List of Workativ Assistant Customers
Chennai, 600041,
India
Since 2010, our global team of researchers has been studying Workativ Assistant customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Workativ Assistant for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Workativ Assistant for Chatbots and Conversational AI include: DraftKings, a United States based Leisure and Hospitality organisation with 4200 employees and revenues of $2.85 billion, Logmein, a United States based Communications organisation with 2800 employees and revenues of $1.00 billion, Cognosante, LLC, a United States based Professional Services organisation with 1250 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Workativ Assistant, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cognosante, LLC | Professional Services | 1250 | $200M | United States | Workativ | Workativ Assistant | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Cognosante, LLC is presented as a featured customer of Workativ Assistant. The vendor listing indicates Cognosante uses Workativ Assistant in employee support automation, and positions the implementation within IT and HR process automation in the United States.
Workativ Assistant, a Chatbots and Conversational AI application, provides conversational workflows, intent classification, natural language understanding, knowledge base driven responses, and orchestration of service workflows. Cognosante’s cited use for employee support automation aligns with those functional modules and suggests application to automate routine HR and IT service requests, triage employee inquiries, and escalate complex cases to human agents.
The vendor page implies integration with IT service management and HR case management tooling, but public details on scope, start date, rollout phases, governance, and measured outcomes were not provided by the vendor. The public signal therefore confirms Cognosante Workativ Assistant Chatbots and Conversational AI usage for employee support automation in the United States without verifiable implementation metrics or documented operational outcomes.
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DraftKings | Leisure and Hospitality | 4200 | $2.9B | United States | Workativ | Workativ Assistant | Chatbots and Conversational AI | 2024 | n/a |
In 2024, DraftKings implemented Workativ Assistant to automate employee IT and HR support processes in the United States. Workativ Assistant, categorized as Chatbots and Conversational AI, is listed as a featured customer on the vendor's LinkedIn product page and is presented as a customer reference for the platform. The vendor description identifies the deployment focus explicitly as employee IT and HR support automation in the United States.
The Workativ Assistant implementation centers on Chatbots and Conversational AI capabilities commonly used for employee support, including conversational ticketing, knowledge base driven self service, intent classification, and automated triage and workflow orchestration to handle routine IT and HR inquiries. Configuration emphasis is described at the workflow level, with conversational workflows, response templates, and orchestration for incident creation and routine HR case handling consistent with category norms for employee support automation. DraftKings, Workativ Assistant, Chatbots and Conversational AI, supports employee IT and HR support functions, while specific deployment dates, governance details, and measurable outcomes were not published by the vendor.
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Logmein | Communications | 2800 | $1.0B | United States | Workativ | Workativ Assistant | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Logmein deployed Workativ Assistant as an IT support chatbot, replacing Genesys Bold360 AI and positioning Workativ Assistant as a Chatbots and Conversational AI solution for employee IT service automation. The deployment targeted the IT support function in the United States and focused on automating high-volume service tasks to reduce manual handling of routine requests.
Workativ Assistant was configured to handle core IT workflows including password resets, account unlocks, and software installs, using conversational intent recognition and workflow automation aligned with Chatbots and Conversational AI capabilities. The implementation included self-service conversation flows and automated fulfillment actions to execute remediations across connected systems while providing continuous, 24/7 availability.
Integrations were implemented with Slack and more than 50 downstream applications to enable direct action and remediation from the conversational interface. Those integrations supported automated fulfillment across enterprise endpoints and contributed to achieving approximately 80% auto-resolution for common IT requests, enabling ticket deflection from the service desk.
Governance and rollout concentrated on the IT department within the United States with phased adoption to capture ticket deflection and faster resolution outcomes. Workativ Assistant delivered measurable ticket deflection and faster resolution while maintaining 24/7 availability and high automated resolution rates for routine employee IT requests.
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Buyer Intent: Companies Evaluating Workativ Assistant
- Livewire, a India based Education organization with 228 Employees
- University Police, a United States based Education company with 6 Employees
- Cornell University, a United States based Education organization with 11062 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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