Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
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- Utilities
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2011 | n/a | ||
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2011 | n/a | In 2011, Centrica implemented Genesys Voice Platform in the Interactive Voice Response (IVR) category as part of a multi-site program to move contact centre telephony to an IP Telephony architecture. The engagement covered complete multi-site contact centre platform design including high level and low level design, and end to end build and implementation activities across Centrica's network and telephony estate. The Genesys Voice Platform deployment centered on Genesys SIP Server and Genesys Voice Portal GVP for call queuing and self service applications, with MSML and VoiceXML based TTS and ASR using Nuance and RealSpeak speech technologies. The implementation included platform upgrades to the Genesys 8.x family, skill based inbound call routing with dual URS agent reservation for network queuing, and resiliency for SIP servers, GVP and application servers using BIG IP F5 load balancing and ACME session border controller components. Integrations implemented on the Genesys Voice Platform included ICONs and InfoMart 8.1 with Genesys Interaction Insight and Genesys Advisor for MI and reporting, VQConnect integration with Aspect eWFM for real time adherence reporting, and CTI integration to SAP CRM via an in house Genesys Catalyst Adaptor. The environment tied into existing telephony elements such as Cisco Unified Communications components, Aspect and Avaya ACDs, Verint call recording, and Aspect UIP dialer tooling, reflecting cross functional coverage of contact centre operations, workforce management, and reporting functions. Governance and operationalization emphasized functional and non functional validation, with sample VoiceXML applications composed in GVP Composer, routing strategies using IRD for varied call scenarios, and platform load testing driven by Aspect UIP Dialer and Cyara. Operational support practices were defined through Genesys log and network trace analysis using Wireshark, and the implementation served as a technical subject matter reference for CTI, GVP and SIP based self service application development and operations support. | |
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Utilities | 8437 | $2.0B | United Kingdom | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2020 | n/a |
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Utilities | 8437 | $2.0B | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2018 | n/a |
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Utilities | 8437 | $2.0B | United Kingdom | SAP | SAP Solution Manager (ex SolMan) | Application Lifecycle Management | 2019 | n/a |
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Utilities | 8437 | $2.0B | United Kingdom | Microsoft | Microsoft Dynamics CRM | CRM | 2015 | n/a |
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Utilities | 171862 | $151.0B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2015 | n/a |
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Utilities | 171862 | $151.0B | France | Salesforce | Salesforce Marketing Cloud | Marketing Automation | 2019 | n/a |
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Utilities | 171862 | $151.0B | France | SAP | SAP S/4 HANA - Materials Management (MM) | Inventory Management | 2019 | n/a |
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Utilities | 171862 | $151.0B | France | SAP | SAP Fiori | Apps Development | 2017 | n/a |
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