List of USU IT Service Management Customers
USU Software
Spitalhof,
Möglingen, 71696,
Germany
Möglingen, 71696,
Germany
49 7141 4867 0
Professional Services
746
$130M
Since 2010, our global team of researchers has been studying USU IT Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased USU IT Service Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using USU IT Service Management for Incident Management include: Mainova AG, a Germany based Professional Services organisation with 3113 employees and revenues of $7.66 billion, Jungheinrich, a Germany based Manufacturing organisation with 21062 employees and revenues of $5.93 billion, Deutsche WertpapierService Bank, a Germany based Banking and Financial Services organisation with 1240 employees and revenues of $400.0 million, EWERK GROUP SERVICES GmbH, a Germany based Professional Services organisation with 200 employees and revenues of $30.0 million, Common Sense Consulting GmbH, a Germany based Professional Services organisation with 70 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using USU IT Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The USU IT Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Common Sense Consulting GmbH | Professional Services | 70 | $8M | Germany | USU Solutions | USU IT Service Management | Incident Management | 2020 | n/a |
In 2020 Common Sense Consulting GmbH implemented USU IT Service Management to consolidate and standardize its IT and contract operations. The USU IT Service Management deployment was chosen because the platform provided built-in components for IT asset management, contract management and Incident Management, and because of its strong integrability and customization capabilities.
The implementation focused on activating the vendor modules for IT asset lifecycle management, contract lifecycle management and incident ticketing. Configuration work emphasized structured incident categorization, assignment and escalation workflows consistent with Incident Management practices, alongside asset discovery and contract metadata to support cross-functional traceability.
The platform was provisioned as a centralized system of record to unify asset, contract and incident data, and it was integrated with existing financial and contract processing workflows to address the firm’s operational visibility challenges. Integrability and customization were used to align USU IT Service Management with the consultancy’s data procedures and to allow role-based process controls across teams.
Governance and rollout targeted IT operations, finance and contract management functions, establishing standardized workflows, permission models and configuration governance to maintain secure handling of processes. Implementation narratives emphasize the platform’s configurability and integrability as core enablers for reducing process complexity and improving oversight in those business functions.
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Deutsche WertpapierService Bank | Banking and Financial Services | 1240 | $400M | Germany | USU Solutions | USU IT Service Management | Incident Management | 2023 | n/a |
In 2023, Deutsche WertpapierService Bank implemented USU IT Service Management to strengthen internal IT operations and future-proof service quality for its role supporting more than 1,000 institutions across the German banking sector. The deployment targets core IT service workflows within the bank and explicitly positions the USU IT Service Management application to improve efficiency and transparency in configuration and IT asset management, while ensuring compliance with regulatory requirements.
The USU IT Service Management solution is operated as a SaaS deployment in the Deutsche Telekom cloud, chosen for its data protection and security posture. Implementation prioritized a powerful Configuration Management Database as the architectural foundation, enabling downstream ITSM disciplines including change management, release management, and Incident Management, and allowing optional modules for knowledge management and IT self-service to be integrated into the operational stack.
Operational scope centers on IT and operations governance, with the bank’s Head of IT and Operations Governance highlighting enhancements in efficiency and transparency and the need to meet stringent banking regulation. The solution’s configuration management and IT asset management capabilities are central to the rollout, providing a single source of truth to support incident response and service continuity in regulated environments.
Vendor statements emphasize that USU Service Management provides deep integration capabilities and functionality tailored to banking regulatory and security requirements, supporting the bank’s objective to standardize ITSM workflows and extend service management discipline coverage. Governance changes focus on embedding the CMDB and formalizing processes across change, release, and incident workflows to align with compliance controls and operational oversight.
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EWERK GROUP SERVICES GmbH | Professional Services | 200 | $30M | Germany | USU Solutions | USU IT Service Management | Incident Management | 2019 | n/a |
In 2019, EWERK GROUP SERVICES GmbH implemented USU IT Service Management as an xRM platform to consolidate customer centric services. The deployment targeted Incident Management and established core incident, problem and change management processes as the first stage of the program.
The initial implementation configured incident, problem and change management modules and then extended into additional ITSM disciplines in successive waves. EWERK applied the xRM method to model business processes around the customer, emphasizing the integration of service instances with project, contract and product data.
