Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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National Grid USA | Utilities | 18177 | $15.2B | United States | Nice Systems | NICE Quality Management | Workforce Management | 2025 | n/a | In 2025, National Grid USA implemented NICE Quality Management as a component of a wider NICE CXone Mpower deployment to modernize contact center operations. The program explicitly targeted Workforce Management and quality and analytics capabilities to support approximately 2,100 agents across New York and Massachusetts, aligning the NICE Quality Management application with contact center workforce and quality functions. The implementation bundled NICE Quality Management with Workforce Management IEX, Interaction Analytics, Recording, Employee Engagement Manager, and Interaction Hub, configured to automate scheduling, quality evaluations, and historical playback workflows. Workforce Management handled complex union-based scheduling, including automated shift bidding and seniority rules, while Employee Engagement Manager provided intraday automation for pre-approved time-off, swaps, and voluntary hours. Interaction Analytics and Enlighten AI for CSAT were configured for automated intent and outcome detection, feeding automated evaluations and analytic Workspaces for team-level trending. Architecturally the deployment moved to the CXone Mpower cloud, unifying 30 million legacy interactions migrated from Calabrio into Interactions Hub for consolidated playback and storage. The implementation preserved multi-ACD support, integrating with the incumbent Cisco ACD during a phased transition and exposing open APIs for custom reporting through Power BI. AutoDiscovery and analytic Workspaces were enabled to operationalize interaction data for business teams, and the migration emphasized increased system stability and reliability in cloud operations. Governance and rollout followed a phased migration strategy led by NICE migration teams with ongoing engagement from Value Realization Services VRS, which acted as advisor and enabler across configuration, adoption coaching, and process improvements. Adoption activities drove tool utilization from an estimated 50 percent to 80 to 90 percent through targeted enablement, and governance included compliance assurance, real-time monitoring, and continual optimization of scheduling and quality workflows. Outcomes called out in the program included a 10 percent reduction in overtime, a 25 percent improvement in operational efficiencies, a greater than 40 percent increase in analytical efficiency, and a 10 percent reduction in overstaffing. National Grid also reported improved uptime and reduced platform maintenance as part of the cloud migration to CXone Mpower. | |
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National Grid USA | Utilities | 18177 | $15.2B | United States | Nice Systems | NICE Adaptive Workforce Optimization | Workforce Management | 2024 | NiCE | In 2024, National Grid USA implemented NICE Adaptive Workforce Optimization as part of a contact center modernization effort targeting scheduling and analytics for its North America operations. The deployment was led using Nice Systems technology and NiCE as the implementation partner, and it focused on Workforce Management capabilities to address the complexities of a unionized contact center workforce. Implementation included Workforce Management and Employee Engagement Manager components within the CXone Mpower engagement suite, with NICE Adaptive Workforce Optimization delivering the Workforce Management function. Configuration work emphasized forecasting, schedule generation and optimization, intraday adherence monitoring, and workforce analytics, reflecting standard Workforce Management workflows for contact centers. The program covered contact center operations and workforce planning teams across National Grid USA in North America, aligning scheduling processes with union rules and collective bargaining constraints. Integrations were executed within the contact center engagement stack as part of CXone Mpower, enabling operational data flows between engagement routing, scheduling, and employee engagement modules. Governance and operational process changes addressed shift bidding, schedule signoff and exception handling to support a unionized environment, with Employee Engagement Manager used to support agent communications and engagement workflows. Reported outcomes included an approximate 40 percent increase in analytical efficiency and about a 25 percent improvement in operational efficiency in North America, attributable to the NICE Adaptive Workforce Optimization driven Workforce Management and Employee Engagement Manager implementation. | |
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Life Sciences | 18100 | $3.2B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2016 | n/a |
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Retail | 18017 | $4.5B | Ireland | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2013 | n/a |
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Healthcare | 18010 | $4.0B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2011 | n/a |
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Insurance | 18000 | $4.5B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2015 | n/a |
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Healthcare | 18000 | $4.8B | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2015 | n/a |
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Professional Services | 18000 | $5.3B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2016 | n/a |
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Professional Services | 18000 | $1.5B | United States | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2015 | n/a |
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Healthcare | 18000 | $4.5B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2016 | n/a |
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