Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Utilities
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Dwr Cymru Welsh Water | Utilities | 3500 | $978M | United Kingdom | Genesys | Genesys Info Mart | Customer Analytics | 2015 | n/a | In 2015, Dwr Cymru Welsh Water deployed Genesys Info Mart as part of a broader Genesys Customer Experience Platform implementation at its Treharris, Wales contact center operations. The deployment covered a contact center population of approximately 600 agents within a company of 3500 employees, and was scoped to address explicit challenges to improve quality of service, raise first call resolution, introduce digital customer communication channels, reduce support costs and enhance management information. The implementation bundled Genesys Inbound Voice, Genesys Outbound Voice, Genesys IVR, Genesys Interactive Insights, Genesys Workforce Management and the Genesys Agent Desktop together with Genesys Info Mart to establish a centralized analytics and reporting layer. Genesys Info Mart functioned as the Customer Analytics data repository and reporting engine, ingesting interaction and workforce data from the listed Genesys modules and enabling standardized dashboards, historical reporting and scorecarding for operational performance and quality monitoring. Operational coverage focused on contact center and customer service functions, with configuration workstreams for real time and historical management information, workforce scheduling and agent desktop instrumentation. Governance emphasized standardized reporting definitions and workflow alignment between quality monitoring, workforce management and contact handling, with the Genesys Info Mart based Customer Analytics capability designed to provide a single source of truth for MI and to support digital channel expansion. | |
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Dwr Cymru Welsh Water | Utilities | 3500 | $978M | United Kingdom | Genesys | Genesys Agent Desktop | Call Center | 2015 | n/a | In 2015, Dwr Cymru Welsh Water deployed Genesys Agent Desktop as part of a broader Genesys Customer Experience Platform implementation. The deployment supported the utility contact center in Treharris, Wales and covered approximately 600 contact center agents, aligned with the Call Center application category. The initiative targeted improvements in quality of service, first call resolution, the introduction of digital customer communication channels, and pressure to reduce support costs while improving management information. The implementation included Genesys Customer Experience Platform components such as Genesys Inbound Voice, Genesys Outbound Voice, Genesys IVR, Genesys Info Mart, Genesys Interactive Insights, Genesys Workforce Management, and Genesys Agent Desktop. Genesys Agent Desktop was configured as the unified agent interface to handle omnichannel interactions, present interaction context, and surface workflow-driven scripts and callbacks. Info Mart and Interactive Insights were deployed to centralize operational reporting and to provide enriched management information to supervisors and operations teams. The Genesys components were integrated across contact routing, voice channels, IVR self-service, outbound campaigns, and workforce planning workflows, creating a unified data and interaction fabric within the contact center. Operational scope emphasized contact center operations, customer service management, and workforce planning functions, with configuration tuned to accommodate inbound and outbound voice workflows and IVR transaction steering. Deployment was localized to the Treharris site, concentrating configuration, reporting, and workforce management on the site’s agent population. Governance efforts centered on standardizing the Genesys Agent Desktop experience, centralizing reporting through Info Mart, and instituting workforce management processes to align staffing with interaction demand. Rollout activities focused on configuring routing and desktop policies, establishing supervisor dashboards, and embedding interaction analytics into regular operational reviews to enable adoption of digital channels and improved MI governance. | |
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Utilities | 3500 | $978M | United Kingdom | Genesys | Genesys Speechminer | Speech Recognition AI | 2015 | n/a |
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Utilities | 3500 | $978M | United Kingdom | Genesys | Genesys Workforce Management | Workforce Management | 2015 | n/a |
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Utilities | 3500 | $978M | United Kingdom | SAP | SAP Ariba Source to Pay | Source to Pay | 2017 | n/a |
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Utilities | 3500 | $978M | United Kingdom | Rocket Software | CorVu Business Intelligence | Analytics and BI | 2015 | n/a |
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Utilities | 3500 | $978M | United Kingdom | Genesys | Genesys Cloud CX Dialer | Call Center | 2019 | n/a |
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Utilities | 2410 | $942M | Germany | SAP | SAP HCM (HR) | Core HR | 2004 | n/a |
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Utilities | 2410 | $942M | Germany | Almato AG | Argos Workforce Management | Workforce Management | 2004 | n/a |
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Utilities | 2410 | $942M | Germany | SAP | SAP ERP ECC 6.0 | ERP Financial | 2004 | n/a |
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