List of Zendesk Support Ticketing System Customers
Zendesk
989 Market Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-418-7506
Professional Services
6000
$2.6B
Since 2010, our global team of researchers has been studying Zendesk Support Ticketing System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Support Ticketing System for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Support Ticketing System for Customer Support include: Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, NVIDIA, a United States based Manufacturing organisation with 36000 employees and revenues of $130.50 billion, Carrefour, a France based Retail organisation with 234750 employees and revenues of $101.16 billion and many others.
Contact us if you need a completed and verified list of companies using Zendesk Support Ticketing System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zendesk Support Ticketing System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
1XRUN | Professional Services | 50 | $5M | United States | Zendesk | Zendesk Support Ticketing System | Customer Support | 2023 | n/a |
In 2023, 1XRUN implemented the Zendesk Support Ticketing System to centralize Customer Support on its website. The Zendesk Support Ticketing System is provisioned to intake web-submitted tickets via the public Help Center and embedded contact flows, channeling inquiries into a single agent workspace for triage and resolution.
Configuration emphasized core Customer Support capabilities including ticket lifecycle management, priority views, SLA style routing, macro-driven responses, and linking tickets to the Help Center knowledge base. Operational scope targets the company’s customer-facing support team, consolidating inbound web requests into a unified queue, enabling agent triage, workflow automation through triggers and automations, and basic reporting to support ongoing queue management and process governance.
|
 |
23andMe | Healthcare | 816 | $299M | United States | Zendesk | Zendesk Support Ticketing System | Customer Support | 2016 | n/a |
In 2016 23andMe implemented Zendesk Support Ticketing System on their website to centralize consumer-facing inquiries through its public support portal. 23andMe deployed Zendesk Support Ticketing System as a Customer Support application to manage ticket intake, triage, and agent-driven correspondence for account, ordering, and test result related questions on the customercare.23andme.com help center.
The implementation provides a web-based help center and embedded support touchpoints, combining ticket management with a knowledge base to surface self-service articles. Configuration work centered on standard Customer Support capabilities including ticket routing, agent macros and triggers, multi-channel ticket capture from the support portal, and knowledge base article publishing to reduce manual case creation.
Operationally the Zendesk deployment is scoped to 23andMe’s customer care organization and its public site, supporting agent workflows for intake, escalation, and resolution tracking. Governance focused on formalizing support workflows, agent role configuration, and ticket lifecycle controls within the Zendesk Support Ticketing System to ensure consistent handling of consumer inquiries.
|
 |
2C2P | Banking and Financial Services | 500 | $55M | Singapore | Zendesk | Zendesk Support Ticketing System | Customer Support | 2017 | n/a |
In 2017, 2C2P deployed Zendesk Support Ticketing System on its website to centralize inbound customer inquiries. The implementation leverages the cloud delivered architecture typical of Zendesk, positioning the Zendesk Support Ticketing System as the primary Customer Support application for web sourced requests. This placement aligns the application with external customer touch points on the public site while consolidating cases for internal support teams.
Configuration focused on core ticketing workflows and web embedding, using the support widget and site contact forms to capture issues and escalate to agents. Functional capabilities implemented include ticket creation and lifecycle management, prioritized queues and views, templated responses and macros, SLA orchestration and basic reporting to manage workload. These modules support standard customer support processes such as case intake, categorization, routing and agent response orchestration.
Operational coverage centers on customer service and operations teams who receive and resolve web initiated tickets, with role based access controls and agent routing configured to align with 2C2P support roles. Integrations are implemented at the web layer to route website submissions into the ticketing system, enabling a unified intake channel for support work. The deployment on the website also incorporates the Zendesk hosted help center pattern for self service content and knowledge management.
Governance emphasized ticket workflow standardization and role permissions to reduce handoffs and clarify ownership, with configuration driven routing and SLA rules governing case prioritization and escalation. The narrative reflects a straightforward Customer Support implementation, where the Zendesk Support Ticketing System is instrumented to support structured incident handling and agent productivity on web originated customer interactions.
|
 |
2K Games | Professional Services | 3000 | $930M | United States | Zendesk | Zendesk Support Ticketing System | Customer Support | 2018 | n/a |
In 2018, 2K Games deployed Zendesk Support Ticketing System on their website to centralize customer interactions for its game portfolio. The Zendesk Support Ticketing System was adopted as a Customer Support platform to handle inbound player reports, account questions, and event-related inquiries in English support channels.
The implementation focused on core ticketing intake and live-chat capabilities, with administration tools used for data management, account management, and event management. Standard ticket routing and triage workflows were configured to support agent handling, escalation paths, and queue management consistent with Customer Support operations.
