List of Valsoft Vocantas Customers
Valsoft Corporation
7405 Rte Transcanadienne Suite 100,
Montreal, H4T 1Z2, QC,
Canada
Montreal, H4T 1Z2, QC,
Canada
1 514-316-7647
Banking and Financial Services
3000
$750M
Since 2010, our global team of researchers has been studying Valsoft Vocantas customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Valsoft Vocantas for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Valsoft Vocantas for Workforce Scheduling include: Niagara Health, a Canada based Healthcare organisation with 4800 employees and revenues of $550.0 million, Region of Waterloo, a Canada based Government organisation with 3500 employees and revenues of $450.0 million, Quinte Health Care (QHC), a Canada based Healthcare organisation with 2600 employees and revenues of $232.0 million and many others.
Contact us if you need a completed and verified list of companies using Valsoft Vocantas, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Niagara Health | Healthcare | 4800 | $550M | Canada | Valsoft Corporation | Valsoft Vocantas | Workforce Scheduling | 2021 | n/a |
In 2021, Niagara Health implemented Valsoft Vocantas as its Workforce Scheduling solution across its multi-site regional health system in Ontario, Canada. The deployment targeted staffing operations supporting roughly 4,800 employees, including 600 physicians, 850 volunteers and approximately 3,800 nursing staff who were the primary recipients of automated shift callouts.
The implementation centered on Valsoft Vocantas Automated Shift Fill and was configured to automate outbound callouts, provide SMS text messaging and an employee bidding portal, and deliver reporting and auditing capabilities. Niagara Health configured custom manager reports and a chief scheduling officer view to surface who received offers and who accepted shifts. The organization is also planning rollout of the ASF Planner feature to consolidate multiple callouts into a single portal-driven list of available shifts.
Valsoft Vocantas was integrated with the organizations Kronos human capital management system, enabling schedulers to continue performing due diligence in Kronos before awarding shifts while Automated Shift Fill handled the high-volume outreach. The solution supports multiple communication channels including automated voice and SMS, which reduced missed callouts under the prior manual telephone process and addressed grievances tied to missed notifications.
Governance and rollout were structured around departmental pilot samples before go-live, reducing support calls and allowing early feedback to be incorporated. Niagara Health worked with the vendor to add extra shift windows and reporting functionality in response to user feedback, and Vocantas provided responsive support during the engagement. Outcomes reported by internal stakeholders include a significant increase in the number of shift callouts per scheduler per month, improved scheduler capacity that allowed resources to be redirected to higher-value tasks, and cost savings realized through automation and reduced manual effort.
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Quinte Health Care (QHC) | Healthcare | 2600 | $232M | Canada | Valsoft Corporation | Valsoft Vocantas | Workforce Scheduling | 2021 | n/a |
In 2021, Quinte Health Care implemented Valsoft Vocantas to automate shift fill across its integrated four hospital system and its centralized scheduling operations. The deployment targeted Workforce Scheduling workflows used by the scheduling department and frontline units, supporting a workforce of approximately 2,600 employees across acute, ambulatory, rehabilitation, and community mental health services.
The implementation centered on the Automated Shift Fill module, ASF, inside the Vocantas Communicate platform, configured to execute two way interactive communications to contact qualified staff. Valsoft Vocantas ASF was configured to present shift offers via multiple channels, including SMS, IVR phone calls, email, an app, and an online portal, and to recommend candidate lists or automatically award winners based on scheduling procedures and union rules. The ASF configuration captured timestamped activities and produced callout reports to support operational review and auditability.
Operational coverage focused on scheduling productivity and shift allocation, enabling schedulers to manage multiple concurrent callouts and to address future shift needs days in advance rather than relying on immediate overtime offers. The solution enforced bargaining unit eligibility and scheduling procedures during automated callouts, preserving rule compliance while reducing manual phone outreach. Real time visibility into workforce response and award status was instituted to allow rapid adjustments to staffing across units.
Process and governance changes formalized automated callout workflows, introduced audit trails for dispute resolution, and shifted scheduler responsibilities from manual outreach to oversight and decisioning of recommended candidates. The implementation emphasized adherence to union rules in system rulesets and used ASF reporting for post event review and grievance management. Change management centered on giving staff configurable notification preferences to improve acceptance of automated shift offers.
Quinte Health Care reported explicit operational outcomes tied to the ASF deployment, including a stated significant return on investment and the ability to increase daily callouts from single digit volumes to the scale reported in internal examples. The organization noted reduced reliance on overtime, more shifts filled at straight time, improved employee satisfaction and retention, and lower grievance exposure as direct results of using Valsoft Vocantas for Workforce Scheduling.
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Region of Waterloo | Government | 3500 | $450M | Canada | Valsoft Corporation | Valsoft Vocantas | Workforce Scheduling | 2022 | n/a |
In 2022, the Region of Waterloo deployed Valsoft Vocantas to automate shift fill operations for paramedic services within the Workforce Scheduling category. Valsoft Vocantas runs Vocantas Automated Shift Callout across the scheduling office and the central deployment station to manage open-shift offers for primary care and advanced care paramedics and fleet services staff.
The implementation centered on the Vocantas Automated Shift Callout module, providing interactive outbound notifications via text, voice and email, and an upcoming Employee Portal for end-user preference management. Schedulers retained control through intelligent scheduling features, the ability to stop automated notifications and revert to manual callouts, manual editing of callout lists and award control, and timestamped activity for auditing. Real-time reporting and exportable interaction logs were configured to support day-to-day scheduling operations and compliance with collective agreement rules.
Architecturally the service was delivered from a Canadian-only cloud environment, leveraging an exclusive Canadian SMS gateway partner to align with federal privacy expectations. The Valsoft Vocantas deployment was integrated with the Region’s existing scheduling software where required, while also supporting a standalone configuration. The system was provisioned for 24/7 operation to meet continuous scheduling demands.
Governance and workflow changes focused on shifting routine outreach from manual dialing to automated callout workflows, while preserving scheduler oversight and audit trails. Employees were enabled to manage contact preferences and bid on shifts through the secure web portal, and schedulers retained rollback controls and direct award capabilities. Deployment planning emphasized an on-time go-live and iterative feature rollout, beginning with paramedic services and planning extension to other 24/7 operations.
Documented benefits included elimination of manual shift calling, real-time interactive response capture for reporting and auditing, configurable call display to identify the organization, and explicit features intended to reduce overtime costs and grievances by distributing shifts according to the collective agreement. The Region of Waterloo also planned to expand Valsoft Vocantas to additional 24/7 sites including its long-term-care facility to scale automated callout efficiencies.
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FAQ - APPS RUN THE WORLD Valsoft Vocantas Coverage
Valsoft Vocantas is a Workforce Scheduling solution from Valsoft Corporation.
Companies worldwide use Valsoft Vocantas, from small firms to large enterprises across 21+ industries.
Organizations such as Niagara Health, Region of Waterloo and Quinte Health Care (QHC) are recorded users of
Valsoft Vocantas for Workforce Scheduling.
Companies using Valsoft Vocantas are most concentrated in Healthcare and Government, with adoption spanning over 21 industries.
Companies using Valsoft Vocantas are most concentrated in Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Valsoft Vocantas across Americas, EMEA, and APAC.
Companies using Valsoft Vocantas range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.
Customers of Valsoft Vocantas include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Valsoft Vocantas customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Scheduling.