, contextual tooltips, guided tours, and checklist onboarding workflows, with event-level analytics configured to monitor guide engagement and completion. Configuration emphasized page-level targeting and user segmentation for staged rollouts, with content ownership and governance aligned to product and customer success teams to manage guide authoring, versioning, and lifecycle across the site.
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Autorola | Communications | 10 | $11M | Poland | UserGuiding | UserGuiding | Digital Adoption | 2022 | n/a |
In 2022 Autorola implemented UserGuiding as a Digital Adoption solution on its website. The deployment focused on visitor and customer onboarding flows embedded in site pages, enabling guided walkthroughs and contextual help for web users. Autorola is a small communications firm with 10 employees, the site level deployment aligns with a compact operational footprint.
Configuration centered on in app guides, step by step tours, and hotspot tooltips, consistent with standard Digital Adoption capabilities. The UserGuiding implementation was managed at site level, with non technical editors configuring guides, content segmentation for user cohorts, and simple rule based triggers for display. Built in analytics and event tracking within UserGuiding provided feedback loops for iterating guide content and measuring feature engagement on the website.
Operational ownership rested with marketing and customer success teams who controlled guide templates and the release cadence for the website. Implementation scope remained limited to autorola.pl web properties, delivering a lightweight, web embedded adoption layer rather than cross application orchestration. Autorola UserGuiding Digital Adoption relationship centers on website user onboarding and self service, aligning application choice to a narrow but critical customer experience function.
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Autorola Spain | Automotive | 22 | $3M | Spain | UserGuiding | UserGuiding | Digital Adoption | 2022 | n/a |
In 2022, Autorola Spain deployed UserGuiding to its public website to introduce guided customer experiences and in‑page onboarding flows. Autorola Spain uses UserGuiding, a Digital Adoption application, to support customer onboarding and self‑service on its site, aligning the platform to the company’s customer-facing web workflows.
The implementation centers on a client-side embed of the UserGuiding widget across key pages, configured to deliver interactive walkthroughs, contextual tooltips, modals, and checklist sequences. Configuration work emphasized segmentation and trigger rules to present tours at defined entry points such as vehicle listings, account login, and buyer journey stages, and the UserGuiding console was used to author and version content.
Operational ownership resides with marketing and customer success functions, which manage content, maintain tour cadence, and coordinate staged rollouts through the UserGuiding administration interface. Governance focused on change control for tour content and routine reviews to keep guidance aligned with catalog and support processes, keeping the scope limited to web-based customer adoption rather than internal HR or back-office training.
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Professional Services | 10 | $2M | Indonesia | UserGuiding | UserGuiding | Digital Adoption | 2022 | n/a |
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Professional Services | 70 | $7M | New Zealand | UserGuiding | UserGuiding | Digital Adoption | 2023 | n/a |
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Education | 10 | $2M | Singapore | UserGuiding | UserGuiding | Digital Adoption | 2022 | n/a |
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Professional Services | 40 | $5M | United States | UserGuiding | UserGuiding | Digital Adoption | 2022 | n/a |
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Professional Services | 40 | $4M | South Korea | UserGuiding | UserGuiding | Digital Adoption | 2023 | n/a |
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Buyer Intent: Companies Evaluating UserGuiding
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