Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Workforce Scheduling
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Alaska Airlines | Transportation | 30536 | $11.7B | United States | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2012 | n/a | In 2012, Alaska Airlines implemented Alvaria Workforce, formerly Aspect Workforce Optimization, as its Workforce Management Software for contact center operations to support an at-home agent initiative. The deployment was explicitly tied to the airline’s decision to permanently adopt an at-home agent program after initial pilots and includes Alvaria Workforce as the core workforce planning and scheduling platform. The implementation centered on Aspect eWorkforce Management capabilities combined with Aspect Spectrum ACD to provide demand forecasting, shift scheduling, intraday management and adherence, and performance monitoring that align with contact center staffing workflows. Configuration emphasized automated forecast-to-schedule pipelines and adherence tracking to support remote agent scheduling and occupancy management consistent with Workforce Management Software practices. Integration architecture included tight operational coupling between Alvaria Workforce and Aspect Spectrum ACD to orchestrate real-time adherence and routing state for at-home agents, enabling automated schedule enforcement and intraday adjustments. Operational coverage focused on contact center and customer service functions, with the platform driving workforce planning, staffing, and operational decisioning for Alaska Airlines’ contact center environment. Governance and rollout emphasized institutionalizing the at-home agent program as a permanent operating model, updating scheduling policies and workforce management processes to support remote work, and aligning contact center performance monitoring to the new staffing model. As stated by the company, the implementation delivered increased productivity and revenue, improved customer service, reduced staffing and operations costs, rapid return on investment, reduced turnover, and improved the contact center’s overall performance to better meet business goals. | |
 |
Austrian Post | Transportation | 27802 | $3.4B | Austria | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2018 | n/a | In 2018, Austrian Post implemented Alvaria Workforce (formerly Aspect Workforce Optimization) for Workforce Management to centralize planning for its customer service operations. The organisation operates a large customer service footprint with approximately 150 staff across Vienna, Graz and Linz handling about 1.2 million customer interactions annually, and the deployment was driven by a requirement for cloud hosting and unified interaction and workforce capabilities. Alvaria Workforce (formerly Aspect Workforce Optimization) was configured to provide core Workforce Management capabilities, including automated scheduling, demand driven shift planning and flexibility for repeated rotations and ad hoc staff changes. The solution was used to model the complex employment structure present at Austrian Post, covering civil servants, full time, part time and leased personnel, and to align staffing to multi channel contact patterns such as phone, email, letter and online forms. The implementation was delivered as a cloud hosted service, with the solution running in Aspect’s data centre in Frankfurt to meet the Post’s IT strategy for more agile infrastructure. Austrian Post emphasized a single vendor approach to reduce integration risk across interaction management, call routing, channel variability and self service, and the deployed configuration tied workforce scheduling to interaction handling across channels. Governance and process change focused on automating scheduling workflows and enabling workforce planners to respond to volume fluctuations and topic specific skill requirements. The project addressed the specific scheduling needs of Austrian Post’s various staff segments, and the cloud based deployment met the stated requirement to create a more agile and flexible infrastructure. | |
 |
|
Transportation | 2000 | $170M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2018 | n/a |
|
|
|
|
|
Transportation | 1600 | $281M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2018 | n/a |
|
|
|
|
|
Transportation | 375 | $75M | Malaysia | Ramco Systems | Ramco Workforce Management | Workforce Management | 2013 | n/a |
|
|
|
|
|
Transportation | 30536 | $11.7B | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2022 | n/a |
|
|
|
|
|
Transportation | 4500 | $1.5B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2011 | n/a |
|
|
|
|
|
Transportation | 64000 | $6.0B | Australia | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2019 | n/a |
|
|
|
|
|
Transportation | 14767 | $2.6B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2000 | n/a |
|
|
|
|
|
Transportation | 384 | $129M | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2013 | n/a |
|
|