List of Viafoura Community Chat Customers
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Since 2010, our global team of researchers has been studying Viafoura Community Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Viafoura Community Chat for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Viafoura Community Chat for Community Management include: Reach, a United Kingdom based Media organisation with 3566 employees and revenues of $734.0 million, CBC/Radio-Canada, a Canada based Media organisation with 7000 employees and revenues of $357.0 million, Graham Media Group, a United States based Media organisation with 380 employees and revenues of $215.0 million, Pelmorex, a Canada based Media organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Viafoura Community Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CBC/Radio-Canada | Media | 7000 | $357M | Canada | Viafoura | Viafoura Community Chat | Community Management | 2016 | n/a |
In 2016, CBC/Radio-Canada implemented Viafoura Community Chat to increase on site interactions around their editorial content and improve the quality of online discussions. Viafoura Community Chat was deployed as a Community Management solution focused on strengthening audience engagement and moderating public conversations on CBC/Radio-Canada digital properties.
The deployment emphasized civility controls and identity verification workflows, using Viafoura’s email verification, display name enforcement, avatar moderation, and user muting capabilities to shape user behavior. Configuration work centered on moderation rules, display name policies, and moderator queues that aligned platform behavior with CBC community standards while enabling scalable comment and conversation management.
Operational ownership rested with content and audience teams who integrated moderation processes into editorial workflows and reviewer responsibilities. CBC/Radio-Canada reported that the Viafoura Community Chat implementation produced a more civil user experience in line with their standards, and they report a significant increase in engagement, attention time, retention, and loyalty.
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Graham Media Group | Media | 380 | $215M | United States | Viafoura | Viafoura Community Chat | Community Management | 2018 | n/a |
Graham Media Group implemented Viafoura Community Chat in 2018 on its ClickOnDetroit digital property to expand audience interaction and moderation capabilities within its newsroom and audience engagement teams. The deployment centered on the Viafoura Community Chat product as part of the broader Viafoura Community Building Suite, and the narrative explicitly links the implementation to the Community Management category.
The implementation delivered community building and moderation functionality including real time chat and threaded engagement features, moderation workflows and tools to surface and manage user generated content, and audience identity and profile controls consistent with Community Management platforms. Configuration focused on site level embedding for ClickOnDetroit with moderation solution tooling provisioned for editorial and community operations to manage comment lifecycles and enforce content policies.
Operational governance established editorial moderation processes and workflow ownership by audience and newsroom teams, enabling coordinated escalation and content review procedures. The case notes that the Viafoura Community Building Suite and moderation solutions improved user experience on ClickOnDetroit, positioning Viafoura Community Chat as the focal Community Management application for Graham Media Group.
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Pelmorex | Media | 500 | $100M | Canada | Viafoura | Viafoura Community Chat | Community Management | 2018 | n/a |
In 2018 Pelmorex implemented Viafoura Community Chat as part of a Community Management initiative to encourage commentary, increase participation and to elevate community standards across its consumer-facing sites. The Viafoura Community Chat deployment was positioned to unify real time interaction and personalization features directly on Pelmorex web properties, linking comment threads to editorial content and weather alert workflows.
The implementation included core modules from Viafoura’s Community Building Suite, notably Conversations for real time comments to increase interactions among users, authors and content. Intelligent Auto Moderation was configured to automatically detect and remove spam, foul language and online harassment, while Community Moderation provided role based tools for moderators to ban users temporarily, and for users to mute others, flag content and register dislikes. User Profiles enabled registered users to create onsite identities and connect with other community members around topic interests.
Personalized News Feed functionality was implemented to deliver tailored weather alerts and breaking news updates alongside subscription to comment threads, integrating content personalization with community signals. Audience Insights was deployed to display the impact of onsite engagement on key metrics, surfacing engagement data to editorial and product stakeholders to inform content and moderation priorities. The Community Management solution therefore covered both front end engagement and backend reporting capabilities across Pelmorex sites.
Governance and operational processes were adjusted to incorporate automated moderation plus human moderator workflows, with explicit user reporting and muting controls embedded in the user experience. The configuration centralized comment moderation and user identity features so editorial teams, community moderators and product owners could manage content standards and thread subscriptions from a consistent interface.
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Media | 3566 | $734M | United Kingdom | Viafoura | Viafoura Community Chat | Community Management | 2020 | n/a |
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