List of Vocallcenter Platform Customers
Blumenau, 89052-080, SC,
Brazil
Since 2010, our global team of researchers has been studying Vocallcenter Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vocallcenter Platform for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vocallcenter Platform for Call Center include: Cadence, a Brazil based Professional Services organisation with 12700 employees and revenues of $5.30 billion, Mormaii Brazil, a Brazil based Retail organisation with 500 employees and revenues of $60.0 million, Fati Ferramentas, a Brazil based Retail organisation with 140 employees and revenues of $43.0 million and many others.
Contact us if you need a completed and verified list of companies using Vocallcenter Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cadence | Professional Services | 12700 | $5.3B | Brazil | EOX Tecnologia | Vocallcenter Platform | Call Center | 2014 | n/a |
In 2014 EOX Tecnologia deployed the Vocallcenter Platform to Cadence for its newly insourced Central de Atendimento in Brazil, implementing a Call Center solution to consolidate telephony and contact management. The deployment targeted Cadence's Brazil customer service operations and was positioned to support multibrand contact handling across the company's service channels.
The implementation delivered core telephony and call-center management capabilities, including reporting, call recording and multibrand support, and the deployment leveraged Vocallcenter and VocallContact module functionality as described in the vendor case study. Configuration focused on operational reporting pipelines and recorded-call retention, aligning the Vocallcenter Platform with contact handling workflows typical of Call Center systems.
Operational scope was the Central de Atendimento in Brazil, affecting front-line customer service and inbound call operations, with standard Call Center workflows such as inbound routing and queue handling instrumented through the platform. The solution centralized reporting for multibrand operations and provided agent-facing controls for call recording and session handling to support service consistency.
Governance and rollout were tied to Cadence’s insourcing initiative for its contact center, with the Vocallcenter Platform provisioned to operational teams in Brazil to replace external handling. Outcomes reported by the vendor include improved reporting accuracy, reduced wait times and improved overall service quality.
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Fati Ferramentas | Retail | 140 | $43M | Brazil | EOX Tecnologia | Vocallcenter Platform | Call Center | 2017 | n/a |
In 2017, Fati Ferramentas deployed the Vocallcenter Platform in a Call Center implementation to reactivate a large inactive customer base and to support telesales and post-sales processes. EOX Tecnologia implemented Vocallcenter telephony integrated with VocallContact CRM to enable targeted outbound campaigns and structured customer outreach for reactivation.
The implementation centered on Vocallcenter Platform telephony capabilities and the VocallContact CRM module, supporting outbound dialing workflows, campaign management, and contact segmentation for prioritized outreach. Configuration emphasized telesales scripts, activity logging, and staged follow-up workflows to convert inactive accounts back to active customers.
Integrations were focused on the telephony to CRM connection, providing screen pop contact context, click to dial integration, and automated activity updates into VocallContact CRM as calls progressed. Operational coverage targeted Fati Ferramentas sales and customer service teams across Brazil, with the deployment used to coordinate reactivation lists and post-sales follow-up according to the vendor case page.
Client reported outcomes included increased monthly customer reactivations and an 18 percent rise in sales as a result of the Vocallcenter Platform deployment, along with a reported reduction in customer inactivity. Governance concentrated on campaign orchestration and CRM-driven workflows to standardize telesales and post-sales processes, with ongoing use of the telephony and VocallContact CRM modules documented by the vendor.
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Mormaii Brazil | Retail | 500 | $60M | Brazil | EOX Tecnologia | Vocallcenter Platform | Call Center | 2007 | n/a |
In 2007 EOX Tecnologia implemented the Vocallcenter Platform for Mormaii Brazil. The Vocallcenter Platform was deployed as a Call Center application to support Mormaii's Central de Relacionamento, with explicit focus on SAC and after-sales customer service functions.
The implementation included vendor modules identified from the project case, notably VocallContact alongside the Vocallcenter monitoring suite, delivering call recording, agent-level monitoring, and consolidated reporting capabilities. Configuration emphasized call recording retention, quality monitoring workflows, and reporting dashboards aligned to service quality and productivity controls.
Integration work centered on CRM integration to link interaction records and customer profiles to SAC case handling, establishing a synchronized workflow between the Call Center platform and Mormaii's customer management processes. Operational coverage was scoped to Mormaii's Central de Relacionamento in Brazil and impacted customer service, after-sales support, quality assurance, and workforce management functions.
Governance and process changes were oriented around using monitoring and reporting outputs to enforce productivity controls and quality standards. The engagement began in 2007 and resulted in improved service quality, stronger productivity controls and CRM integration as documented by the vendor case.
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