List of Xelion VoIP Customers
Delft, 2612 KK,
Netherlands
Since 2010, our global team of researchers has been studying Xelion VoIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Xelion VoIP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Xelion VoIP for PBX, VoiP and Phone Systems include: ABP Food Group, a Ireland based Consumer Packaged Goods organisation with 14000 employees and revenues of $5.60 billion, iBOOD Netherlands, a Netherlands based Retail organisation with 150 employees and revenues of $121.0 million, Hopespare, a United Kingdom based Distribution organisation with 51 employees and revenues of $40.0 million, Thus Wonen Netherlands, a Netherlands based Construction and Real Estate organisation with 65 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Xelion VoIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Xelion VoIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABP Food Group | Consumer Packaged Goods | 14000 | $5.6B | Ireland | Xelion | Xelion VoIP | PBX, VoiP and Phone Systems | 2020 | Kuiper Technology |
In 2020 ABP Food Group implemented Xelion VoIP as its enterprise telephony platform within the PBX, VoiP and Phone Systems category to centralize voice services and standardize telephony across corporate operations. The deployment focused on a hosted VoIP architecture, positioning Xelion VoIP as the primary voice switching and session management layer for business communications and contact handling.
Configuration centered on core PBX capabilities common to the category, including intelligent call routing, call queues and hunt groups, SIP endpoint support and softphone clients, unified voicemail and administration through a centralized management portal. Xelion VoIP was instrumented to provide corporate telephony administration, user provisioning workflows, and caller identity and numbering management to support business functions in communications, operations and customer-facing support.
Kuiper Technology served as the SI and implementation partner, delivering deployment services and ongoing operational support. ABP Food Group confirmed reliance on Kuiper over a sustained period, noting that Kuiper’s resources were consistently knowledgeable and able to service their requirements, according to Paul Leonard of ABP Food Group. Governance was structured around IT-managed telephony administration and vendor partnership with Kuiper Technology to maintain service continuity for Xelion VoIP.
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Hopespare | Distribution | 51 | $40M | United Kingdom | Xelion | Xelion VoIP | PBX, VoiP and Phone Systems | 2015 | Tela |
In 2015, Hopespare deployed Xelion VoIP across multiple UK trade counter and mobile workshop sites to unify telephony and ensure a consistent multi site presence. The Xelion VoIP implementation, categorized under PBX, VoiP and Phone Systems, targeted customer call handling workflows within the distribution business function and centralized inbound routing for both shop counters and field service touch points.
The deployment configured core PBX capabilities including presence, hunt groups and automatic overflow, aligning call routing with on site staff availability and mobile technician schedules. Configuration work emphasized hunt group sequencing, presence based routing and overflow behavior to keep calls within the appropriate service pools during peak periods and when staff were in the field.
Tela acted as the SI to deliver the 2015 engagement documented in the Tela case study, overseeing the multi site rollouts across Hopespare trade counters and mobile workshops. The engagement scope focused on unified telephony and call handling at retail and service locations, with no additional integrations reported in the case study.
Governance for the rollout was executed through the Tela engagement model and included staged site deployments and configuration handover to Hopespare operations. Outcomes recorded in the case study include improved first call resolution and cost efficiency driven by presence awareness, hunt groups and automatic overflow, producing a more consistent customer experience across Hopespare distribution and service channels.
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iBOOD Netherlands | Retail | 150 | $121M | Netherlands | Xelion | Xelion VoIP | PBX, VoiP and Phone Systems | 2022 | M2C Netherlands |
In 2022, iBOOD Netherlands implemented Xelion VoIP as its PBX, VoiP and Phone Systems solution. The deployment was executed with partner M2C Netherlands and went live the same year as an estimated SaaS start, targeting the company customer contact centre in the Netherlands to absorb high volume, bursty traffic during promotional events.
Xelion VoIP was configured to deliver customer contact centre functionality including wallboards, call recordings and analytics pipelines. The implementation centralized call handling, queue visibility and agent monitoring, and introduced administrator self service workflows to reduce dependency on manual provisioning. Call recordings and operational telemetry were retained for reporting and compliance within contact centre operations.
Operational data from Xelion VoIP was integrated into Power BI so analytics feed dashboards used by contact centre managers and business analysts. The architecture used the SaaS Xelion VoIP platform with cloud hosted telephony and analytics exports, keeping telephony control in the PBX, VoiP and Phone Systems layer while offloading BI and reporting to Power BI. Coverage focused on customer support and customer experience teams across iBOOD Netherlands.
The customer story implemented with M2C Netherlands emphasized improved visibility, scalability and faster self service for administrative tasks as the primary outcomes. Governance changes included new workflows for admin provisioning and centralized wallboard operations, paired with a partner led rollout model to support peak promotional traffic.
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Construction and Real Estate | 65 | $12M | Netherlands | Xelion | Xelion VoIP | PBX, VoiP and Phone Systems | 2024 | Faber Telecom & Data Netherlands |
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Buyer Intent: Companies Evaluating Xelion VoIP
- NHS, a United Kingdom based Healthcare organization with 1297455 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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