EWERK’s internal team developed a CRM solution built on USU IT Service Management within a few weeks after intensive coaching by USU Solutions, creating an integrated system to represent value streams and control them dynamically. During design, conventional ERP systems such as SAP were evaluated and found unsuitable because they lacked the required flexibility and connections to a portfolio of products and service instances.
Governance work focused on systematically engineering customer relationship processes to pool disparate data sets and map all operational dimensions in a single system. The implementation oriented IT service delivery, portfolio visibility and contract and project management toward a unified, customer centric operational model.
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Jungheinrich | Manufacturing | 21062 | $5.9B | Germany | USU Solutions | USU IT Service Management | Incident Management | 2019 | n/a |
In 2019, Jungheinrich implemented USU IT Service Management for Incident Management. The deployment centralized one service tool to support numerous support groups, establishing a single ticketing platform for reporting and rectifying faults and for inquiries related to the IT infrastructure.
USU IT Service Management was configured as a ticket system and an IT self-service portal. Asset and service request management processes were implemented and integrated into the overall solution to accelerate installation and approval processes, and an IT shop for key and end users was introduced as an important milestone.
The solution was rolled out nationally first and extended to international sites within six months. All service units at Jungheinrich process inquiries in the same structured way, and USU IT Service Management was subsequently introduced in other support divisions such as technical customer services.
Ticket routing was a particular challenge, so a ticket workflow was created and implemented in USU IT Service Management to allow tickets generated by telephone calls, emails, web forms or event reports to be automatically assigned to the responsible support groups. The implemented workflow standardized intake and assignment across channels and support groups, aligning operational intake with Incident Management processes.
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Mainova AG | Professional Services | 3113 | $7.7B | Germany | USU Solutions | USU IT Service Management | Incident Management | 2020 | n/a |
In 2020, Mainova AG deployed USU IT Service Management to centralize Incident Management and a broader suite of IT service management capabilities. The initiative responded to a requirement for a professional, individually configurable ITSM solution that could be operated as SaaS and support holistic, transparent and largely automated IT service processes. The implementation emphasized effective asset management as a foundation for a comprehensive shop system to accelerate IT service delivery and support additional ITSM disciplines over the medium term.
USU IT Service Management was configured iteratively to depict IT processes defined in the project functional specification, with the primary modules including incident management, a service catalog, a configuration management database CMDB, and asset management. The service shop was instrumented to manage the provisioning of standard service offerings through end to end workflows and incorporated integrated license and approval checks to enforce governance and service entitlement. The deployment included automation of ticket and service request routing, catalog driven fulfillment, and workflow orchestration aligned to IT operations and service desk teams.
The implementation included a named integration to the Flowster automation platform to execute automated workflows and to accelerate fulfillment across the catalog and incident processes. Operational coverage targeted transparent handling of tickets and service requests across Mainova AG IT, supporting tens of thousands of orders or tickets and over 1,800 distinct service offerings in the service shop. USU IT Service Management was operated as a SaaS delivery model to meet Mainova operational requirements.
Process governance was restructured around the standardized service shop and CMDB driven fulfillment, with approvals and license checks embedded in workflow gates to reduce manual handoffs. Change control and reporting were consolidated within the USU IT Service Management environment to provide a single source of truth for service performance and entitlement. The rollout followed an iterative depiction of IT processes from the functional specification into the platform, enabling staged adoption across IT operations and service desk functions.
As reported, the standardized and automated service shop became a central component for increasing ITSM performance, scalability and operational growth. The integrated license and approval checks and the expanded shop catalog were stated to dramatically reduce processing times for tens of thousands of orders or tickets and to provide sophisticated analysis and reporting for management. The project emphasized incident management, service catalog and CMDB alignment to improve transparency and automation of IT service processes.
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FAQ - APPS RUN THE WORLD USU IT Service Management Coverage
USU IT Service Management is a Incident Management solution from USU Solutions.
Companies worldwide use USU IT Service Management, from small firms to large enterprises across 21+ industries.
Organizations such as Mainova AG, Jungheinrich, Deutsche WertpapierService Bank, EWERK GROUP SERVICES GmbH and Common Sense Consulting GmbH are recorded users of
USU IT Service Management for Incident Management.
Companies using USU IT Service Management are most concentrated in Professional Services, Manufacturing and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using USU IT Service Management are most concentrated in Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of USU IT Service Management across Americas, EMEA, and APAC.
Companies using USU IT Service Management range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 20%.
Customers of USU IT Service Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified USU IT Service Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.