List of Zendesk Gather Customers
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Since 2010, our global team of researchers has been studying Zendesk Gather customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Gather for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Gather for Community Management include: InVision, a United States based Professional Services organisation with 600 employees and revenues of $100.0 million, Quicko, a India based Professional Services organisation with 100 employees and revenues of $10.0 million, Khan Academy, a United States based Education organisation with 60 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Zendesk Gather, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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InVision | Professional Services | 600 | $100M | United States | Zendesk | Zendesk Gather | Community Management | 2019 | n/a |
InVision implemented Zendesk Gather in 2019 to establish a Community Management layer that connects designers and product users to peer support and product discussion. The deployment of Zendesk Gather is positioned alongside Guide Enterprise and Zendesk Support components as part of a unified customer service architecture supporting InVision's global SaaS user base.
The implementation leverages the Zendesk Support API and the Zendesk Apps framework to extend workflows and automate repetitive tasks, with the Web Widget used to surface help from within the product. Guide Enterprise capabilities were configured with flexible hierarchies and multiple theme templates to separate Getting Started content from article level knowledge, while Answer Bot was rolled out for automated deflection on a subset of tickets.
Integrations are explicit and operational, the Zendesk JIRA integration keeps problem tickets synchronized with engineering, and a GitHub integration is used to manage and push Guide templates and content updates. Support channels feeding the platform include email, phone, Facebook Messenger, Twitter, and the self service knowledge base, and support escalations route to finance, security, and legal teams as needed, enabling cross functional case handling for a distributed support staff.
Governance and content workflows were formalized using Guide approvals and periodic rolling audits to keep documentation current, and the community built with Zendesk Gather is instrumented for engagement tracking. Outcomes reported by InVision include a CSAT rate between 97 and 99 percent, a doubling of self service ratio year over year, a drop from 2.9 to 1.6 tickets per 100 active users, community averages of 40 posts and 32,000 views per month since launch, a 50 percent traffic spike after a May 2019 redesign, and Answer Bot solving over 100 tickets per month with an estimated savings cited by InVision.
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Khan Academy | Education | 60 | $6M | United States | Zendesk | Zendesk Gather | Community Management | 2014 | n/a |
In 2014, Khan Academy implemented Zendesk Gather to create a centralized learner community channel, using the Community Management application to surface peer support and structured discussions. When schools closed in early 2020 and Khan Academy’s online traffic grew by over 2.5 times, the Gather deployment formed the backbone of a resilient support operation that could absorb the surge in inquiries.
The implementation emphasized community features typical of Community Management, including moderated discussion threads, topic tagging, and automated notifications to drive self-service. Zendesk Gather was configured to enable community-led Q&A, content moderation workflows, and automated escalation paths that routed unresolved issues to internal support teams.
Operational coverage centered on Khan Academy’s learner support and educator-facing functions, with community moderators and support staff using Zendesk Gather to triage common questions and surface repeat issues. The deployment supported remote learners at scale and provided a persistent repository of community knowledge to reduce one-to-one support load.
Governance incorporated moderation rules, role-based moderation, and escalation workflows, paired with automation to convert high-value threads into documented answers and to manage volume spikes. Source reporting highlights that the Zendesk Gather implementation helped Khan Academy build a resilient support operation capable of handling the increased demand experienced during the 2020 pandemic driven traffic spike.
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Quicko | Professional Services | 100 | $10M | India | Zendesk | Zendesk Gather | Community Management | 2017 | n/a |
In 2017, Quicko implemented Zendesk Gather to establish a dedicated community channel and centralized self-service presence. Quicko implemented Zendesk Gather as a Community Management platform to scale tax support during peak season, when 70% of its yearly business occurs in 45 days, supporting customers across India.
The Zendesk Gather deployment focused on forum-style topic organization, searchable knowledge threads, community moderation and content curation, and reputation-based answer surfacing to promote peer-to-peer resolution. Configuration emphasized community-driven resolution and ticket deflection, with workflows to escalate unresolved issues to support agents and to surface validated content for repeated queries.
Operational ownership was placed within the customer support organization, with moderators and support agents sharing governance for content quality and compliance in tax-related discussions. Quicko reports outcomes tied to its Zendesk Gather implementation including 97% customer retention, 95% CSAT, and 15% annual growth, reflecting high satisfaction and retention associated with community-enabled support.
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Buyer Intent: Companies Evaluating Zendesk Gather
- Raffolux, a United Kingdom based Retail organization with 10 Employees
- Morse Micro, a Australia based Manufacturing company with 150 Employees
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