List of USU IT Service Management Customers
Möglingen, 71696,
Germany
Since 2010, our global team of researchers has been studying USU IT Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased USU IT Service Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using USU IT Service Management for Incident Management include: Mainova AG, a Germany based Professional Services organisation with 3113 employees and revenues of $7.66 billion, Jungheinrich, a Germany based Manufacturing organisation with 21062 employees and revenues of $5.93 billion, Deutsche WertpapierService Bank, a Germany based Banking and Financial Services organisation with 1240 employees and revenues of $400.0 million, EWERK GROUP SERVICES GmbH, a Germany based Professional Services organisation with 200 employees and revenues of $30.0 million, Common Sense Consulting GmbH, a Germany based Professional Services organisation with 70 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using USU IT Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The USU IT Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Common Sense Consulting GmbH | Professional Services | 70 | $8M | Germany | USU Solutions | USU IT Service Management | Incident Management | 2020 | n/a |
In 2020 Common Sense Consulting GmbH implemented USU IT Service Management to consolidate and standardize its IT and contract operations. The USU IT Service Management deployment was chosen because the platform provided built-in components for IT asset management, contract management and Incident Management, and because of its strong integrability and customization capabilities.
The implementation focused on activating the vendor modules for IT asset lifecycle management, contract lifecycle management and incident ticketing. Configuration work emphasized structured incident categorization, assignment and escalation workflows consistent with Incident Management practices, alongside asset discovery and contract metadata to support cross-functional traceability.
The platform was provisioned as a centralized system of record to unify asset, contract and incident data, and it was integrated with existing financial and contract processing workflows to address the firm’s operational visibility challenges. Integrability and customization were used to align USU IT Service Management with the consultancy’s data procedures and to allow role-based process controls across teams.
Governance and rollout targeted IT operations, finance and contract management functions, establishing standardized workflows, permission models and configuration governance to maintain secure handling of processes. Implementation narratives emphasize the platform’s configurability and integrability as core enablers for reducing process complexity and improving oversight in those business functions.
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Deutsche WertpapierService Bank | Banking and Financial Services | 1240 | $400M | Germany | USU Solutions | USU IT Service Management | Incident Management | 2023 | n/a |
In 2023, Deutsche WertpapierService Bank implemented USU IT Service Management to strengthen internal IT operations and future-proof service quality for its role supporting more than 1,000 institutions across the German banking sector. The deployment targets core IT service workflows within the bank and explicitly positions the USU IT Service Management application to improve efficiency and transparency in configuration and IT asset management, while ensuring compliance with regulatory requirements.
The USU IT Service Management solution is operated as a SaaS deployment in the Deutsche Telekom cloud, chosen for its data protection and security posture. Implementation prioritized a powerful Configuration Management Database as the architectural foundation, enabling downstream ITSM disciplines including change management, release management, and Incident Management, and allowing optional modules for knowledge management and IT self-service to be integrated into the operational stack.
Operational scope centers on IT and operations governance, with the bank’s Head of IT and Operations Governance highlighting enhancements in efficiency and transparency and the need to meet stringent banking regulation. The solution’s configuration management and IT asset management capabilities are central to the rollout, providing a single source of truth to support incident response and service continuity in regulated environments.
Vendor statements emphasize that USU Service Management provides deep integration capabilities and functionality tailored to banking regulatory and security requirements, supporting the bank’s objective to standardize ITSM workflows and extend service management discipline coverage. Governance changes focus on embedding the CMDB and formalizing processes across change, release, and incident workflows to align with compliance controls and operational oversight.
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EWERK GROUP SERVICES GmbH | Professional Services | 200 | $30M | Germany | USU Solutions | USU IT Service Management | Incident Management | 2019 | n/a |
In 2019, EWERK GROUP SERVICES GmbH implemented USU IT Service Management as an xRM platform to consolidate customer centric services. The deployment targeted Incident Management and established core incident, problem and change management processes as the first stage of the program.
The initial implementation configured incident, problem and change management modules and then extended into additional ITSM disciplines in successive waves. EWERK applied the xRM method to model business processes around the customer, emphasizing the integration of service instances with project, contract and product data.
EWERK’s internal team developed a CRM solution built on USU IT Service Management within a few weeks after intensive coaching by USU Solutions, creating an integrated system to represent value streams and control them dynamically. During design, conventional ERP systems such as SAP were evaluated and found unsuitable because they lacked the required flexibility and connections to a portfolio of products and service instances.
Governance work focused on systematically engineering customer relationship processes to pool disparate data sets and map all operational dimensions in a single system. The implementation oriented IT service delivery, portfolio visibility and contract and project management toward a unified, customer centric operational model.
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Manufacturing | 21062 | $5.9B | Germany | USU Solutions | USU IT Service Management | Incident Management | 2019 | n/a |
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Professional Services | 3113 | $7.7B | Germany | USU Solutions | USU IT Service Management | Incident Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating USU IT Service Management
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