List of Vonage Business Cloud Customers
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Since 2010, our global team of researchers has been studying Vonage Business Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vonage Business Cloud for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vonage Business Cloud for Call Center include: Novo Nordisk, a Denmark based Life Sciences organisation with 78554 employees and revenues of $45.92 billion, Farmers Insurance, a United States based Insurance organisation with 21000 employees and revenues of $28.00 billion, Parcel Force UK Part of the Royal Mail Group, a United Kingdom based Transportation organisation with 6500 employees and revenues of $2.00 billion, CSS Corp, a United States based Professional Services organisation with 8962 employees and revenues of $1.55 billion, Great Wolf Lodge, a United States based Leisure and Hospitality organisation with 6000 employees and revenues of $780.0 million and many others.
Contact us if you need a completed and verified list of companies using Vonage Business Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Vonage Business Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CSS Corp | Professional Services | 8962 | $1.6B | United States | Vonage | Vonage Business Cloud | Call Center | 2018 | n/a |
In 2018, CSS Corp implemented Vonage Business Cloud to manage VoIP services supporting Call Center business functions. The deployment centered on provisioning and management of customer accounts for VoIP, aligning Vonage Business Cloud with CSS Corp contact center operations and customer-facing support teams.
The Vonage Business Cloud implementation emphasized account lifecycle management, user and extension provisioning, inbound call routing and queue configuration, and telephony configuration for VoIP endpoints. Configuration work included tenant and account segmentation to reflect support team boundaries, role-based access for account administrators, and standard voice feature enablement consistent with Call Center workflows.
Operational coverage focused on managing customer accounts for VoIP services across CSS Corp support and contact center teams, with operational handoffs defined between account management and network operations. The implementation documented operational processes for account onboarding, service activation, and routine administration, and integrated Vonage Business Cloud operational terminology into incident and change workflows for contact center staff.
The narrative centers on CSS Corp, Vonage Business Cloud, Call Center, and the business function of customer support and contact center operations, restating Vonage Business Cloud as the implemented application and framing the deployment as an account-centric VoIP service management effort within CSS Corp.
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Farmers Insurance | Insurance | 21000 | $28.0B | United States | Vonage | Vonage Business Cloud | Call Center | 2015 | n/a |
In 2015, Farmers Insurance implemented Vonage Business Cloud as a Call Center solution to standardize cloud telephony for its customer-facing contact center operations. The deployment positioned Vonage Business Cloud as the primary platform for voice routing and agent handling within Farmers Insurance contact centers.
The implementation focused on core Call Center modules including automatic call distribution, interactive voice response, call recording and quality monitoring, and real-time performance dashboards. Vonage Business Cloud was configured to provide cloud-hosted telephony and programmable voice capabilities, enabling queue management, skills-based routing, and supervisor monitoring workflows.
Operational governance emphasized centralized administration of agent and supervisor roles, configuration of IVR and routing rules, and staged configuration of call handling policies for customer service teams. The rollout aligned the Vonage Business Cloud Call Center features with enterprise contact center operating practices, standardizing telephony provisioning and agent workflow controls across the organization.
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Great Wolf Lodge | Leisure and Hospitality | 6000 | $780M | United States | Vonage | Vonage Business Cloud | Call Center | 2019 | n/a |
In 2019, Great Wolf Lodge implemented Vonage Business Cloud. The Vonage Business Cloud deployment served enterprise contact center operations as a Call Center solution, leveraging Vonage CCaaS and UCaaS capabilities to centralize voice routing and agent workflows.
The implementation included configuration of inbound call flows, outbound dial lists, and sales cadences, plus Salesforce administration and reporting with Salesforce CTI integration. Solution design artifacts were produced using Visio, LucidChart, and Smartsheets to document call flow logic, IVR prompts, and queue configurations for operational consistency.
Architecturally the project integrated Vonage Business Cloud with internal and third party APIs to enable CRM synchronization and programmatic dialling orchestration, supporting contact center functions such as reservations, sales, and guest services. The deployment targeted contact center agents and supervisors and included telephony provisioning, presence and UC features to unify voice and agent desktop capabilities.
Governance and rollout workstreams followed a full project lifecycle from solution design through implementation, testing, training, and go-live, with a Senior Professional Services Consultant leading design and delivery activities. Training and onboarding programs were created and conducted to establish contact center best practices and operational runbooks for sustained use of Vonage Business Cloud.
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Life Sciences | 78554 | $45.9B | Denmark | Vonage | Vonage Business Cloud | Call Center | 2022 | n/a |
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Transportation | 6500 | $2.0B | United Kingdom | Vonage | Vonage Business Cloud | Call Center | 2020 | n/a |
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Communications | 25 | $4M | United Kingdom | Vonage | Vonage Business Cloud | Call Center | 2019 | n/a |
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Buyer Intent: Companies Evaluating Vonage Business Cloud
- Altus Group, a Canada based Construction and Real Estate organization with 1800 Employees
- Ace Data Centers, a United States based Professional Services company with 15 Employees
- Staffcircle, a United Kingdom based Professional Services organization with 34 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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