Operational coverage included English Game Support agents providing technical support for Take-Two Interactive franchises, supporting major releases active during the period such as WWE 2K19, NBA 2K19 and Borderlands 3. The system was hosted on 2K Games website login flows to provide direct support to customers via web-based tickets and live chat.
Governance was exercised through Zendesk administration consoles, enabling account-level controls, data management policies, and event response coordination used by contracted support staff between September 2018 and October 2019. Agent workflows emphasized case creation, customer communication, and escalation to internal product teams when required, aligning platform configuration with 2K Games customer support processes.
|
 |
360Learning | Professional Services | 470 | $68M | France | Zendesk | Zendesk Support Ticketing System | Customer Support | 2015 | n/a |
In 2015, 360Learning implemented Zendesk Support Ticketing System as its Customer Support platform on the company website. The Zendesk Support Ticketing System was deployed to capture inbound web tickets and run a public support portal for customer inquiries and case intake.
The implementation centered on core ticketing capabilities typical of Customer Support platforms, including structured ticket forms, routing rules, agent workspace configuration, macros and automation for triage and escalation, and a knowledge base to support self service. Configuration emphasis was placed on workflow orchestration within the Zendesk Support Ticketing System to standardize intake, queue assignments and response processes for customer facing teams.
Operational coverage focused on company support channels hosted on the website and internal use by customer facing support and success teams. Governance included formalizing queue ownership, SLA driven response workflows and agent procedures within the Zendesk Support Ticketing System to create consistent handling of web generated tickets.
|
 |
|
Retail | 500 | $90M | United States | Zendesk | Zendesk Support Ticketing System | Customer Support | 2020 | n/a |
|
|
|
|
Professional Services | 1942 | $730M | United States | Zendesk | Zendesk Support Ticketing System | Customer Support | 2020 | n/a |
|
|
|
|
Professional Services | 80 | $12M | United States | Zendesk | Zendesk Support Ticketing System | Customer Support | 2017 | n/a |
|
|
|
|
Retail | 1200 | $400M | Australia | Zendesk | Zendesk Support Ticketing System | Customer Support | 2017 | n/a |
|
|
|
|
Professional Services | 1000 | $200M | Australia | Zendesk | Zendesk Support Ticketing System | Customer Support | 2018 | n/a |
|
Showing 1 to 10 of 1511 entries
Buyer Intent: Companies Evaluating Zendesk Support Ticketing System
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zendesk Support Ticketing System. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zendesk Support Ticketing System for Customer Support include:
- MIC Homes, a Australia based Construction and Real Estate organization with 70 Employees
- RoadOne Intermodal Logistics, a United States based Transportation company with 1000 Employees
- Rock-It Cargo USA LLC, a United States based Distribution organization with 130 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
 |
MIC Homes | Construction and Real Estate | 70 | $18M | Australia | 2026-03-13 |
 |
RoadOne Intermodal Logistics | Transportation | 1000 | $160M | United States | 2025-09-24 |
 |
Rock-It Cargo USA LLC | Distribution | 130 | $16M | United States | 2025-05-30 |
|
|
Leisure and Hospitality | 6000 | $1.4B | Canada | 2025-01-25 |
|
|
Education | 2000 | $100M | India | 2024-12-03 |
|
|
Manufacturing | 800 | $250M | United Kingdom | 2024-08-15 |
|
|
Professional Services | 370 | $60M | Australia | 2024-08-06 |
|
|
Manufacturing | 26 | $3M | New Zealand | 2024-07-06 |
FAQ - APPS RUN THE WORLD Zendesk Support Ticketing System Coverage
Zendesk Support Ticketing System is a Customer Support solution from Zendesk.
Companies worldwide use Zendesk Support Ticketing System, from small firms to large enterprises across 21+ industries.
Organizations such as Amazon, Shell, Home Depot, NVIDIA and Carrefour are recorded users of
Zendesk Support Ticketing System for Customer Support.
Companies using Zendesk Support Ticketing System are most concentrated in Retail, Oil, Gas and Chemicals and Manufacturing, with adoption spanning over 21 industries.
Companies using Zendesk Support Ticketing System are most concentrated in United States, United Kingdom and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Support Ticketing System across Americas, EMEA, and APAC.
Companies using Zendesk Support Ticketing System range from small businesses with 0-100 employees - 3.71%, to mid-sized firms with 101-1,000 employees - 52.68%, large organizations with 1,001-10,000 employees - 34.75%, and global enterprises with 10,000+ employees - 8.87%.
Customers of Zendesk Support Ticketing System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zendesk Support Ticketing System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.