List of wolkvox Chatbots Customers
Medellin, x,
Colombia
Since 2010, our global team of researchers has been studying wolkvox Chatbots customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased wolkvox Chatbots for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using wolkvox Chatbots for Chatbots and Conversational AI include: Coomeva Colombia, a Colombia based Banking and Financial Services organisation with 15000 employees and revenues of $2.80 billion, Grupo UMA Colombia, a Colombia based Automotive organisation with 383 employees and revenues of $120.0 million, SuperGIROS Colombia, a Colombia based Banking and Financial Services organisation with 10001 employees and revenues of $70.0 million and many others.
Contact us if you need a completed and verified list of companies using wolkvox Chatbots, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The wolkvox Chatbots customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coomeva Colombia | Banking and Financial Services | 15000 | $2.8B | Colombia | wolkvox | wolkvox Chatbots | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Coomeva Colombia implemented wolkvox Chatbots to augment its customer service operations. The deployment targeted CRM and contact center workflows using an omnichannel contact center approach and an AI assistant branded internally as Mr. Wizard and Salvador, aligning the company with the Chatbots and Conversational AI category.
The implementation leveraged wolkvox's WVX Interaction Platform and conversational AI capabilities including WVX Copilot to provision chatbots that automate responses and provide real-time agent guidance. Functional capabilities implemented included conversational flows for customer intent handling, automated response orchestration, agent assist features for suggested replies and escalations, and centralized interaction logging to support contact center case handling.
Operational coverage focused on Coomeva's customer service and CRM/contact center operations in Colombia, with the solution operating across the omnichannel contact center footprint. Integrations were centered on aligning conversational agents and agent guidance with existing contact center processes and CRM-facing workflows, preserving a single operational surface for customer interactions.
Governance and rollout emphasized conversational design and agent enablement to embed the AI assistant into daily service operations, with vendor materials noting use of WVX Interaction Platform controls for versioning and dialog governance. The rollout used vendor conversational AI tooling to iterate bot intents and to route complex cases to human agents while surfacing suggested responses to representatives.
Vendor social reporting attributed measurable service outcomes to the deployment, with first-contact resolution rising from 70.82% to 80.24% and customer satisfaction increasing from 75.50% to 87.24% following the wolkvox Chatbots implementation. These outcomes were reported in wolkvox marketing and social posts and reflect improvements in first-contact handling and CSAT for Coomeva Colombia.
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Grupo UMA Colombia | Automotive | 383 | $120M | Colombia | wolkvox | wolkvox Chatbots | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Grupo UMA Colombia implemented wolkvox Chatbots as part of a broader Wolkvox licensing rollout to centralize customer communications. The deployment incorporated Wolkvox contact center licensing, WhatsApp channel plumbing, IVR voice handling, and the vendor supplied chatbots and voicebots, aligning the work with the Chatbots and Conversational AI category.
The implementation focused on conversational workflow orchestration, using chatbots for messaging interactions and voicebots within IVR to automate routine inquiries, while routing complex cases to contact center agents. Configuration emphasized omnichannel session continuity between WhatsApp, IVR and live agents, and the solution was applied to CRM and customer-service workflows supporting retail sales, service and financing processes.
Operational coverage targeted Grupo UMA Colombia’s motorcycle distribution and retail network across Colombia, centralizing channel management and licensing for consistent customer engagement. Governance centered on standardizing conversational scripts, escalation rules and channel routing to deliver more consistent omnichannel customer interactions.
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SuperGIROS Colombia | Banking and Financial Services | 10001 | $70M | Colombia | wolkvox | wolkvox Chatbots | Chatbots and Conversational AI | 2022 | n/a |
In 2022 SuperGIROS Colombia deployed wolkvox Chatbots as part of a centralized omnichannel contact center initiative, leveraging the Chatbots and Conversational AI category to unify customer interactions. The implementation combined Wolkvox contact-center licenses with conversational AI agents and WhatsApp and web chat flows to centralize voice, WhatsApp and web chat interactions for payments, giro services and customer support across Colombia.
The deployment used contact center licenses, WhatsApp flows and agentes conversacionales IA as the primary functional modules, implementing conversational flows, automated routing and agent escalation pathways consistent with Chatbots and Conversational AI capabilities. wolkvox Chatbots was configured to handle front‑line conversational handling and to pass complex sessions to human agents through the contact center platform, maintaining conversation context across channels.
Integration points consolidated voice telephony, WhatsApp messaging and web chat channels into a single operational surface for support and payments operations, enabling centralized queueing and channel orchestration across regions in Colombia. Governance was realigned to central channel management and conversational script control, and the rollout emphasized contactability and operational scalability as key objectives stated by the client.
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