List of Zoho ManageEngine ServiceDesk Plus Customers
Zoho Corp.
Estancia IT Park, Plot no. 140, 151, GST Road, Vallancheri, Chengalpattu District, Tamil Nadu,
Chennai, 603202,
India
Chennai, 603202,
India
91 44 69656070
Professional Services
16000
$1.7B
Since 2010, our global team of researchers has been studying Zoho ManageEngine ServiceDesk Plus customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoho ManageEngine ServiceDesk Plus for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoho ManageEngine ServiceDesk Plus for IT Service Management include: Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, Aboitiz Equity Venture, a Philippines based Professional Services organisation with 15451 employees and revenues of $5.49 billion, Citizens Advice, a United Kingdom based Non Profit organisation with 7000 employees and revenues of $3.30 billion, IFFCO Group, a United Arab Emirates based Consumer Packaged Goods organisation with 12000 employees and revenues of $3.00 billion, Bega Cheese, Ltd., a Australia based Consumer Packaged Goods organisation with 4000 employees and revenues of $2.30 billion and many others.
Contact us if you need a completed and verified list of companies using Zoho ManageEngine ServiceDesk Plus, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aboitiz Equity Venture | Professional Services | 15451 | $5.5B | Philippines | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2017 | n/a | In 2017, Aboitiz Equity Venture implemented Zoho ManageEngine ServiceDesk Plus to provide centralized IT ticketing and service management across multiple business units. The deployment targeted IT Service Management use cases and was administered by an Applications Specialist located in Taguig Metro Manila, responsible for operational support and application administration on a full time basis. Zoho ManageEngine ServiceDesk Plus was configured to support core ITSM functional modules including incident management, problem management, change management, service catalog and self service portal capabilities, along with asset management and SLA driven workflows. Configuration work emphasized role based access, workflow automation for escalation and approval chains, and template driven request types to standardize service delivery across teams. The ServiceDesk Plus instance was managed alongside other enterprise applications the Applications Specialist administered, specifically Alfresco, Sugar CRM, and MS Project, with coordination required for any changes that affected end users. Operational coverage extended to support for both custom Java and PHP applications and their databases MySQL, MSSQL, and Oracle, and included working knowledge of OS and web server administration for Linux, Windows, Apache, Nginx, and IIS platforms. Escalation paths were defined to engage external vendors for level 3 support and to discuss application improvements. Governance for the implementation centered on application ownership by the Applications Specialist, coordination with site administrators for change control, and vendor engagement for advanced troubleshooting and enhancements. Process responsibilities emphasized ticket triage, vendor escalation, and maintaining integrations or interoperability considerations with the wider application estate rather than system replacement activities. | |
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Abtran | Professional Services | 1600 | $340M | Ireland | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2017 | n/a | In 2017, Abtran implemented Zoho ManageEngine ServiceDesk Plus to support IT Service Management across its applications support function. The deployment was positioned to centralize ticket handling for an Applications Support Analyst Team, establishing a single service desk instance that served as the escalation point for over 700 internal users within a 1600 employee organization. Zoho ManageEngine ServiceDesk Plus was configured to operate core ITSM workflows including ticketing, incident management, problem management and formal change control request processing. Configuration work focused on role based ticket assignment, escalation paths and SLA driven queues to align daily staff support activities with structured change approvals and incident resolution processes. Operational integrations included bidirectional ticket coordination with a Jira servicedesk to route and synchronize staff support tickets between application support and development teams. The service desk was used as the primary coordination layer for liaising with clients, vendors and their support partners during projects, change control requests and incident handling. Governance changes centered on developing and leading the Applications Support Analyst Team, defining escalation ownership and day to day support responsibilities, and formalizing processes for incident escalation and problem management. Abtran used Zoho ManageEngine ServiceDesk Plus as the backbone for Applications Support, linking IT Service Management tooling with client and vendor support workflows. | |
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Acrow Formwork | Construction and Real Estate | 300 | $90M | Australia | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2015 | n/a | In 2015, Acrow Formwork implemented Zoho ManageEngine ServiceDesk Plus to centralize ticketing, asset tracking and incident workflows as its primary IT Service Management platform. The deployment was intended to support approximately 250 staff across seven Australian sites and to formalize the support model managed by an internal IT team of four. Zoho ManageEngine ServiceDesk Plus was installed and configured for incident management, asset management and report creation to measure SLA and KPI adherence. Configuration work included cataloguing hardware and software assets, defining incident categories and priorities, and building operational reports that tracked response and resolution targets consistent with ITIL based practices. The ServiceDesk Plus rollout occurred alongside a broader IT platform overhaul completed mid 2017, which introduced new Windows 10 and Office 365 endpoints, a refreshed data centre and local file and print servers. Operational coverage extended across desktop and server estates at all sites, and the application served as the central support console used for escalation, ticket routing and SLA monitoring by the central IT function. Governance changes included creation of ITIL based SLAs, staff training on ITIL practices, and the development of reports to monitor adherence to target levels. The wider program that included ServiceDesk Plus delivery contributed to explicit cost outcomes reported by the organisation, including a 40% reduction in IT budget from $1.35 million per year to $0.826 million per year, a 15% reduction in managed print costs, and significant improvements to report performance and user experience with core application processes. | |
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Manufacturing | 451 | $990M | Italy | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2024 | n/a |
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Manufacturing | 1000 | $200M | United States | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2019 | n/a |
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Banking and Financial Services | 2500 | $307M | United Kingdom | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2019 | n/a |
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Banking and Financial Services | 178000 | $76.5B | France | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2014 | n/a |
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Consumer Packaged Goods | 4000 | $2.3B | Australia | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2019 | n/a |
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Healthcare | 4500 | $503M | Australia | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2011 | n/a |
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Professional Services | 2800 | $248M | France | Zoho Corp. | Zoho ManageEngine ServiceDesk Plus | IT Service Management | 2018 | n/a |
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Showing 1 to 10 of 34 entries
Buyer Intent: Companies Evaluating Zoho ManageEngine ServiceDesk Plus
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zoho ManageEngine ServiceDesk Plus. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zoho ManageEngine ServiceDesk Plus for IT Service Management include:
- Shield Security Brazil, a Brazil based Professional Services organization with 100 Employees
- United States Department of Justice, a United States based Government company with 115600 Employees
- Broadway Interiors, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Zoho ManageEngine ServiceDesk Plus Coverage
Zoho ManageEngine ServiceDesk Plus is a IT Service Management solution from Zoho Corp..
Companies worldwide use Zoho ManageEngine ServiceDesk Plus, from small firms to large enterprises across 21+ industries.
Organizations such as Bank West BnP Paribas, Aboitiz Equity Venture, Citizens Advice, IFFCO Group and Bega Cheese, Ltd. are recorded users of
Zoho ManageEngine ServiceDesk Plus for IT Service Management.
Companies using Zoho ManageEngine ServiceDesk Plus are most concentrated in Banking and Financial Services, Professional Services and Non Profit, with adoption spanning over 21 industries.
Companies using Zoho ManageEngine ServiceDesk Plus are most concentrated in France, Philippines and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zoho ManageEngine ServiceDesk Plus across Americas, EMEA, and APAC.
Companies using Zoho ManageEngine ServiceDesk Plus range from small businesses with 0-100 employees - 2.94%, to mid-sized firms with 101-1,000 employees - 44.12%, large organizations with 1,001-10,000 employees - 44.12%, and global enterprises with 10,000+ employees - 8.82%.
Customers of Zoho ManageEngine ServiceDesk Plus include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zoho ManageEngine ServiceDesk Plus customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.