Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Capitec Bank	Banking and Financial Services	16603	$2.0B	South Africa	Verint Systems	Verint Workforce Management Task Management	Task Management	2020	n/a	In 2020, Capitec Bank implemented Verint Workforce Management Task Management to automate forecasting and scheduling across its approximately 800 branches and contact centres in South Africa. The deployment focused on Branch WFM use cases, positioning Verint Workforce Management Task Management to support branch operations and contact-centre workforce planning under a One Workforce approach, and the project is categorized as Task Management targeting branch and contact-centre business functions. Functional modules implemented included workforce forecasting, automated shift scheduling, intraday management, and task orchestration to coordinate branch counter activities with contact-centre workflows. Configuration emphasized rules based staffing, forecast driven schedules, and automated task assignment to frontline roles to reduce manual schedule edits. Task Management capabilities were embedded into daily branch operations to coordinate workloads between tellers, advisors, and contact-centre agents. Rollout covered approximately 800 branches and contact centres across South Africa, with centralized scheduling governance and local manager workflows to operationalize scheduling decisions. Governance changes included standardized scheduling policies and cross channel task coordination to enable the One Workforce approach. The implementation reduced manager scheduling time dramatically and improved customer satisfaction in South Africa as reported by the bank.
Samsung Electronics	Manufacturing	262647	$203.5B	South Korea	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Professional Services	11	$1M	South Korea	Planio	Planio	Task Management	2018	n/a
	Manufacturing	262647	$203.5B	South Korea	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2018	n/a
	Professional Services	10400	$1.0B	Spain	Nice Systems	NICE Workforce Management	Workforce Management	2019	n/a
	Professional Services	10625	$1.3B	Spain	Planio	Planio	Task Management	2018	n/a
	Professional Services	1000	$516M	Spain	JobandTalent	JobandTalent Business	Workforce Management	2021	n/a
	Non Profit	350	$9M	Spain	OpenHR	OpenHR Task Management	Task Management	2023	n/a
	Retail	1700	$850M	Spain	OpenHR	OpenHR Task Management	Task Management	2023	n/a
	Consumer Packaged Goods	134	$13M	Spain	Lokalise	Lokalise Localization Workflow Management	Task Management	2023	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Capitec Bank

Banking and Financial Services

16603

$2.0B

South Africa

Verint Systems

Verint Workforce Management Task Management

Task Management

2020

n/a

In 2020, Capitec Bank implemented Verint Workforce Management Task Management to automate forecasting and scheduling across its approximately 800 branches and contact centres in South Africa. The deployment focused on Branch WFM use cases, positioning Verint Workforce Management Task Management to support branch operations and contact-centre workforce planning under a One Workforce approach, and the project is categorized as Task Management targeting branch and contact-centre business functions. Functional modules implemented included workforce forecasting, automated shift scheduling, intraday management, and task orchestration to coordinate branch counter activities with contact-centre workflows. Configuration emphasized rules based staffing, forecast driven schedules, and automated task assignment to frontline roles to reduce manual schedule edits. Task Management capabilities were embedded into daily branch operations to coordinate workloads between tellers, advisors, and contact-centre agents. Rollout covered approximately 800 branches and contact centres across South Africa, with centralized scheduling governance and local manager workflows to operationalize scheduling decisions. Governance changes included standardized scheduling policies and cross channel task coordination to enable the One Workforce approach. The implementation reduced manager scheduling time dramatically and improved customer satisfaction in South Africa as reported by the bank.