Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
United States Postal Service	Transportation	640000	$78.4B	United States	Abaqus	Abaqus allGeo	Workforce Management	2017	n/a	In 2017 United States Postal Service freight contractors tapped Abaqus allGeo to deliver a USPS-certified Logistics Condition Reporting System for companies and brokers providing over the highway transportation of US mail. The deployment used Abaqus allGeo as a cloud-hosted Mobile Workforce Management solution in the Workforce Management category, converting driver smartphones and in-vehicle tablets into contract compliance reporting endpoints. The implementation focused on modules for contract compliance reporting, load location tracking, ETA alerts, and delivery confirmation. Abaqus allGeo captured timestamped event logs and location updates from driver devices, and automated ETA notifications to support USPS condition reporting requirements. Operational coverage targeted freight contractors and brokers handling US mail across the United States, with the app provisioned on fleet mobile tablets and drivers' phones. The work directly affected fleet operations and contract management functions, enabling relay trips and flexible scheduling to align on-road workflows with USPS reporting obligations. Governance changes were enacted at the carrier level through standardized provisioning of the allGeo app on mobile tablets and by embedding reporting steps into route and dispatch workflows. Customer statements indicate the configuration delivered cost effective compliance, saving key contracts, improving operations, and cutting costs.
Accenture	Professional Services	791000	$64.9B	Ireland	Nice Systems	NICE IEX Workforce Management	Workforce Management	2011	n/a	In 2011 Accenture implemented NICE IEX Workforce Management to support IT service desk operations at scale. The initial deployment placed NICE IEX Workforce Management into day to day operational use alongside existing IT support tooling, with frontline service desk analysts providing continuous technical support from 2011 into subsequent years. Configuration emphasized core workforce management capabilities, including scheduling, forecasting, intraday adherence, and operational reporting to manage staffing and shift assignments. Implementation activities included user account provisioning and profile configuration workflows that were embedded into the NICE IEX Workforce Management environment to align agent schedules with support queues. Integrations explicitly supported by the environment included Active Directory administration for account and access management and RSA token support for authentication, reflecting direct ties between NICE IEX Workforce Management and corporate identity services. Operational support tasks documented during the period included setting up new user accounts and profiles, resolving password issues, and prioritizing and managing open cases through service desk channels. Governance and process changes centered on formalizing incident triage, escalation to field engineers for on site interventions, and coordinated case ownership between workforce operations and technical support teams. Day to day operational coverage was driven by service desk analysts who maintained the NICE IEX Workforce Management configuration and handled access and authentication concerns while enabling scheduling and adherence use cases within Accentures IT support function.
	Professional Services	800000	$20.0B	United Kingdom	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2009	n/a
	Professional Services	800000	$20.0B	United Kingdom	ORTEC	ORTEC Workforce Scheduling	Workforce Scheduling	2015	n/a
	Professional Services	800000	$22.0B	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2018	n/a
	Healthcare	1297455	$200.0B	United Kingdom	Content Guru	Content Guru storm WFM	Workforce Management	2015	n/a
	Retail	1578000	$638.0B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Retail	2100000	$681.0B	United States	Blue Yonder	Blue Yonder Workforce Management (ex JDA Workforce Management)	Workforce Management	2018	n/a
	Retail	2100000	$681.0B	United States	Blue Yonder	Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management)	Workforce Management	2018	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

United States Postal Service

Transportation

640000

$78.4B

United States

Abaqus

Abaqus allGeo

Workforce Management

2017

n/a

In 2017 United States Postal Service freight contractors tapped Abaqus allGeo to deliver a USPS-certified Logistics Condition Reporting System for companies and brokers providing over the highway transportation of US mail. The deployment used Abaqus allGeo as a cloud-hosted Mobile Workforce Management solution in the Workforce Management category, converting driver smartphones and in-vehicle tablets into contract compliance reporting endpoints. The implementation focused on modules for contract compliance reporting, load location tracking, ETA alerts, and delivery confirmation. Abaqus allGeo captured timestamped event logs and location updates from driver devices, and automated ETA notifications to support USPS condition reporting requirements. Operational coverage targeted freight contractors and brokers handling US mail across the United States, with the app provisioned on fleet mobile tablets and drivers' phones. The work directly affected fleet operations and contract management functions, enabling relay trips and flexible scheduling to align on-road workflows with USPS reporting obligations. Governance changes were enacted at the carrier level through standardized provisioning of the allGeo app on mobile tablets and by embedding reporting steps into route and dispatch workflows. Customer statements indicate the configuration delivered cost effective compliance, saving key contracts, improving operations, and cutting costs.

Accenture

Professional Services

791000

$64.9B

Ireland

Nice Systems

NICE IEX Workforce Management

Workforce Management

2011

n/a

In 2011 Accenture implemented NICE IEX Workforce Management to support IT service desk operations at scale. The initial deployment placed NICE IEX Workforce Management into day to day operational use alongside existing IT support tooling, with frontline service desk analysts providing continuous technical support from 2011 into subsequent years. Configuration emphasized core workforce management capabilities, including scheduling, forecasting, intraday adherence, and operational reporting to manage staffing and shift assignments. Implementation activities included user account provisioning and profile configuration workflows that were embedded into the NICE IEX Workforce Management environment to align agent schedules with support queues. Integrations explicitly supported by the environment included Active Directory administration for account and access management and RSA token support for authentication, reflecting direct ties between NICE IEX Workforce Management and corporate identity services. Operational support tasks documented during the period included setting up new user accounts and profiles, resolving password issues, and prioritizing and managing open cases through service desk channels. Governance and process changes centered on formalizing incident triage, escalation to field engineers for on site interventions, and coordinated case ownership between workforce operations and technical support teams. Day to day operational coverage was driven by service desk analysts who maintained the NICE IEX Workforce Management configuration and handled access and authentication concerns while enabling scheduling and adherence use cases within Accentures IT support function.