List of wolkvox Cloud Contact Center Customers
Medellin, x,
Colombia
Since 2010, our global team of researchers has been studying wolkvox Cloud Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased wolkvox Cloud Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using wolkvox Cloud Contact Center for Call Center include: Claro Colombia, a Colombia based Communications organisation with 10000 employees and revenues of $3.50 billion, Coomeva Colombia, a Colombia based Banking and Financial Services organisation with 15000 employees and revenues of $2.80 billion, Tuya Colombia, a Colombia based Banking and Financial Services organisation with 2841 employees and revenues of $267.0 million and many others.
Contact us if you need a completed and verified list of companies using wolkvox Cloud Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Claro Colombia | Communications | 10000 | $3.5B | Colombia | wolkvox | wolkvox Cloud Contact Center | Call Center | 2022 | n/a |
In 2022, Claro Colombia implemented wolkvox Cloud Contact Center, a Call Center application, to centralize omnichannel customer service across voice and digital channels. The deployment targets telecom customer service and technical support teams operating throughout Colombia. wolkvox Cloud Contact Center licenses were provisioned to support unified channel handling and agent operations.
The implementation includes telephony, IVR, Agent Scripting, Text-to-Speech, WVX CRM and chat modules, configured to support interactive voice workflows and digital messaging within a single agent desktop. Agent Scripting and IVR standardize call handling and handoffs between automated prompts and live agents, while Text-to-Speech is used for self service prompts. WVX CRM is embedded to provide in-platform customer context and streamline agent interactions.
Operational integration centralizes inbound and outbound telephony with chat channels to enable omnichannel session continuity and routing, with WVX CRM serving as the operational customer record inside the contact center environment. The deployment scope covers customer service and technical support business functions for Claro Colombia, aligning agent workflows and queue structures across sites in the country. Orchestration and routing logic are configured to prioritize automation and channel unification for consistent customer journeys.
Governance focused on centralized contact center operations, standardized scripting and phased rollout across service and support queues to reduce handling variance. The wolkvox Cloud Contact Center deployment improved automation, channel unification and operational scalability as described in implementation notes. Operational terminology used in the rollout emphasized omnichannel orchestration, agent scripting governance and CRM driven context for agent workflows.
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Coomeva Colombia | Banking and Financial Services | 15000 | $2.8B | Colombia | wolkvox | wolkvox Cloud Contact Center | Call Center | 2023 | n/a |
In 2023, Coomeva Colombia implemented wolkvox Cloud Contact Center to unify its contact center (CcaaS) and WhatsApp channels. The deployment serves as a Call Center solution focused on improving customer service and contactability for members across Colombia.
The implementation delivered core CcaaS telephony and omnichannel routing together with native WhatsApp channel integration, videocall capability, speech analytics, and WVX Copilot. Functional capabilities emphasize real-time agent assistance, automated speech-to-text analytics for quality monitoring and compliance, and video-enabled member interactions to extend voice and messaging workflows.
Operational scope centers on Coomeva s customer service and contact center agents across Colombia, with the cloud architecture centralizing session management and contact routing for omnichannel interactions. Integrations explicitly include the WhatsApp channel and cloud contact center orchestration, with agent workflows restructured to incorporate WVX Copilot assistance and speech analytics outputs.
Wolkvox reports measurable improvements in first-contact resolution and customer satisfaction after the deployment, and the implementation explicitly targets enhanced contactability and member service performance in the region.
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Tuya Colombia | Banking and Financial Services | 2841 | $267M | Colombia | wolkvox | wolkvox Cloud Contact Center | Call Center | 2023 | n/a |
In 2023, Tuya Colombia implemented wolkvox Cloud Contact Center to run WhatsApp campaigns, deploy IVR and provision contact center licenses aimed at boosting contactability and digital engagement for financial products in Colombia. The deployment is a cloud-hosted contact center solution aligned to the Call Center category and scoped to support both collections and customer service operations across Tuya Colombia’s retail banking channels.
The wolkvox Cloud Contact Center implementation leverages IVR, Text-to-Speech and speech and quality analytics modules, with active use of WhatsApp campaign orchestration and licensed agent seats reported. wolkvox Cloud Contact Center is configured to handle multi-channel inbound and outbound workflows, IVR-driven self service, automated voice prompts via Text-to-Speech, and speech analytics for quality assurance and interaction review.
Vendor materials and external job postings indicate operational rollout included dedicated quality analyst roles and ongoing monitoring, signaling formalized governance for call quality and customer experience measurement. The platform supports collections and customer service business functions for Tuya Colombia, and the stated outcome is improved contactability and digital engagement for its financial product portfolio in Colombia.
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Buyer Intent: Companies Evaluating wolkvox Cloud Contact Center
- IDT Corporation, a United States based Communications organization with 1880 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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