Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Travix International | Professional Services | 500 | $2.0B | Netherlands | Freshworks | Freshdesk Workforce Management | Workforce Management | 2022 | n/a | In 2022, Travix International implemented Freshdesk Workforce Management to support its customer service organization. The Freshdesk Workforce Management deployment targeted Workforce Management capabilities to bring forecasting and scheduling discipline to the companys European contact centers. The implementation integrated injixo workforce management capabilities with Freshdesk to forecast contact volumes and optimise agent schedules, leveraging forecasting and schedule optimization workflows typical of Workforce Management applications. Configuration centered on demand forecasting, shift planning, and schedule optimization to align agent rosters with predicted contact volumes, and injixo functionality was embedded alongside Freshdesk scheduling interfaces. Operational coverage included Travixs global customer service operations in Europe, where contact center planners and workforce managers used the combined Freshdesk Workforce Management and injixo capabilities to produce staffing plans and intraday adjustments. The integration connected forecasting outputs directly to agent schedules within Freshdesk, enabling tighter alignment between expected volumes and staffing across regional service sites. Governance shifted toward centralized workforce planning and formalized roster approval workflows, with planners using the solution to drive schedule changes and adherence processes. The initiative was explicitly aimed at improving scheduling efficiency and service levels through integrated forecasting and schedule optimization, with outcomes focused on operational alignment rather than quantified metrics. | |
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Nationale Nederlanden | Insurance | 11917 | $17.1B | Netherlands | Verint Systems | Verint Work Manager | Workforce Management | 2019 | n/a | In 2019, Nationale Nederlanden implemented Verint Work Manager as its Workforce Management solution to transform insurance back office claims operations in the Netherlands. The 20 week implementation began in summer 2019 and included an early mid project go live in 2019 that enabled phased adoption across claims teams. The deployment emphasized workforce forecasting, automated task distribution, and SLA management capabilities within Verint Work Manager, aligning scheduling and work allocation to real time demand. The implementation integrated Verint Work Manager with Salesforce to supply forecasting inputs and synchronize task assignments and SLA status between the workforce layer and customer case records. Operational scope covered back office claims processing teams in the Netherlands, affecting claims handling, capacity planning, and service level compliance. Governance followed a phased rollout with an early production cutover and the project delivered increased effectiveness from approximately 75% to approximately 105% and increased efficiency from approximately 50% to approximately 70%. | |
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Professional Services | 1000 | $110M | Netherlands | Leapsome | Leapsome People Enablement Platform | Workforce Management | 2021 | n/a |
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Leisure and Hospitality | 60 | $6M | Netherlands | RefAssist | RefAssist | Workforce Management | 2019 | n/a |
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Professional Services | 120 | $18M | Netherlands | TeamWise | TeamWise Workforce Management | Workforce Management | 2018 | n/a |
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Non Profit | 400 | $40M | Netherlands | HiBob | HiBob Workforce Planning | Workforce Management | 2023 | n/a |
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Transportation | 21670 | $14.0B | Netherlands | INFORM GmbH | Inform WorkforcePlus | Workforce Management | 2023 | n/a |
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Consumer Packaged Goods | 4700 | $3.4B | Netherlands | Indeavor | Indeavor Workforce Management | Workforce Management | 2024 | n/a |
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Construction and Real Estate | 14608 | $7.1B | Netherlands | Magnit (formerly PRO Unlimited) | Magnit Platform | Workforce Management | 2023 | n/a |
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Retail | 390000 | $120.9B | Netherlands | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2022 | n/a |
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