List of Yuutel Yuucontact Customers
Wien, 1220,
Austria
Since 2010, our global team of researchers has been studying Yuutel Yuucontact customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Yuutel Yuucontact for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Yuutel Yuucontact for Call Center include: Riverty Austria, a Austria based Banking and Financial Services organisation with 1025 employees and revenues of $256.0 million, American Express Austria, a Austria based Banking and Financial Services organisation with 800 employees and revenues of $200.0 million, HolidayCheck, a Germany based Leisure and Hospitality organisation with 271 employees and revenues of $68.0 million and many others.
Contact us if you need a completed and verified list of companies using Yuutel Yuucontact, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Yuutel Yuucontact customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Express Austria | Banking and Financial Services | 800 | $200M | Austria | Yuutel | Yuutel Yuucontact | Call Center | 2019 | n/a |
In 2019, American Express Austria implemented Yuutel Yuucontact in a Call Center deployment with vendor Yuutel to consolidate its inbound voice channels. The rollout centralized more than 40 service hotlines including national 0800, 0810 and 0900 numbers, targeting CRM / customer service contact handling across Austria and the D-A-CH region.
The implementation used Yuutel hosted service numbers and an IVR driven menu to present callers with structured routing options, supporting telephony call-management and interactive voice response workflows. The Yuutel Yuucontact application was configured to provide call queuing, IVR menu orchestration and routing logic, reflecting typical Call Center functional modules for inbound voice operations.
Operational scope routed calls into specific service teams within customer service, with IVR logic directing callers to specialist queues and team queues based on menu selections. The deployment architecture relied on hosted telephony endpoints and centralized IVR routing, enabling standardized number provisioning and unified call-handling flows across service teams.
Governance focused on centralizing hotline management, standardizing IVR menu structures and assigning operational ownership for queue configuration and call-routing rules. Rollout was executed through phased provisioning of hosted numbers and IVR scripts to align contact handling with CRM / customer service workflows.
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HolidayCheck | Leisure and Hospitality | 271 | $68M | Germany | Yuutel | Yuutel Yuucontact | Call Center | 2021 | n/a |
In 2021, HolidayCheck implemented Yuutel Yuucontact as a Call Center solution to support CRM / customer service telephony across Austria, Germany and Switzerland. The deployment attached HolidayCheck Yuutel Yuucontact to both contact center and office voice needs, establishing a centralized telephony layer for customer service operations.
Yuutel delivered an international telephony migration that included cloud telephony for office use and provisioned a SIP trunk to integrate the Genesys Cloud CX contact center. Implemented capabilities centered on SIP trunking, cloud office telephony provisioning, and contact center voice routing consistent with Call Center operational workflows.
Integrations were explicitly built around Genesys Cloud CX using the Yuutel SIP trunk, enabling unified voice sessions between office telephony and the contact center platform and covering HolidayCheck operations in Austria, Germany and Switzerland. Governance and operational focus addressed telephony routing and provisioning processes for CRM and customer service, consolidating telephony operations under the Yuutel Yuucontact configuration.
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Riverty Austria | Banking and Financial Services | 1025 | $256M | Austria | Yuutel | Yuutel Yuucontact | Call Center | 2016 | n/a |
In 2016 Riverty Services Austria implemented Yuutel Yuucontact as part of an effort to move outbound call handling onto Yuutel's network, aligning with the Call Center category. The initiative targeted outbound contact center connectivity for collections and finance operations.
Technical implementation centered on provisioning a yuuconnect SIP Trunk to carry outbound voice traffic, enabling scalable and transparent outbound call routing and per hotline billing across contact centers. The engagement emphasized SIP trunking capabilities rather than an explicit Yuutel Yuucontact configuration, therefore any Yuutel Yuucontact usage is inferred from Yuutel's broader call center product positioning. Network routing was staged to place outbound call origination on Yuutel infrastructure, providing centralized trunk termination and billing aggregation.
Operational scope covered collection and contact center processes in Austria and Switzerland, with business functions focused on finance and collections. Integrations were limited to SIP trunk linking between Riverty's outbound call platforms and Yuutel's network, supporting hotline level cost accounting and routing policies. Governance implications included separating hotline billing for finance workflows and centralizing outbound routing control on the Yuutel network.
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