List of ViaSay Customers
Since 2010, our global team of researchers has been studying ViaSay customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ViaSay for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ViaSay for Chatbots and Conversational AI include: SNCF, a France based Transportation organisation with 276000 employees and revenues of $45.59 billion, Ile-de-France Mobilites France, a France based Government organisation with 650 employees and revenues of $13.93 billion, Parc Asterix France, a France based Leisure and Hospitality organisation with 1462 employees and revenues of $240.0 million, Lyon Aeroports, a France based Transportation organisation with 350 employees and revenues of $233.0 million and many others.
Contact us if you need a completed and verified list of companies using ViaSay, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ViaSay customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ile-de-France Mobilites France | Government | 650 | $13.9B | France | ViaSay | ViaSay | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Ile-de-France Mobilites implemented ViaSay on its website to deliver customer-facing conversational experiences. ViaSay is deployed as a web-embedded conversational interface and is cataloged in the Chatbots and Conversational AI category, providing an online channel for passenger information and service inquiries.
The implementation centers on a web chat widget and server-side conversational engine, configured for natural language understanding and intent routing. Configuration includes intent classification, dialogue management, FAQ automation, session context handling, and escalation paths to human agents, reflecting standard Chatbots and Conversational AI functional modules.
Operational coverage is focused on public-facing customer service interactions on the Ile-de-France Mobilites website, with governance practices oriented around conversation content management and escalation workflows. Rollout and ongoing configuration are organized around web page placement and conversational script updates, enabling product and customer service teams to maintain response libraries and moderation processes.
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Lyon Aeroports | Transportation | 350 | $233M | France | ViaSay | ViaSay | Chatbots and Conversational AI | 2023 | ViaDialog |
In 2023, Lyon Aeroports deployed ViaSay. ViaSay is a Chatbots and Conversational AI application configured to automate routine passenger queries and reduce load on human agents for airport customer service CRM in France.
The implementation configured ViaSay with conversational flows and natural language understanding to triage common inquiries, surface FAQ content, and route complex issues to human handlers. ViaSay was used to automate routine support requests and to manage passenger queries across customer service touchpoints, aligning with standard Chatbots and Conversational AI functional workflows such as intent classification, response orchestration, and escalation triggers.
ViaDialog led the implementation and configured helpdesk and agent handover integrations inferred from vendor materials, enabling structured escalation from automated chat to human agents. The deployment covered customer service operations at Lyon Saint Exupéry Airport and was integrated into existing CRM contact channels to centralize query intake and routing.
Governance changes included updates to agent escalation workflows and operational procedures to accept bot triage and handoff, with ViaDialog coordinating configuration and go live. The project yielded reduced load on human agents and more efficient resource management for airport customer service, consistent with the stated objectives for the ViaSay deployment.
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Parc Asterix France | Leisure and Hospitality | 1462 | $240M | France | ViaSay | ViaSay | Chatbots and Conversational AI | 2023 | ViaDialog |
In 2023, Parc Asterix France implemented ViaSay within its Chatbots and Conversational AI stack to establish a 24/7 customer-contact channel that extends its guest support footprint. The ViaSay deployment created an always-on conversational entry point for guest inquiries and routing into the broader service workflow.
The implementation emphasized conversational routing and automated handling of routine guest questions, with configured handover flows to live agents and supervisor monitoring for escalations. ViaSay was configured to manage front-line interactions while enabling supervised oversight and transfer to human agents when needed.
The deployment was delivered by ViaDialog and integrated ViaSay into Parc Asterix France customer service and CRM operations using channel and CRM connectors to support live chat handovers and centralized interaction records. Operational coverage targeted the park s customer service and CRM teams in France, aligning the chatbot with existing contact processes.
Governance changes included revised escalation workflows and supervisor monitoring to manage conversational handovers and agent oversight during peak periods. The rollout improved management of guest interactions and supervisor oversight within Parc Asterix France customer service and CRM operations, as reported by the implementation sources.
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Transportation | 276000 | $45.6B | France | ViaSay | ViaSay | Chatbots and Conversational AI | 2023 | ViaDialog |
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