List of VirtualPBX Insights Customers
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Since 2010, our global team of researchers has been studying VirtualPBX Insights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VirtualPBX Insights for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VirtualPBX Insights for Analytics and BI include: Persistent Systems, a India based Professional Services organisation with 22205 employees and revenues of $1.14 billion, Insomnia Cookies, a United States based Leisure and Hospitality organisation with 2500 employees and revenues of $200.0 million, Center for Long Covid Research US, a United States based Non Profit organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using VirtualPBX Insights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VirtualPBX Insights customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Center for Long Covid Research US | Non Profit | 10 | $1M | United States | VirtualPBX | VirtualPBX Insights | Analytics and BI | 2024 | n/a |
In 2024 the Center for Long Covid Research US implemented VirtualPBX Contact Center to power its HOPELINE peer counseling phone line. The organization also deployed VirtualPBX Insights as an Analytics and BI application to provide real-time dashboards and reporting for call metrics and supervisor oversight.
The deployment focused on contact center capabilities including intelligent call routing, supervisor monitoring consoles, queue management, and real-time dashboards. VirtualPBX Insights was used to surface live queue depth, agent availability, and call disposition reporting, aligning analytics with operational workflows for patient support and peer counseling.
Operationally the implementation covered the HOPELINE support function within the nonprofit, enabling supervisors to monitor calls and queues during and after rollout. VirtualPBX Insights provided Analytics and BI visibility that supported higher uptime, improved queue management, enhanced call routing, and strengthened supervisor monitoring as described in the deployment case study.
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Insomnia Cookies | Leisure and Hospitality | 2500 | $200M | United States | VirtualPBX | VirtualPBX Insights | Analytics and BI | 2019 | n/a |
In 2019, Insomnia Cookies implemented VirtualPBX Insights as part of its VirtualPBX Business Phone deployment across dozens of retail locations in the United States. The company used VirtualPBX’s Business Phone platform to centralize communications and enable rapid provisioning of IP phones for new stores, improving store-to-store and corporate communications while standardizing telephony configuration across sites.
VirtualPBX Insights, classified in the Analytics and BI category, is described in franchise materials through access to business metrics and dashboards, indicating its use for call-volume reporting and store-level reporting to support staffing and operations. The implementation surfaces standard Analytics and BI capabilities such as aggregated call volume dashboards, per-store performance views, and historical call trends to inform operational planning.
Operational governance centered on centralized communications management and a consistent provisioning workflow for new retail openings, with dashboards shared between franchise locations and corporate operations. The configuration reinforced retail and corporate communication workflows and provided a single source for phone system analytics, aligning telephony reporting with staffing and store operational needs.
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Persistent Systems | Professional Services | 22205 | $1.1B | India | VirtualPBX | VirtualPBX Insights | Analytics and BI | 2016 | n/a |
In 2016, Persistent Systems deployed VirtualPBX Dash and Business Phone across nine global sites to support a large IBM outsourced rollout, provisioning roughly 375 devices and centralizing telephony for distributed engineering teams. VirtualPBX Insights was likely leveraged as the Analytics and BI application to provide centralized monitoring and dashboarding after the multi-site deployment.
Given the scale and distributed engineering footprint, VirtualPBX Insights would align with Analytics and BI capabilities such as aggregated call metrics, real-time performance monitoring, historical reporting, alerting and dashboarding. Configuration and instrumentation were likely focused on site and team level views, role-based dashboards for engineering and operations, and scheduled reports to surface call volume and quality trends.
Operational coverage centered on nine global sites and distributed engineering teams, consolidating telephony operations under a single reporting layer. Governance changes likely included centralized dashboard ownership, defined monitoring KPIs and updates to incident response workflows for telephony, with VirtualPBX Insights serving as the Analytics and BI backbone for call performance and operational visibility.
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Buyer Intent: Companies Evaluating VirtualPBX Insights
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