Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
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- Analytics and BI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Rogue Credit Union | Banking and Financial Services | 661 | $190M | United States | eGain Corporation | eGain Knowledge Hub | Analytics and BI | 2023 | n/a | In 2023, Rogue Credit Union deployed eGain Knowledge Hub to support contact center agents and retail bankers across its business, using the eGain Knowledge Hub as an Analytics and BI capability to surface member-facing answers and engagement insights. The deployment targeted member service workflows and internal support, concentrating on high-volume inquiry areas to improve agent access to authoritative knowledge. Implementation centered on a centralized knowledge repository, guided assistance for agents, content authoring and lifecycle controls, and analytics dashboards to monitor usage and answer quality. The eGain Knowledge Hub configuration covered topic taxonomies and curated articles for transactions, promotions, account opening, and credit cards across personal, business, and specialty account segments, aligning knowledge artifacts with customer intent and common contact center scripts. Operational coverage included more than six hundred contact center agents and additional internal employees, with the solution embedded into daily agent workflows to provide real-time assistance for member queries. Business functions impacted were contact center operations, retail banking frontline staff, and internal support teams, with the platform providing search, guided responses, and reporting to reduce time to answer and improve response consistency. Rogue Credit Union instituted governance and content ownership to sustain knowledge accuracy and cadence of updates, with a phased rollout model to drive adoption among frontline users. Since go-live, agent adoption of knowledge increased by 40 percent and answer effectiveness rose by 47 percent, outcomes reported by the credit union following the eGain Knowledge Hub deployment. | |
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Ge Shen Corporation | Manufacturing | 662 | $220M | Malaysia | Google Charts | Analytics and BI | 2016 | n/a | |||
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Government | 663 | $525M | United States | LabWare | LabWare Mobile | Data Warehouse | 1997 | n/a |
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Consumer Packaged Goods | 669 | $248M | United Kingdom | SAP | SAP BW (Business Warehouse) | Data Warehouse | 2011 | n/a |
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Banking and Financial Services | 670 | $200M | United States | MicroStrategy | MicroStrategy ONE Analytics | Analytics and BI | 2014 | n/a |
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Education | 670 | $81M | Ghana | Microsoft | Microsoft Power BI | Analytics and BI | 2021 | n/a |
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Professional Services | 670 | $115M | United States | Oracle | Oracle Transactional Business Intelligence (OTBI) | Analytics and BI | 2024 | n/a |
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Government | 670 | $75M | Denmark | Chartbeat | Chartbeat | Analytics and BI | 2014 | n/a |
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Professional Services | 670 | $210M | United States | Kantata | Kantata Business Intelligence | Analytics and BI | 2022 | n/a |
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Government | 670 | $84M | United States | Mark43 | Mark43 Analytics | Analytics and BI | 2021 | n/a |
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