List of WorldAPP Key Survey Customers
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Since 2010, our global team of researchers has been studying WorldAPP Key Survey customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WorldAPP Key Survey for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WorldAPP Key Survey for Survey and Questionnaire include: American Airlines, a United States based Transportation organisation with 136900 employees and revenues of $54.21 billion, HomeAdvisor, a United States based Construction and Real Estate organisation with 2800 employees and revenues of $1.19 billion, Kronos, a United States based Professional Services organisation with 4128 employees and revenues of $1.18 billion, Hyatt Australia, a Australia based Leisure and Hospitality organisation with 3000 employees and revenues of $150.0 million, Hotel du Palais, a France based Leisure and Hospitality organisation with 460 employees and revenues of $115.0 million and many others.
Contact us if you need a completed and verified list of companies using WorldAPP Key Survey, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The WorldAPP Key Survey customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Airlines | Transportation | 136900 | $54.2B | United States | WorldAPP | WorldAPP Key Survey | Survey and Questionnaire | 2009 | n/a |
In 2009, American Airlines implemented WorldAPP Key Survey. The airline deployed WorldAPP Key Survey as a Survey and Questionnaire application to establish large scale voice of customer tracking and centralized internal HR surveying across the United States and North America. The deployment targeted operational and HR functions and supported enterprise sampling workflows for frequent customer feedback and employee engagement measurement.
Configurations emphasized high volume sampling and survey distribution, with sampling capacity reported up to 25,000 responses per sample, response capture, and report generation to support operational analytics. WorldAPP Key Survey provided structured survey instrument management and analytics capabilities aligned with the Survey and Questionnaire category, enabling faster operational and HR analytics for business teams.
The rollout covered North American operations and internal HR departments, establishing governance around survey cadence and sample design to feed operational improvement initiatives. Collected feedback from VoC and HR surveys was used to drive process changes within operations and HR, with accelerated analytics cited as a direct enabler of those changes.
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Elections Montreal Canada | Government | 50 | $3M | Canada | WorldAPP | WorldAPP Key Survey | Survey and Questionnaire | 2021 | n/a |
In 2021, Elections Montreal Canada deployed WorldAPP Key Survey on its public website, leveraging the Survey and Questionnaire application to collect citizen feedback and form responses. The implementation uses WorldAPP Key Survey as a cloud hosted, public facing survey engine embedded on elections.montreal.ca and administered by internal electoral staff, configured with form design, conditional branching, respondent management, and data export capabilities consistent with the Survey and Questionnaire category.
Operational scope centers on communications, voter services, and public outreach workflows, with election office administrators authoring and publishing surveys and questionnaires. Governance is organized around centralized administration and role based access for staff, with routine exports and reporting used to feed internal analysis, and WorldAPP Key Survey serving as the primary tool for online citizen engagement on the website.
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Grand Hyatt Singapore | Leisure and Hospitality | 300 | $80M | Singapore | WorldAPP | WorldAPP Key Survey | Survey and Questionnaire | 2025 | n/a |
In 2025 Grand Hyatt Singapore deployed WorldAPP Key Survey on their website to centralize guest feedback capture across online checkouts and post-stay contact points. WorldAPP Key Survey, implemented as a Survey and Questionnaire application, is embedded in the hotel web experience to collect structured guest responses and support digital feedback workflows.
The implementation emphasized core Survey and Questionnaire capabilities including form builder configuration, conditional logic and branching, response reporting and dashboarding, and web-based distribution. Operational coverage targets guest services, front desk interactions, food and beverage and events feedback, with response triage routed to operations and marketing teams under a centralized survey governance model and documented escalation workflows.
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HomeAdvisor | Construction and Real Estate | 2800 | $1.2B | United States | WorldAPP | WorldAPP Key Survey | Survey and Questionnaire | 2010 | n/a |
In 2010, HomeAdvisor implemented WorldAPP Key Survey, deploying WorldAPP Key Survey as a Survey and Questionnaire solution to collect customer satisfaction feedback across the United States. The implementation focused on email distribution of customer satisfaction surveys, capturing respondent identifiers and linking survey responses directly to contractor records to enable transaction-level traceability.
Functionally the WorldAPP Key Survey deployment used email survey distribution, response tracking, and respondent-to-contractor record linkage to support quality control and contractor coaching workflows. Integration with contractor records attached feedback to contractor profiles for operational use in coaching and quality control, and the rollout across the United States increased response rates from approximately 5–7% to approximately 10–12% while enabling structured feedback linkage to contractor profiles for ongoing performance management.
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Hotel du Palais | Leisure and Hospitality | 460 | $115M | France | WorldAPP | WorldAPP Key Survey | Survey and Questionnaire | 2019 | n/a |
In 2019, Hotel du Palais deployed WorldAPP Key Survey on its public website to capture guest feedback and post-stay responses. WorldAPP Key Survey, a Survey and Questionnaire application, is embedded as a web survey layer to collect structured satisfaction data tied to reservations and in-stay services. The implementation positions WorldAPP Key Survey as the primary guest experience data capture point for Hotel du Palais.
Configuration leverages web-embedded forms with conditional question logic and multilingual survey handling to accommodate international guests. Survey captures are routed into operational workflows for guest relations, front office, and food and beverage teams, with administration centralized under the hotel guest experience group. Access controls and scheduled surveying are configured to align survey delivery with check-out timing and departmental follow up processes.
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Leisure and Hospitality | 3000 | $150M | Australia | WorldAPP | WorldAPP Key Survey | Survey and Questionnaire | 2025 | n/a |
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Leisure and Hospitality | 75 | $25M | Mexico | WorldAPP | WorldAPP Key Survey | Survey and Questionnaire | 2025 | n/a |
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Professional Services | 4128 | $1.2B | United States | WorldAPP | WorldAPP Key Survey | Survey and Questionnaire | 2008 | n/a |
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Leisure and Hospitality | 250 | $45M | Switzerland | WorldAPP | WorldAPP Key Survey | Survey and Questionnaire | 2025 | n/a |
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Buyer Intent: Companies Evaluating WorldAPP Key Survey
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